This Learning Path will teach you how to generate metrics for conversation analytics to inform data-driven business decisions and improve call center operational efficiency.
This path is part of the curriculum to earn the Customer Engagement Suite with Google AI Technical Expert Badge. To earn your Technical Expert Badge you need to have a valid Professional Google Cloud Certification, earn the Skill Badge at the end of this path, and the other four Skill Badges to showcase your Customer Engagement Suite with Google AI expertise.
You can earn the other Skill Badges needed at Customer Engagement Suite: Conversational Agents Foundations , Customer Engagement Suite: Conversational Agents Tools and Webhooks, Customer Engagement Suite: Agent Assist, and Customer Engagement Suite: Production-Ready Conversational Agents.
These learning paths are the evolution of the previous CCAI academy Learning Paths.
In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational...
Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance,...