This learning path enables you to optimize, test, and deploy Conversational Agents. You're also looking to implement a disaster recovery solution, and ensure the operating security and data privacy of the deployed agents.
This path is part of the curriculum to earn the Customer Engagement Suite with Google AI Technical Expert Badge. To earn your Technical Expert Badge you need to have a valid Professional Google Cloud Certification, earn the Skill Badge at the end of this path, and the other four Skill Badges to showcase your Customer Engagement Suite with Google AI expertise.
You can earn the other Skill Badges needed at Customer Engagement Suite: Conversational Agents Foundations , Customer Engagement Suite: Conversational Agents Tools and Webhooks, Customer Engagement Suite: Agent Assist, and Customer Engagement Suite: Conversational Insights.
These learning paths are the evolution of the previous CCAI academy Learning Paths.
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was...
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational...
In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of...
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.
Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up...