Participante desde 2023
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Mar 29, 2023 EDT
Automate Interactions with Contact Center AI
Earned Mar 27, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned Mar 22, 2023 EDT
Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
O coração do AI do Contact Center é o núcleo da conversa e suas interações humanas estão redefinindo as possibilidades de conversas com IA. Nesta missão, você aprenderá como criar um agente virtual, projetar fluxos de conversação para seu agente virtual e adicione um gateway de telefone a um agente virtual. Complete esta missão, incluindo o Challenge Lab no final, para receber um selo digital exclusivo do Google Cloud. O laboratório de desafio não fornece etapas prescritivas, Requer a criação de soluções com orientação mínima e testará suas habilidades em tecnologia do Google Cloud.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.