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Jones Cropper

Membro dal giorno 2022

Campionato Diamante

42900 punti
Conversational AI on Vertex AI and Dialogflow CX Earned mar 31, 2025 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned mar 27, 2025 EDT
Build generative virtual agents with API integrations Earned mar 20, 2025 EDT
Deploy Google Agentspace Earned mar 13, 2025 EDT
Accelerate Knowledge Exchange with Gemini Enterprise Earned mar 5, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned feb 26, 2025 EST
Incorporate Generative Features into Conversational Agent flows Earned feb 25, 2025 EST
Advanced Performance Measurement Earned feb 3, 2025 EST
Advanced Webhook Concepts Earned gen 31, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned gen 30, 2025 EST
Generative Playbooks Earned gen 30, 2025 EST
Conversational AI Voice and Chat Integrations Earned gen 27, 2025 EST
Agent Summarization (Custom) Earned gen 27, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned gen 27, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities Earned gen 24, 2025 EST
Conversational Insights Earned gen 22, 2025 EST
Build deterministic Virtual Agent enhanced with data stores Earned gen 20, 2025 EST
Virtual FAQ with data store agents Earned gen 17, 2025 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned gen 16, 2025 EST
Performance Measurement Earned gen 15, 2025 EST
Webhook fundamentals Earned gen 14, 2025 EST
Stateful Flows Earned gen 14, 2025 EST
Conversation Design Fundamentals Earned gen 13, 2025 EST
DFCX Virtual Agent Delivery Framework Earned gen 12, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned gen 8, 2025 EST
Configure and Maintain CCAIP as an Admin Earned gen 7, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned gen 7, 2025 EST
Manage Functions and Reporting with CCAIP Earned dic 10, 2024 EST
Handle Consumer Interactions with CCAIP Earned dic 3, 2024 EST
Introduction to Generative AI - Italiano Earned mar 3, 2024 EST
Introduction to Image Generation - Italiano Earned lug 12, 2023 EDT
Attention Mechanism - Italiano Earned lug 12, 2023 EDT

In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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Unite Google’s expertise in search and AI with Gemini Enterprise, a powerful tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Gemini Enterprise assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds. (Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Questo è un corso di microlearning di livello introduttivo volto a spiegare cos'è l'AI generativa, come viene utilizzata e in che modo differisce dai tradizionali metodi di machine learning. Descrive inoltre gli strumenti Google che possono aiutarti a sviluppare le tue app Gen AI.

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Questo corso introduce i modelli di diffusione, una famiglia di modelli di machine learning che recentemente si sono dimostrati promettenti nello spazio di generazione delle immagini. I modelli di diffusione traggono ispirazione dalla fisica, in particolare dalla termodinamica. Negli ultimi anni, i modelli di diffusione sono diventati popolari sia nella ricerca che nella produzione. I modelli di diffusione sono alla base di molti modelli e strumenti di generazione di immagini all'avanguardia su Google Cloud. Questo corso ti introduce alla teoria alla base dei modelli di diffusione e a come addestrarli ed eseguirne il deployment su Vertex AI.

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Questo corso ti introdurrà al meccanismo di attenzione, una potente tecnica che consente alle reti neurali di concentrarsi su parti specifiche di una sequenza di input. Imparerai come funziona l'attenzione e come può essere utilizzata per migliorare le prestazioni di molte attività di machine learning, come la traduzione automatica, il compendio di testi e la risposta alle domande.

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