Conversational AI on Vertex AI and Dialogflow CX
Earned mars 31, 2025 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned mars 27, 2025 EDT
Build generative virtual agents with API integrations
Earned mars 20, 2025 EDT
Deploy Google Agentspace
Earned mars 13, 2025 EDT
Accelerate Knowledge Exchange with Gemini Enterprise
Earned mars 5, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned fév. 26, 2025 EST
Incorporate Generative Features into Conversational Agent flows
Earned fév. 25, 2025 EST
Advanced Performance Measurement
Earned fév. 3, 2025 EST
Advanced Webhook Concepts
Earned jan. 31, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned jan. 30, 2025 EST
Generative Playbooks
Earned jan. 30, 2025 EST
Conversational AI Voice and Chat Integrations
Earned jan. 27, 2025 EST
Agent Summarization (Custom)
Earned jan. 27, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned jan. 27, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned jan. 24, 2025 EST
Conversational Insights
Earned jan. 22, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned jan. 20, 2025 EST
Virtual FAQ with data store agents
Earned jan. 17, 2025 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned jan. 16, 2025 EST
Performance Measurement
Earned jan. 15, 2025 EST
Webhook fundamentals
Earned jan. 14, 2025 EST
Stateful Flows
Earned jan. 14, 2025 EST
Conversation Design Fundamentals
Earned jan. 13, 2025 EST
DFCX Virtual Agent Delivery Framework
Earned jan. 12, 2025 EST
Customer Engagement Suite with Google AI Architecture
Earned jan. 8, 2025 EST
Configure and Maintain CCAIP as an Admin
Earned jan. 7, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework
Earned jan. 7, 2025 EST
Manage Functions and Reporting with CCAIP
Earned déc. 10, 2024 EST
Handle Consumer Interactions with CCAIP
Earned déc. 3, 2024 EST
Introduction to Generative AI
Earned mars 3, 2024 EST
Introduction to Image Generation
Earned juil. 12, 2023 EDT
Attention Mechanism
Earned juil. 12, 2023 EDT
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
En savoir plus
This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
En savoir plus
Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
En savoir plus
In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.
En savoir plus
Unite Google’s expertise in search and AI with Gemini Enterprise, a powerful tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Gemini Enterprise assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
En savoir plus
In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
En savoir plus
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
En savoir plus
Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
En savoir plus
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
En savoir plus
In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
En savoir plus
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
En savoir plus
In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
En savoir plus
Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
En savoir plus
In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
En savoir plus
This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
En savoir plus
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
En savoir plus
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
En savoir plus
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
En savoir plus
Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”
En savoir plus
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
En savoir plus
Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.
En savoir plus
This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
En savoir plus
This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
En savoir plus
This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Vertex AI.
En savoir plus
This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.
Conversational AI on Vertex AI and Dialogflow CX
Earned mars 31, 2025 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned mars 27, 2025 EDT
Build generative virtual agents with API integrations
Earned mars 20, 2025 EDT
Deploy Google Agentspace
Earned mars 13, 2025 EDT
Accelerate Knowledge Exchange with Gemini Enterprise
Earned mars 5, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned fév. 26, 2025 EST
Incorporate Generative Features into Conversational Agent flows
Earned fév. 25, 2025 EST
Advanced Performance Measurement
Earned fév. 3, 2025 EST
Advanced Webhook Concepts
Earned jan. 31, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned jan. 30, 2025 EST
Generative Playbooks
Earned jan. 30, 2025 EST
Conversational AI Voice and Chat Integrations
Earned jan. 27, 2025 EST
Agent Summarization (Custom)
Earned jan. 27, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned jan. 27, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned jan. 24, 2025 EST
Conversational Insights
Earned jan. 22, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned jan. 20, 2025 EST
Virtual FAQ with data store agents
Earned jan. 17, 2025 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned jan. 16, 2025 EST
Performance Measurement
Earned jan. 15, 2025 EST
Webhook fundamentals
Earned jan. 14, 2025 EST
Stateful Flows
Earned jan. 14, 2025 EST
Conversation Design Fundamentals
Earned jan. 13, 2025 EST
DFCX Virtual Agent Delivery Framework
Earned jan. 12, 2025 EST
Customer Engagement Suite with Google AI Architecture
Earned jan. 8, 2025 EST
Configure and Maintain CCAIP as an Admin
Earned jan. 7, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework
Earned jan. 7, 2025 EST
Manage Functions and Reporting with CCAIP
Earned déc. 10, 2024 EST
Handle Consumer Interactions with CCAIP
Earned déc. 3, 2024 EST
Introduction to Generative AI
Earned mars 3, 2024 EST
Introduction to Image Generation
Earned juil. 12, 2023 EDT
Attention Mechanism
Earned juil. 12, 2023 EDT