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Jasman Preet Singh

Menjadi anggota sejak 2021

Diamond League

48665 poin
Configure and Maintain CCAIP as an Admin Earned Feb 25, 2025 EST
Manage Functions and Reporting with CCAIP Earned Feb 24, 2025 EST
Handle Consumer Interactions with CCAIP Earned Feb 24, 2025 EST
Mempercepat pertukaran pengetahuan dengan Agentspace Earned Feb 20, 2025 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Feb 18, 2025 EST
Conversational Insights Earned Jan 3, 2025 EST
Generative Playbooks Earned Jan 1, 2025 EST
Incorporate Generative Features into Conversational Agent flows Earned Jan 1, 2025 EST
Introduction to CES and Conversational Agents Earned Jan 1, 2025 EST
Build generative virtual agents with API integrations Earned Des 28, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Des 28, 2024 EST
Advanced Performance Measurement Earned Des 27, 2024 EST
Advanced Webhook Concepts Earned Des 27, 2024 EST
Agent Summarization (Custom) Earned Des 27, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned Des 27, 2024 EST
Virtual FAQ with data store agents Earned Des 27, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Des 15, 2024 EST
Conversational AI Voice and Chat Integrations Earned Des 15, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned Des 15, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned Des 15, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Des 15, 2024 EST
Stateful Flows Earned Des 15, 2024 EST
Basic Performance Measurement Earned Okt 21, 2024 EDT
Webhook fundamentals Earned Okt 21, 2024 EDT
Conversation Design Fundamentals Earned Okt 19, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Okt 19, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Okt 18, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned Okt 17, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned Jul 19, 2024 EDT
Penelusuran Vektor dan Embedding Earned Jul 19, 2024 EDT
Google Cloud Computing Foundations: Networking & Security in Google Cloud Earned Jun 14, 2024 EDT
Generative AI Fundamentals Earned Feb 7, 2024 EST
Implementing Generative AI with Vertex AI Earned Des 7, 2023 EST
Responsible AI: Menerapkan Prinsip AI dengan Google Cloud Earned Des 4, 2023 EST
Penjelajah AI Generatif - Vertex AI Earned Jun 13, 2023 EDT
Generative AI Fundamentals - Bahasa Indonesia Earned Jun 12, 2023 EDT
Pengantar Vertex AI Studio Earned Jun 12, 2023 EDT
Pengantar Responsible AI Earned Jun 11, 2023 EDT
Pengantar Model Bahasa Besar Earned Jun 9, 2023 EDT
Pengantar AI Generatif Earned Jun 9, 2023 EDT
Membuat Model Pemberian Teks pada Gambar Earned Jun 8, 2023 EDT
Arsitektur Encoder-Decoder Earned Jun 8, 2023 EDT
Pengantar Pembuatan Gambar Earned Jun 6, 2023 EDT
Model Transformer dan Model BERT Earned Jun 6, 2023 EDT
Mekanisme Atensi Earned Jun 6, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned Mei 27, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jul 19, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Jul 17, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Jul 15, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned Jul 14, 2022 EDT
Customer Experiences with Contact Center AI Earned Agu 19, 2021 EDT

Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Padukan keahlian Google di bidang penelusuran dan AI dengan Agentspace, alat perusahaan yang dirancang untuk membantu karyawan menemukan informasi spesifik dari penyimpanan dokumen, email, chat, sistem tiket, dan sumber data lain, semuanya dari satu kotak penelusuran. Asisten Agentspace juga dapat membantu Anda bertukar pikiran, melakukan riset, membuat kerangka dokumen, serta mengambil tindakan seperti mengundang rekan kerja ke acara kalender untuk mempercepat pekerjaan dan kolaborasi berbasis pengetahuan dalam berbagai bentuk.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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Menjelajahi teknologi, alat, dan aplikasi penelusuran yang didukung AI dalam kursus ini. Mempelajari penelusuran semantik dengan memanfaatkan embedding vektor, penelusuran campuran yang menggabungkan pendekatan semantik dan kata kunci, serta Retrieval-Augmented Generation (RAG) yang meminimalkan halusinasi AI sebagai agen AI yang di-grounding. Mendapatkan pengalaman praktis dengan Vertex AI Vector Search untuk membangun mesin telusur yang cerdas.

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The Google Cloud Computing Foundations courses are for individuals with little to no background or experience in cloud computing. They provide an overview of concepts central to cloud basics, big data, and machine learning, and where and how Google Cloud fits in. By the end of the series of courses, learners will be able to articulate these concepts and demonstrate some hands-on skills. The courses should be completed in the following order: 1. Google Cloud Computing Foundations: Cloud Computing Fundamentals 2. Google Cloud Computing Foundations: Infrastructure in Google Cloud 3. Google Cloud Computing Foundations: Networking and Security in Google Cloud 4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud This third course covers cloud automation and management tools and building secure networks.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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Seiring semakin meningkatnya penggunaan Kecerdasan Buatan dan Machine Learning di kalangan perusahaan, proses membangunnya secara bertanggung jawab juga menjadi semakin penting. Membicarakan responsible AI mungkin lebih mudah bagi banyak orang daripada mempraktikkannya. Jika Anda tertarik untuk mempelajari cara mengoperasionalkan responsible AI dalam organisasi Anda, kursus ini cocok untuk Anda. Dalam kursus ini, Anda akan mempelajari bagaimana Google Cloud mengoperasionalkan responsible AI, dengan praktik terbaik dan pelajaran yang dapat dipetik. Hal ini berguna sebagai framework bagi Anda untuk membangun pendekatan responsible AI.

