Join Sign in

Jasman Preet Singh

Member since 2021

Diamond League

48665 points
Configure and Maintain CCAIP as an Admin Earned Şub 25, 2025 EST
Manage Functions and Reporting with CCAIP Earned Şub 24, 2025 EST
Handle Consumer Interactions with CCAIP Earned Şub 24, 2025 EST
Accelerate Knowledge Exchange with Google Agentspace Earned Şub 20, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Şub 18, 2025 EST
Conversational Insights Earned Oca 3, 2025 EST
Generative Playbooks Earned Oca 1, 2025 EST
Incorporate Generative Features into Conversational Agent flows Earned Oca 1, 2025 EST
Introduction to CES and Conversational Agents Earned Oca 1, 2025 EST
Build generative virtual agents with API integrations Earned Ara 28, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Ara 28, 2024 EST
Advanced Performance Measurement Earned Ara 27, 2024 EST
Advanced Webhook Concepts Earned Ara 27, 2024 EST
Agent Summarization (Custom) Earned Ara 27, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned Ara 27, 2024 EST
Virtual FAQ with data store agents Earned Ara 27, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Ara 15, 2024 EST
Conversational AI Voice and Chat Integrations Earned Ara 15, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned Ara 15, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned Ara 15, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Ara 15, 2024 EST
Stateful Flows Earned Ara 15, 2024 EST
Basic Performance Measurement Earned Eki 21, 2024 EDT
Webhook fundamentals Earned Eki 21, 2024 EDT
Conversation Design Fundamentals Earned Eki 19, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Eki 19, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Eki 18, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned Eki 17, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned Tem 19, 2024 EDT
Vector Search ve Yerleştirmeler Earned Tem 19, 2024 EDT
Google Cloud Computing Foundations: Networking and Security in Google Cloud - Locales Earned Haz 14, 2024 EDT
Generative AI Fundamentals Earned Şub 7, 2024 EST
Implementing Generative AI with Vertex AI Earned Ara 7, 2023 EST
Sorumlu Yapay Zeka: Google Cloud ile Yapay Zeka İlkelerinin Uygulanması Earned Ara 4, 2023 EST
Generative AI Explorer - Vertex AI Earned Haz 13, 2023 EDT
Generative AI Fundamentals Earned Haz 12, 2023 EDT
Vertex AI Studio'ya Giriş Earned Haz 12, 2023 EDT
Sorumlu Yapay Zeka'ya Giriş Earned Haz 11, 2023 EDT
Büyük Dil Modellerine Giriş Earned Haz 9, 2023 EDT
Üretken Yapay Zekaya Giriş Earned Haz 9, 2023 EDT
Görüntülere Altyazı Ekleme Modelleri Oluşturma Earned Haz 8, 2023 EDT
Kodlayıcı-Kod Çözücü Mimarisi Earned Haz 8, 2023 EDT
Görüntü Üretmeye Giriş Earned Haz 6, 2023 EDT
Dönüştürücü Modelleri ve BERT Modeli Earned Haz 6, 2023 EDT
Dikkat Mekanizması Earned Haz 6, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned May 27, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Tem 19, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Tem 17, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Tem 15, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned Tem 14, 2022 EDT
Customer Experiences with Contact Center AI Earned Ağu 19, 2021 EDT

Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

Learn more

Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

Learn more

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

Learn more

Unite Google’s expertise in search and AI with Google Agentspace, an enterprise tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Google Agentspace assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds.

Learn more

This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

Learn more

In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

Learn more

Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

Learn more

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

Learn more

This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

Learn more

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

Learn more

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

Learn more

In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

Learn more

This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

Learn more

In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

Learn more

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

Learn more

In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

Learn more

In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

Learn more

This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

Learn more

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

Learn more

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

Learn more

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

Learn more

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

Learn more

(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

Learn more

Bu kursta yapay zeka destekli arama teknolojileri, araçları ve uygulamalarını keşfedeceksiniz. Vektör yerleştirmelerinin kullanıldığı semantik aramayı, semantik ve anahtar kelime yaklaşımlarının birleştirildiği karma aramayı ve yapay zeka temsilcisini temellendirerek yapay zeka halüsinasyonlarının en aza indirildiği veriyle artırılmış üretimi (RAG) öğrenin. Akıllı arama motorunuzu oluşturmak için Vertex AI Vector Search'ü uygulamalı olarak deneyin.

