Date d'abonnement : 2023
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned mars 29, 2023 EDT
Automate Interactions with Contact Center AI
Earned mars 27, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned mars 22, 2023 EDT
Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
Le cœur de Contact Center AI est son cœur de conversation, et ses interactions humaines redéfinissent les possibilités de conversations basées sur l'IA. Dans cette mission, vous apprendrez à créer un agent virtuel, à concevoir des flux de conversation votre agent virtuel et ajoutez une passerelle téléphonique à un agent virtuel. Terminez cette quête, y compris le Labo du défi à la fin, pour recevoir un badge numérique exclusif de Google Cloud. Le laboratoire de défi ne fournit pas d'étapes normatives, il nécessite la création de solutions avec un minimum de conseils et testera vos compétences en technologie Google Cloud.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.