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Saurabh Shukla

Participante desde 2021

Liga Diamante

40060 pontos
Build generative virtual agents with API integrations Earned Mar 12, 2025 EDT
Build deterministic Virtual Agent enhanced with data stores Earned Mar 7, 2025 EST
Advanced Performance Measurement Earned Mar 7, 2025 EST
Incorporate Generative Features into Conversational Agent flows Earned Mar 7, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Mar 7, 2025 EST
Advanced Webhook Concepts Earned Mar 6, 2025 EST
Generative Playbooks Earned Mar 6, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Mar 6, 2025 EST
Conversational AI Voice and Chat Integrations Earned Mar 5, 2025 EST
Agent Summarization (Custom) Earned Mar 5, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned Mar 5, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities Earned Mar 5, 2025 EST
Acelere a troca de conhecimento com o Agentspace Earned Feb 24, 2025 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Oct 23, 2024 EDT
Performance Measurement Earned Oct 22, 2024 EDT
Webhook fundamentals Earned Oct 22, 2024 EDT
Stateful Flows Earned Oct 22, 2024 EDT
Conversation Design Fundamentals Earned Oct 22, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned Oct 22, 2024 EDT
Conversational Insights Earned Oct 21, 2024 EDT
Virtual FAQ with data store agents Earned Oct 21, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned Oct 9, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 7, 2024 EDT
Search with AI Applications Earned Jan 29, 2024 EST
Introdução ao Vertex AI Studio Earned Jan 28, 2024 EST
IA responsável: como aplicar os princípios de IA com o Google Cloud Earned Jan 28, 2024 EST
Generative AI Fundamentals Earned Jan 28, 2024 EST
Introdução à IA generativa Earned Jan 27, 2024 EST
Introdução à IA responsável Earned Jan 27, 2024 EST
Introdução aos modelos de linguagem grandes Earned Jan 27, 2024 EST
Engenharia de nuvem Earned Oct 13, 2022 EDT
Google Cloud Essentials Earned Oct 12, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jun 3, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Jun 1, 2022 EDT
Contact Center AI: Conversational Design Fundamentals Earned May 31, 2022 EDT
Customer Experiences with Contact Center AI Earned Dec 9, 2021 EST

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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Com o Agentspace, você aproveita o melhor do Google em pesquisa e IA. Ele é uma ferramenta empresarial que ajuda as pessoas a encontrar informações específicas em documentos armazenados, e-mails, chats, sistemas de emissão de tickets e outras fontes de dados, tudo em apenas uma barra de pesquisa. O assistente do Agentspace também ajuda a criar ideias, fazer pesquisas, estruturar documentos e realizar ações como convidar colegas para um evento da agenda, agilizando os trabalhos intelectuais e todos os tipos de colaboração.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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(Previously named "Developing apps with Vertex AI Agent Builder: Search". Please note there maybe instances in this course where previous product names and titles are used) Enterprises of all sizes have trouble making their information readily accessible to employees and customers alike. Internal documentation is frequently scattered across wikis, file shares, and databases. Similarly, consumer-facing sites often offer a vast selection of products, services, and information, but customers are frustrated by ineffective site search and navigation capabilities. This course teaches you to use AI Applications to integrate enterprise-grade generative AI search.

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Neste curso, vamos conhecer o Vertex AI Studio, uma ferramenta para interagir com modelos de IA generativa, prototipar ideias comerciais e colocá-las em produção. Com a ajuda de um caso de uso imersivo, lições interessantes e um laboratório, você vai conhecer o ciclo de vida do comando à produção, além de usar o Vertex AI Studio para aplicativos multimodais do Gemini, design e engenharia de comandos e ajuste de modelos. O objetivo é permitir que você descubra todo o potencial da IA generativa nos seus projetos com o Vertex AI Studio.

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Quanto maior é o uso da inteligência artificial empresarial e do machine learning, mais importante é desenvolvê-los de maneira responsável. Para muitos, falar sobre a IA responsável pode ser mais fácil, mas colocá-la em prática é um desafio. Se você tem interesse em aprender a operacionalizar a IA responsável na sua organização, este curso é para você. Nele, você vai aprender como o Google Cloud faz isso hoje, além de analisar práticas recomendadas e lições aprendidas, a fim de criar uma base para elaborar sua própria abordagem de IA responsável.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.

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Este é um curso de microaprendizagem introdutório que busca explicar a IA responsável: o que é, qual é a importância dela e como ela é aplicada nos produtos do Google. Ele também contém os 7 princípios de IA do Google.

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Este é um curso de microlearning de nível introdutório que explica o que são modelos de linguagem grandes (LLM), os casos de uso em que podem ser aplicados e como é possível fazer o ajuste de comandos para aprimorar o desempenho dos LLMs. O curso também aborda as ferramentas do Google que ajudam a desenvolver seus próprios apps de IA generativa.

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Este curso introdutório conta com recursos exclusivos entre as outras ofertas de cursos. Os laboratórios foram criados para oferecer um treinamento prático aos profissionais de TI nos tópicos e serviços que aparecem na Certificação em Google Cloud Associate Cloud Engineer. Do IAM à rede, até a implantação do Kubernetes Engine, este curso é composto por laboratórios específicos que vão testar seus conhecimentos sobre o Google Cloud. Embora a prática com esses laboratórios ajude a desenvolver suas habilidades e conhecimento, recomendamos que você também estude pelo guia do exame e por outros recursos de preparação disponíveis.

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Nesta Quest de nível introdutório, você terá acesso a treinamentos práticos com os principais serviços e ferramentas do Google Cloud Platform. A Quest "GCP Essentials" é a primeira recomendação para quem está aprendendo a usar o Google Cloud. Com ela, quem tem pouco ou nenhum conhecimento sobre nuvem ganha experiência prática para aplicar no primeiro projeto do GCP. Esta Quest proporciona um contato inicial com os recursos fundamentais da plataforma, como o registro de comandos do Cloud Shell, a implementação da sua primeira máquina virtual, a execução de aplicativos no Kubernetes Engine e o balanceamento de carga. Assista também os vídeos rápidos que explicam os conceitos principais de cada laboratório.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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