Learn more

Google Cloud Computing Foundations kursunda, bulut bilişimi alanında daha önce çalışmamış veya bu konuda hiç deneyimi olmayan bireylere; temel bulut kavramları, büyük veri ve makine öğrenimi gibi kavramlar ve Google Cloud’un bu kavramlarla hangi noktada, nasıl birlikte çalıştığı ayrıntılı bir genel bakışla anlatılır. Kursun sonunda öğrenciler bulut bilişimi, büyük veri ve makine öğrenimi konularında fikir yürütüp bazı becerileri pratik olarak sergileyebilecek seviyeye ulaşacaktır. Bu kurs, Google Cloud Computing Foundations adlı kurs serisinin bir parçasıdır. Kurslar aşağıdaki sırayla tamamlanmalıdır: Google Cloud Computing Foundations: Cloud Computing Fundamentals - Locales Google Cloud Computing Foundations: Infrastructure in Google Cloud - Locales Google Cloud Computing Foundations: Networking and Security in Google Cloud - Locales Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud - Locales Bu üçüncü kursta güvenli ağlar oluşturma,…

Learn more

Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

Learn more

This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

Learn more

Kurumsal yapay zeka ve makine öğreniminin kullanımı artmaya devam ettikçe, bunu sorumlu bir şekilde oluşturmanın önemi de artıyor. Sorumlu yapay zeka hakkında konuşmanın, onu uygulamaya koymaktan çok daha kolay olabilmesi burada bir zorluk oluşturmaktadır. Kuruluşunuzda sorumlu yapay zekayı nasıl işlevsel hale getireceğinizi öğrenmekle ilgileniyorsanız, bu kurs tam size göre. Bu kurs, Google Cloud'un sorumlu yapay zeka yaklaşımını nasıl uyguladığını derinlemesine inceleyerek, kendi sorumlu yapay zeka stratejinizi oluşturmanız için size kapsamlı bir çerçeve sunuyor.

Learn more

The Generative AI Explorer - Vertex Quest is a collection of labs on how to use Generative AI on Google Cloud. Through the labs, you will learn about how to use the models in the Vertex AI PaLM API family, including text-bison, chat-bison, and textembedding-gecko. You will also learn about prompt design, best practices, and how it can be used for ideation, text classification, text extraction, text summarization, and more. You will also learn how to tune a foundation model by training it via Vertex AI custom training and deploy it to a Vertex AI endpoint.

Learn more

Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

Learn more

Bu kursta Vertex AI Studio tanıtılmaktadır. Bu araç, üretken yapay zeka modelleriyle etkileşime geçmek, kurumsal fikirlerin prototipini oluşturmak ve bunları gerçek hayatta uygulamak için kullanılır. Gerçek hayattan kullanım alanları, etkileşimli dersler ve uygulamalı laboratuvarlar aracılığıyla, ilk istemden son ürüne uzanan yaşam döngüsünü keşfedecek ve çoklu format destekli Gemini uygulamaları, istem tasarımı, istem mühendisliği ve model ayarlama konularında Vertex AI Studio'dan nasıl yararlanabileceğinizi öğreneceksiniz. Bu kursun amacı, Vertex AI Studio'yu kullanarak projelerinizde üretken yapay zekadan yararlanabilmenizi sağlamaktır.

Learn more

Bu kurs, sorumlu yapay zekanın ne olduğunu, neden önemli olduğunu ve Google'ın sorumlu yapay zekayı ürünlerinde nasıl uyguladığını açıklamayı amaçlayan giriş seviyesinde bir mikro öğrenme kursudur. Ayrıca Google'ın 7 yapay zeka ilkesini de tanıtır.

