Extend Google Agentspace assistant capabilities
Earned abr 15, 2025 EDT
Service Orchestration and Choreography on Google Cloud
Earned abr 6, 2025 EDT
Developing Applications with Google Cloud: Foundations
Earned abr 5, 2025 EDT
Guía de estudio para obtener la certificación de Ingeniero profesional de aprendizaje automático
Earned abr 5, 2025 EDT
App Deployment, Debugging, and Performance - Español
Earned mar 30, 2025 EDT
Aspectos básicos de Google Cloud: Infraestructura principal
Earned mar 20, 2025 EDT
Deploy Google Agentspace
Earned mar 18, 2025 EDT
Acelera el intercambio de conocimientos con Agentspace
Earned mar 15, 2025 EDT
Build generative virtual agents with API integrations
Earned ene 16, 2025 EST
Advanced Performance Measurement
Earned ene 15, 2025 EST
Incorporate Generative Features into Conversational Agent flows
Earned ene 5, 2025 EST
Advanced Webhook Concepts
Earned ene 1, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned ene 1, 2025 EST
Generative Playbooks
Earned dic 31, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned dic 25, 2024 EST
Conversational AI Voice and Chat Integrations
Earned dic 25, 2024 EST
Agent Summarization (Custom)
Earned dic 25, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned dic 25, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned dic 21, 2024 EST
Conversational Insights
Earned dic 1, 2024 EST
Build deterministic Virtual Agent enhanced with data stores
Earned nov 30, 2024 EST
Virtual FAQ with data store agents
Earned nov 30, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned nov 29, 2024 EST
Basic Performance Measurement
Earned nov 25, 2024 EST
Webhook fundamentals
Earned nov 23, 2024 EST
Stateful Flows
Earned nov 21, 2024 EST
Conversation Design Fundamentals
Earned nov 17, 2024 EST
DFCX Virtual Agent Delivery Framework
Earned nov 9, 2024 EST
Customer Engagement Suite with Google AI Architecture
Earned oct 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned oct 7, 2024 EDT
Configure and Maintain CCAIP as an Admin - Español
Earned oct 4, 2024 EDT
Manage Functions and Reporting with CCAIP - Español
Earned sep 16, 2024 EDT
Handle Consumer Interactions with CCAIP - Español
Earned sep 11, 2024 EDT
Introducción a los modelos de lenguaje grandes
Earned abr 16, 2024 EDT
Introducción a la IA generativa
Earned ago 17, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned sep 30, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned sep 19, 2022 EDT
Ingeniería de la nube
Earned abr 22, 2022 EDT
Google Cloud Essentials
Earned abr 21, 2022 EDT
Customer Experiences with Contact Center AI
Earned abr 6, 2022 EDT
Complete the Extend Google Agentspace assistant capabilities skill badge to demonstrate your ability to extend Google Agentspace assistant's capabilities with actions, grounding with Google Search, and a conversational agent.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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This course introduces you to event-based applications and teaches you how to use service orchestration and choreography to coordinate microservices. Using lectures and hands-on labs, you learn how to use Workflows, Eventarc, Cloud Tasks, and Cloud Scheduler to build microservices applications on Google Cloud.
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In this course, you learn the fundamentals of application development on Google Cloud. You learn best practices for cloud applications, and how to select compute and data options to match your application use cases. You're introduced to generative AI and how it's used to help build applications. You learn about authentication and authorization, application deployment, continuous integration and delivery, and monitoring and performance tuning for your applications running in Google Cloud. Using lectures and hands-on labs, you learn how to get started building and running applications on Google Cloud.
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Este curso ayuda a los participantes a crear un plan de estudios para el examen de certificación de PMLE (Professional Machine Learning Engineer). Los estudiantes conocerán la amplitud y el alcance de los dominios que se incluyen en el examen. Además, evaluarán su nivel de preparación para el examen y crearán un plan de estudio personal.
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Course Description:
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Aspectos básicos de Google Cloud: Infraestructura principal presenta conceptos y terminología importantes para trabajar con Google Cloud. Mediante videos y labs prácticos, en este curso se presentan y comparan muchos de los servicios de procesamiento y almacenamiento de Google Cloud, junto con importantes recursos y herramientas de administración de políticas.
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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.
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Combina la experiencia en la búsqueda y la IA de Google con Agentspace, una herramienta empresarial diseñada para ayudar a los empleados a encontrar información específica en almacenes de documentos, correos electrónicos, chats, sistemas de tickets y otras fuentes de datos, todo desde una sola barra de búsqueda. El asistente de Agentspace también puede ayudarte a generar ideas, investigar, crear esquemas de documentos y realizar acciones como invitar a compañeros de trabajo a un evento de calendario para acelerar el trabajo de conocimiento y la colaboración de todo tipo.
