Menjadi anggota sejak 2022
Google Cloud Essentials
Earned Agu 4, 2022 EDT
Customer Experiences with Contact Center AI
Earned Agu 3, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Agu 3, 2022 EDT
Contact Center AI: Conversational Design Fundamentals
Earned Agu 3, 2022 EDT
Dalam quest level pendahuluan ini, Anda akan mendapatkan praktik langsung dengan aneka fitur dan layanan dasar Google Cloud Platform. Dasar-Dasar GCP adalah Quest pertama yang direkomendasikan bagi peserta kursus Google Cloud—Anda dapat memulai dengan pengetahuan yang minim atau tanpa pengetahuan sama sekali tentang cloud, dan selesai dengan pengalaman praktis yang dapat diterapkan pada project GCP pertama Anda. Mulai dari menulis perintah Cloud Shell dan menerapkan mesin virtual pertama Anda, hingga menjalankan aplikasi di Kubernetes Engine atau dengan load balancing, Dasar-Dasar GCP merupakan pengenalan terbaik pada fitur-fitur dasar platform cloud. Setiap lab disertai video berdurasi 1 menit yang akan memandu Anda memahami berbagai konsep penting.
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.