メンバー加入日: 2022
Google Cloud Essentials
Earned 8月 4, 2022 EDT
Customer Experiences with Contact Center AI
Earned 8月 3, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned 8月 3, 2022 EDT
Contact Center AI: Conversational Design Fundamentals
Earned 8月 3, 2022 EDT
この入門レベルのクエストでは、Google Cloud の基本的なツールやサービスに関する実践演習を行います。「Google Cloud Essentials」は Qwiklabs で特に人気のあるクエストですが、それはクラウドの予備知識がほとんどなくても、あらゆる Google Cloud プロジェクトに応用できる実際的な経験を積めるからです。 「Google Cloud Essentials」では、Cloud Shell コマンドの記述、初めての仮想マシンのデプロイ、Kubernetes Engine 上でのアプリケーション実行と負荷分散など、Google Cloud の主な機能を紹介します。主なコンセプトは 1 分間のビデオで説明されています。
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.