Conversational AI on Vertex AI and Dialogflow CX
Earned mars 31, 2025 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned mars 27, 2025 EDT
Build generative virtual agents with API integrations
Earned mars 20, 2025 EDT
Deploy Google Agentspace
Earned mars 13, 2025 EDT
Accélérer l'échange de connaissances avec Agentspace
Earned mars 5, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned fév. 26, 2025 EST
Incorporate Generative Features into Conversational Agent flows
Earned fév. 25, 2025 EST
Advanced Performance Measurement
Earned fév. 3, 2025 EST
Advanced Webhook Concepts
Earned jan. 31, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned jan. 30, 2025 EST
Generative Playbooks
Earned jan. 30, 2025 EST
Conversational AI Voice and Chat Integrations
Earned jan. 27, 2025 EST
Agent Summarization (Custom)
Earned jan. 27, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned jan. 27, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned jan. 24, 2025 EST
Conversational Insights
Earned jan. 22, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned jan. 20, 2025 EST
Virtual FAQ with data store agents
Earned jan. 17, 2025 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned jan. 16, 2025 EST
Performance Measurement
Earned jan. 15, 2025 EST
Webhook fundamentals
Earned jan. 14, 2025 EST
Stateful Flows
Earned jan. 14, 2025 EST
Conversation Design Fundamentals
Earned jan. 13, 2025 EST
DFCX Virtual Agent Delivery Framework
Earned jan. 12, 2025 EST
Customer Engagement Suite with Google AI Architecture
Earned jan. 8, 2025 EST
Configure and Maintain CCAIP as an Admin - Français
Earned jan. 7, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework
Earned jan. 7, 2025 EST
Manage Functions and Reporting with CCAIP - Français
Earned déc. 10, 2024 EST
Handle Consumer Interactions with CCAIP - Français
Earned déc. 3, 2024 EST
Présentation de l'IA générative
Earned mars 3, 2024 EST
Introduction à la génération d'images
Earned juil. 12, 2023 EDT
Mécanisme d'attention
Earned juil. 12, 2023 EDT
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
En savoir plus
This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.
En savoir plus
Combinez l'expertise de Google dans les domaines de la recherche et de l'IA grâce à Agentspace. Cet outil professionnel est conçu pour aider les collaborateurs à trouver des informations précises dans des documents stockés, des e-mails, des conversations, des systèmes de suivi des demandes et d'autres sources de données, le tout grâce à une simple barre de recherche. L'assistant Agentspace peut également les aider à trouver des idées, faire des recherches, résumer des documents et exécuter des tâches comme inviter des collègues à un événement d'agenda pour faciliter la collaboration et l'exploitation des connaissances.
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
En savoir plus
This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
En savoir plus
Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
En savoir plus
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
En savoir plus
In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
En savoir plus
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
En savoir plus
Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
En savoir plus
In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
En savoir plus
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
En savoir plus
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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Le cours "Configure and Maintain CCAIP as an Admin" fournit aux utilisateurs finaux des connaissances de base sur les caractéristiques essentielles, les fonctionnalités, les informations de configuration et les rapports les plus pertinents pour le rôle d'administrateur. Il est particulièrement adapté aux administrateurs chargés du fonctionnement du centre de contact ainsi qu'à ceux qui analysent, dépannent et configurent la plate-forme afin de répondre au mieux aux demandes des clients. Ce programme examine certains aspects de la surveillance et de la création de rapports. Toutefois, ces sujets sont abordés plus en détail dans le cours intitulé "Managing Functions and Reporting with CCAIP".
En savoir plus
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
En savoir plus
Le cours "Manage Functions and Reporting with CCAI Platform" apporte aux utilisateurs finaux des connaissances de base sur les fonctionnalités essentielles, la navigation, la surveillance, la création de rapports et les informations de configuration qui leur sont les plus utiles. Il s'adresse principalement aux équipes managériales des centres de contact, chargées de surveiller l'efficacité, les performances et les objectifs de KPI de l'ensemble des interactions avec les consommateurs. Bien que ce programme aborde certains paramètres et certaines options de configuration, il traite majoritairement de la fonctionnalité de création de rapports dans CCAI Platform.
