01
Extend Conversational Agents Functionality with Webhooks and Tools
Connect Conversational Agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.
Customer Engagement Suite: Conversational Agents Tools and Webhooks
The objective of this learning path is to demonstrate your proficiency extending Conversational Agents to connect with third party systems. You will create Playbooks and Flows and explore the connectivity options using Webhooks and Tools to access APIs and run custom code. Additionally, you will learn about the different integrations available to Conversational Agents, such as voice or messenger integrations.
This path is part of the curriculum to earn the Customer Engagement Suite with Google AI Technical Expert Badge. To earn your Technical Expert Badge you need to have a valid Professional Google Cloud Certification, earn the Skill Badge at the end of this path, and the other four Skill Badges to showcase your Customer Engagement Suite expertise.
You can earn the other Skill Badges needed at Customer Engagement Suite: Conversational Agents Foundations , Customer Engagement Suite: Agent Assist, Customer Engagement Suite: Conversational Insights, and Customer Engagement Suite: Production-Ready Conversational Agents.
02
Conversational AI Voice and Chat Integrations
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing...
03
Extend virtual agents with webhooks, tools, and Messenger integration
Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them...