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Kursus Penjelajah AI Generatif - Vertex AI adalah sekumpulan lab yang membahas cara menggunakan AI Generatif di Google Cloud. Melalui lab ini, Anda akan mempelajari cara menggunakan model dalam rangkaian Vertex AI PaLM API, termasuk text-bison, chat-bison, dan textembedding-gecko. Anda juga akan mempelajari desain perintah, praktik terbaik, serta cara menggunakannya untuk pencarian ide, klasifikasi teks, ekstraksi teks, peringkasan teks, dan banyak lagi. Anda juga akan mempelajari cara menyesuaikan model dasar dengan melatihnya melalui pelatihan kustom Vertex AI dan men-deploy-nya ke endpoint Vertex AI.

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Dapatkan badge keahlian dengan menyelesaikan kursus Introduction to Generative AI, Introduction to Large Language Models, dan Introduction to Responsible AI. Dengan berhasil menyelesaikan kuis akhir, Anda membuktikan pemahaman Anda tentang konsep dasar AI generatif. Badge keahlian adalah badge digital yang diberikan oleh Google Cloud sebagai pengakuan atas pengetahuan Anda tentang produk dan layanan Google Cloud. Pamerkan badge keahlian Anda dengan menampilkan profil Anda kepada publik dan menambahkannya ke profil media sosial Anda.

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Kursus ini memperkenalkan Vertex AI Studio, sebuah alat untuk berinteraksi dengan model AI generatif, membuat prototipe ide bisnis, dan meluncurkannya ke dalam produksi. Melalui kasus penggunaan yang imersif, pelajaran menarik, dan lab interaktif, Anda akan menjelajahi siklus proses dari perintah ke produk dan mempelajari cara memanfaatkan Vertex AI Studio untuk aplikasi multimodal Gemini, desain perintah, rekayasa perintah, dan tuning model. Tujuan kursus ini adalah agar Anda dapat memanfaatkan potensi AI generatif dalam project Anda dengan Vertex AI Studio.

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Ini adalah kursus pengantar pembelajaran mikro yang dimaksudkan untuk menjelaskan responsible AI, alasan pentingnya responsible AI, dan cara Google mengimplementasikan responsible AI dalam produknya. Kursus ini juga memperkenalkan 7 prinsip AI Google.

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Ini adalah kursus pengantar pembelajaran mikro yang membahas definisi model bahasa besar (LLM), kasus penggunaannya, dan cara menggunakan prompt tuning untuk meningkatkan performa LLM. Kursus ini juga membahas beberapa alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.

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Ini adalah kursus pengantar pembelajaran mikro yang bertujuan untuk mendefinisikan AI Generatif, cara penggunaannya, dan perbedaannya dari metode machine learning konvensional. Kursus ini juga mencakup Alat-alat Google yang dapat membantu Anda mengembangkan aplikasi AI Generatif Anda sendiri.

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Kursus ini menjelaskan cara membuat model keterangan gambar menggunakan deep learning. Anda akan belajar tentang berbagai komponen model keterangan gambar, seperti encoder dan decoder, serta cara melatih dan mengevaluasi model. Pada akhir kursus ini, Anda akan dapat membuat model keterangan gambar Anda sendiri dan menggunakannya untuk menghasilkan teks bagi gambar.

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Kursus ini memberi Anda sinopsis tentang arsitektur encoder-decoder, yang merupakan arsitektur machine learning yang canggih dan umum untuk tugas urutan-ke-urutan seperti terjemahan mesin, ringkasan teks, dan tanya jawab. Anda akan belajar tentang komponen utama arsitektur encoder-decoder serta cara melatih dan menyalurkan model ini. Dalam panduan lab yang sesuai, Anda akan membuat kode pada penerapan simpel arsitektur encoder-decoder di TensorFlow untuk pembuatan puisi dari awal.

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Kursus ini memperkenalkan model difusi, yaitu kelompok model machine learning yang belakangan ini menunjukkan potensinya dalam ranah pembuatan gambar. Model difusi mengambil inspirasi dari fisika, khususnya termodinamika. Dalam beberapa tahun terakhir, model difusi menjadi populer baik di dunia industri maupun penelitian. Model difusi mendasari banyak alat dan model pembuatan gambar yang canggih di Google Cloud. Kursus ini memperkenalkan Anda pada teori yang melandasi model difusi dan cara melatih serta men-deploy-nya di Vertex AI.

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Kursus ini memperkenalkan Anda pada arsitektur Transformer dan model Representasi Encoder Dua Arah dari Transformer (Bidirectional Encoder Representations from Transformers atau BERT). Anda akan belajar tentang komponen utama arsitektur Transformer, seperti mekanisme self-attention, dan cara penggunaannya untuk membangun model BERT. Anda juga akan belajar tentang berbagai tugas yang dapat memanfaatkan BERT, seperti klasifikasi teks, menjawab pertanyaan, dan inferensi natural language. Kursus ini diperkirakan memakan waktu sekitar 45 menit untuk menyelesaikannya.

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Dalam kursus ini Anda akan diperkenalkan dengan mekanisme atensi, yakni teknik efektif yang membuat jaringan neural berfokus pada bagian tertentu urutan input. Anda akan mempelajari cara kerja atensi, cara penggunaannya untuk meningkatkan performa berbagai tugas machine learning, termasuk terjemahan mesin, peringkasan teks, dan menjawab pertanyaan.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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