Miembro desde 2022
Google Cloud Essentials
Earned ago 4, 2022 EDT
Customer Experiences with Contact Center AI
Earned ago 3, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned ago 3, 2022 EDT
Contact Center AI: Conversational Design Fundamentals
Earned ago 3, 2022 EDT
En esta Quest de nivel básico, adquirirá experiencia práctica en las herramientas y los servicios fundamentales de Google Cloud Platform. GCP Essentials es la primera Quest recomendada para el estudiante de Google Cloud. Ingresará con poco o ningún conocimiento previo sobre la nube, y saldrá con experiencia práctica que podrá aplicar a su primer proyecto de GCP. Desde la escritura de comandos de Cloud Shell y la implementación de su primera máquina virtual hasta la ejecución de aplicaciones en Kubernetes Engine o mediante el balanceo de cargas, GCP Essentials es una excelente introducción a las funciones básicas de la plataforma. En los videos de 1 minuto, se le explicarán los conceptos clave de cada lab.
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.