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Ravi Khurana

Member since 2025

Silver League

9550 points
Stateful Flows Earned Sep 4, 2025 EDT
Introduction to CES and Conversational Agents Earned Aug 4, 2025 EDT
Generative Playbooks Earned Jul 23, 2025 EDT
Deploy Multi-Agent Systems with Agent Development Kit (ADK) and Agent Engine Earned Jun 6, 2025 EDT
Customer Engagement Suite with Google AI Architecture Earned May 15, 2025 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned May 8, 2025 EDT

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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In this course, you’ll learn to use the Google Agent Development Kit to build complex, multi-agent systems. You will build agents equipped with tools, and connect them with parent-child relationships and flows to define how they interact. You’ll run your agents locally and deploy them to Vertex AI Agent Engine to run as a managed agentic flow, with infrastructure decisions and resource scaling handled by Agent Engine. Please note these labs are based off a pre-released version of this product. There may be some lag on these labs as we provide maintenance updates.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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