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Anush Jain

成为会员时间：2022

白银联赛

53470 积分
Extend Google Agentspace assistant capabilities Earned Apr 15, 2025 EDT
Service Orchestration and Choreography on Google Cloud Earned Apr 6, 2025 EDT
Developing Applications with Google Cloud: Foundations Earned Apr 5, 2025 EDT
Professional Machine Learning Engineer Study Guide Earned Apr 5, 2025 EDT
App Deployment, Debugging, and Performance Earned Mar 30, 2025 EDT
Google Cloud 基础知识：核心基础设施 Earned Mar 20, 2025 EDT
Deploy Google Agentspace Earned Mar 18, 2025 EDT
借助 Agentspace 加速知识交流 Earned Mar 15, 2025 EDT
Build generative virtual agents with API integrations Earned Jan 16, 2025 EST
Advanced Performance Measurement Earned Jan 15, 2025 EST
Incorporate Generative Features into Conversational Agent flows Earned Jan 5, 2025 EST
Advanced Webhook Concepts Earned Jan 1, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Jan 1, 2025 EST
Generative Playbooks Earned Dec 31, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned Dec 25, 2024 EST
Conversational AI Voice and Chat Integrations Earned Dec 25, 2024 EST
Agent Summarization (Custom) Earned Dec 25, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned Dec 25, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned Dec 21, 2024 EST
Conversational Insights Earned Dec 1, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned Nov 30, 2024 EST
Virtual FAQ with data store agents Earned Nov 30, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned Nov 29, 2024 EST
Basic Performance Measurement Earned Nov 25, 2024 EST
Webhook fundamentals Earned Nov 23, 2024 EST
Stateful Flows Earned Nov 21, 2024 EST
Conversation Design Fundamentals Earned Nov 17, 2024 EST
DFCX Virtual Agent Delivery Framework Earned Nov 9, 2024 EST
Customer Engagement Suite with Google AI Architecture Earned Oct 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 7, 2024 EDT
Configure and Maintain CCAIP as an Admin Earned Oct 4, 2024 EDT
Manage Functions and Reporting with CCAIP Earned Sep 16, 2024 EDT
Handle Consumer Interactions with CCAIP Earned Sep 11, 2024 EDT
大型语言模型简介 Earned Apr 16, 2024 EDT
生成式 AI 简介 Earned Aug 17, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned Sep 30, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Sep 19, 2022 EDT
云工程 Earned Apr 22, 2022 EDT
Google Cloud Essentials Earned Apr 21, 2022 EDT
Customer Experiences with Contact Center AI Earned Apr 6, 2022 EDT

Complete the Extend Google Agentspace assistant capabilities skill badge to demonstrate your ability to extend Google Agentspace assistant's capabilities with actions, grounding with Google Search, and a conversational agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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This course introduces you to event-based applications and teaches you how to use service orchestration and choreography to coordinate microservices. Using lectures and hands-on labs, you learn how to use Workflows, Eventarc, Cloud Tasks, and Cloud Scheduler to build microservices applications on Google Cloud.

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In this course, you learn the fundamentals of application development on Google Cloud. You learn best practices for cloud applications, and how to select compute and data options to match your application use cases. You're introduced to generative AI and how it's used to help build applications. You learn about authentication and authorization, application deployment, continuous integration and delivery, and monitoring and performance tuning for your applications running in Google Cloud. Using lectures and hands-on labs, you learn how to get started building and running applications on Google Cloud.

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This course helps learners create a study plan for the PMLE (Professional Machine Learning Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.

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In this course, application developers learn how to design and develop cloud-native applications that seamlessly integrate components from the Google Cloud ecosystem. Through a combination of presentations, demos, and hands-on labs, participants learn how to create repeatable deployments by treating infrastructure as code, choose the appropriate application execution environment for an application, and monitor application performance. Completing one version of each lab is required. Each lab is available in Node.js. In most cases, the same labs are also provided in Python or Java. You may complete each lab in whichever language you prefer.

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“Google Cloud 基础知识：核心基础设施”介绍在使用 Google Cloud 时会遇到的重要概念和术语。本课程通过视频和实操实验来介绍并比较 Google Cloud 的多种计算和存储服务，并提供重要的资源和政策管理工具。

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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Agentspace 结合了 Google 在搜索和 AI 领域的专长。它是一款企业工具，让员工只需通过一个搜索栏，就能从文档库、电子邮件、聊天消息、工单系统及其他数据源中查找具体信息。Agentspace 助理还能帮助进行头脑风暴、开展研究、生成文档大纲并执行其他操作，比如邀请同事参加某日历活动。因此它能加快知识型工作的进度并提升协作效率。

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。

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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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在众多课程中，本入门课程独具特色。 这些实验经过精心设计，旨在让 IT 专业人员通过实践掌握 Google Cloud 认证 Associate Cloud Engineer 考核中的各项主题和服务内容。从 IAM 到网络组建和管理， 再到 Kubernetes Engine 部署，本课程将通过特定实验 检验您的 Google Cloud 知识掌握情况。请注意，虽然这些实操 实验有助于提升您的技能和能力，我们仍建议您同时查阅 考试指南和其他可用的备考资源。

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在此入门级挑战任务中，您可以使用 Google Cloud Platform 的基本工具和服务，开展真枪实弹的操作实训。“GCP 基本功能”是我们为 Google Cloud 学员推荐的第一项挑战任务。云知识储备微乎其微甚至零基础？不用担心！这项挑战任务会为您提供真枪实弹的实操经验，助您快速上手 GCP 项目。无论是要编写 Cloud Shell 命令还是部署您的第一台虚拟机，亦或是通过负载平衡机制或在 Kubernetes Engine 上运行应用，都可以通过“GCP 基本功能”了解该平台的基本功能之精要。点此观看 1 分钟视频，了解每个实验涉及的主要概念。

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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