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Ce cours fait découvrir aux agents des centres de contact les principales fonctionnalités de Contact Center AI Platform (CCAIP) qui leur sont destinées. CCAIP est une plate-forme de centre de contact unifiée qui permet aux organisations d'utiliser et de déployer CCAI plus rapidement, sans avoir à passer par plusieurs fournisseurs de technologies. Ce cours est particulièrement indiqué aux agents qui interagissent avec les clients par chat et par téléphone.
En savoir plus
Ce cours de micro-apprentissage, qui s'adresse aux débutants, explique ce qu'est l'IA générative, décrit à quoi elle sert et souligne ce qui la distingue des méthodes de machine learning traditionnel. Il présente aussi les outils Google qui vous aideront à développer votre propre application d'IA générative.
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Ce cours présente les modèles de diffusion, une famille de modèles de machine learning qui s'est récemment révélée prometteuse dans le domaine de la génération d'images. Les modèles de diffusion trouvent leur origine dans la physique, et plus précisément dans la thermodynamique. Au cours des dernières années, ils ont gagné en popularité dans la recherche et l'industrie. Ils sont à la base de nombreux modèles et outils Google Cloud avancés de génération d'images. Ce cours vous présente les bases théoriques des modèles de diffusion, et vous explique comment les entraîner et les déployer sur Vertex AI.
En savoir plus
Ce cours présente le mécanisme d'attention, une technique efficace permettant aux réseaux de neurones de se concentrer sur des parties spécifiques d'une séquence d'entrée. Vous découvrirez comment fonctionne l'attention et comment l'utiliser pour améliorer les performances de diverses tâches de machine learning, dont la traduction automatique, la synthèse de texte et les réponses aux questions.
Conversational AI on Vertex AI and Dialogflow CX
Earned mars 31, 2025 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned mars 27, 2025 EDT
Build generative virtual agents with API integrations
Earned mars 20, 2025 EDT
Deploy Google Agentspace
Earned mars 13, 2025 EDT
Accélérer l'échange de connaissances avec Agentspace
Earned mars 5, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned fév. 26, 2025 EST
Incorporate Generative Features into Conversational Agent flows
Earned fév. 25, 2025 EST
Advanced Performance Measurement
Earned fév. 3, 2025 EST
Advanced Webhook Concepts
Earned jan. 31, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned jan. 30, 2025 EST
Generative Playbooks
Earned jan. 30, 2025 EST
Conversational AI Voice and Chat Integrations
Earned jan. 27, 2025 EST
Agent Summarization (Custom)
Earned jan. 27, 2025 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned jan. 27, 2025 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned jan. 24, 2025 EST
Conversational Insights
Earned jan. 22, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned jan. 20, 2025 EST
Virtual FAQ with data store agents
Earned jan. 17, 2025 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned jan. 16, 2025 EST
Performance Measurement
Earned jan. 15, 2025 EST
Webhook fundamentals
Earned jan. 14, 2025 EST
Stateful Flows
Earned jan. 14, 2025 EST
Conversation Design Fundamentals
Earned jan. 13, 2025 EST
DFCX Virtual Agent Delivery Framework
Earned jan. 12, 2025 EST
Customer Engagement Suite with Google AI Architecture
Earned jan. 8, 2025 EST
Configure and Maintain CCAIP as an Admin - Français
Earned jan. 7, 2025 EST
Intro to Conversational AI and Conversational AI Engagement Framework
Earned jan. 7, 2025 EST
Manage Functions and Reporting with CCAIP - Français
Earned déc. 10, 2024 EST
Handle Consumer Interactions with CCAIP - Français
Earned déc. 3, 2024 EST
Présentation de l'IA générative
Earned mars 3, 2024 EST
Introduction à la génération d'images
Earned juil. 12, 2023 EDT
Mécanisme d'attention
Earned juil. 12, 2023 EDT