Learn more

Bu giriş seviyesi mikro öğrenme kursunda büyük dil modelleri (BDM) nedir, hangi kullanım durumlarında kullanılabileceği ve büyük dil modelleri performansını artırmak için nasıl istem ayarlaması yapabileceğiniz keşfedilecektir. Ayrıca kendi üretken yapay zeka uygulamalarınızı geliştirmenize yardımcı olacak Google araçları hakkında bilgi verilecektir.

Learn more

Bu, üretken yapay zekanın ne olduğunu, nasıl kullanıldığını ve geleneksel makine öğrenme yöntemlerinden nasıl farklı olduğunu açıklamayı amaçlayan giriş seviyesi bir mikro öğrenme kursudur. Ayrıca kendi üretken yapay zeka uygulamalarınızı geliştirmenize yardımcı olacak Google Araçlarını da kapsar.

Learn more

Bu kurs, derin öğrenmeyi kullanarak görüntülere altyazı ekleme modeli oluşturmayı öğretmektedir. Kurs sırasında görüntülere altyazı ekleme modelinin farklı bileşenlerini (ör. kodlayıcı ve kod çözücü) ve modelinizi eğitip değerlendirmeyi öğreneceksiniz. Bu kursu tamamlayan öğrenciler, kendi görüntülere altyazı ekleme modellerini oluşturabilecek ve bu modelleri görüntülere altyazı oluşturmak için kullanabilecek.

Learn more

Bu kursta, kodlayıcı-kod çözücü mimarisi özet olarak anlatılmaktadır. Bu mimari; makine çevirisi, metin özetleme ve soru yanıtlama gibi "sıradan sıraya" görevlerde yaygın olarak kullanılan, güçlü bir makine öğrenimi mimarisidir. Kursta, kodlayıcı-kod çözücü mimarisinin ana bileşenlerini ve bu modellerin nasıl eğitilip sunulacağını öğreneceksiniz. Laboratuvarın adım adım açıklamalı kılavuz bölümünde ise sıfırdan şiir üretmek için TensorFlow'da kodlayıcı-kod çözücü mimarisinin basit bir uygulamasını yazacaksınız.

Learn more

Bu kursta, görüntü üretme alanında gelecek vadeden bir makine öğrenimi modelleri ailesi olan "difüzyon modelleri" tanıtılmaktadır. Difüzyon modelleri fizikten, özellikle de termodinamikten ilham alır. Geçtiğimiz birkaç yıl içinde, gerek araştırma gerekse endüstri alanında difüzyon modelleri popülerlik kazandı. Google Cloud'daki son teknoloji görüntü üretme model ve araçlarının çoğu, difüzyon modelleri ile desteklenmektedir. Bu kursta, difüzyon modellerinin ardındaki teori tanıtılmakta ve bu modellerin Vertex AI'da nasıl eğitilip dağıtılacağı açıklanmaktadır.

Learn more

Bu kurs, dönüştürücü mimarisini ve dönüştürücülerden çift yönlü kodlayıcı temsilleri (BERT - Encoder Representations from Transformers) modelini tanıtmaktadır. Kursta, öz dikkat mekanizması gibi dönüştürücü mimarisinin ana bileşenlerini ve BERT modelini oluşturmak için dönüştürücünün nasıl kullanıldığını öğreneceksiniz. Ayrıca sınıflandırma, soru yanıtlama ve doğal dil çıkarımı gibi BERT'in kullanılabileceği çeşitli görevler hakkında da bilgi sahibi olacaksınız. Kursun tahmini süresi 45 dakikadır.

Learn more

Bu kursta nöral ağların, giriş sırasının belirli bölümlerine odaklanmasına olanak tanıyan güçlü bir teknik olan dikkat mekanizması tanıtılmaktadır. Kursta, dikkat mekanizmasının çalışma şeklini ve makine öğrenimi, metin özetleme ve soru yanıtlama gibi çeşitli makine öğrenimi görevlerinin performansını artırmak için nasıl kullanılabileceğini öğreneceksiniz.

Learn more

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

Learn more

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Learn more

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

Learn more

Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

Learn more

Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

Learn more

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

Learn more