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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Gemini
Cloud Functions
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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Configure and Maintain CCAIP as an Admin es un curso que les proporciona a los usuarios finales aprendizajes esenciales sobre las funciones principales, las características, los informes y, también, la información de configuración más relevantes según el rol. Este curso está especialmente dirigido a personas a cargo de funciones administrativas para respaldar la operación del centro de contacto, así como de analizar, solucionar problemas y configurar la plataforma para satisfacer mejor las demandas de los clientes. Si bien se abordarán algunos aspectos sobre informes y supervisión en este programa, esos temas se exploran en profundidad en el curso llamado “Managing Functions and Reporting with CCAIP”.
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Manage Functions and Reporting with CCAI Platform les brinda a los usuarios finales entrenamiento esencial sobre información básica relacionada con las funciones, la funcionalidad, la supervisión, los informes y la configuración más relevantes para sus roles. Este curso está especialmente dirigido a los responsables de los centros de contacto que tienen la tarea de supervisar la efectividad, la eficiencia y el cumplimiento de los KPI en todas las interacciones con los consumidores. Aunque en este programa se revisarán algunos aspectos relacionados con los parámetros y las opciones de configuración, se enfoca principalmente en las funciones de informes que proporciona la plataforma de CCAI.
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En este curso, se les enseña a los agentes de centros de contacto sobre las principales características y funcionalidades de Contact Center AI Platform (CCAIP). CCAIP es una plataforma de centro de contacto unificada que acelera las capacidades de las organizaciones para usar y, luego, implementar CCAI sin depender de múltiples proveedores de tecnología. Este curso está especialmente dirigido a personas que se encargan de gestionar interacciones con los consumidores a través de chat y llamadas.
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Este es un curso introductorio de microaprendizaje en el que se explora qué son los modelos de lenguaje grandes (LLM), sus casos de uso y cómo se puede utilizar el ajuste de instrucciones para mejorar el rendimiento de los LLM. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.
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Este es un curso introductorio de microaprendizaje destinado a explicar qué es la IA generativa, cómo se utiliza y en qué se diferencia de los métodos de aprendizaje automático tradicionales. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Este curso introductorio es único entre las demás ofertas de cursos. Los labs se seleccionaron para brindar a los profesionales de TI experiencia práctica con los temas y servicios que aparecen en la certificación Associate Cloud Engineer de Google Cloud. Este curso se compone de labs específicos que abarcan desde IAM y redes hasta la implementación de Kubernetes Engine, y que pondrán a prueba tus conocimientos sobre Google Cloud. Ten en cuenta que, si bien realizar estos labs te permitirá aumentar tus capacidades y habilidades, te recomendamos que además consultes la guía del examen y otros recursos de preparación disponibles.
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En esta Quest de nivel básico, adquirirá experiencia práctica en las herramientas y los servicios fundamentales de Google Cloud Platform. GCP Essentials es la primera Quest recomendada para el estudiante de Google Cloud. Ingresará con poco o ningún conocimiento previo sobre la nube, y saldrá con experiencia práctica que podrá aplicar a su primer proyecto de GCP. Desde la escritura de comandos de Cloud Shell y la implementación de su primera máquina virtual hasta la ejecución de aplicaciones en Kubernetes Engine o mediante el balanceo de cargas, GCP Essentials es una excelente introducción a las funciones básicas de la plataforma. En los videos de 1 minuto, se le explicarán los conceptos clave de cada lab.
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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Extend Google Agentspace assistant capabilities
Earned abr 15, 2025 EDT
Service Orchestration and Choreography on Google Cloud
Earned abr 6, 2025 EDT
Developing Applications with Google Cloud: Foundations
Earned abr 5, 2025 EDT
Guía de estudio para obtener la certificación de Ingeniero profesional de aprendizaje automático
Earned abr 5, 2025 EDT
App Deployment, Debugging, and Performance - Español
Earned mar 30, 2025 EDT
Aspectos básicos de Google Cloud: Infraestructura principal
Earned mar 20, 2025 EDT
Deploy Google Agentspace
Earned mar 18, 2025 EDT
Acelera el intercambio de conocimientos con Agentspace
Earned mar 15, 2025 EDT
Build generative virtual agents with API integrations
Earned ene 16, 2025 EST
Advanced Performance Measurement
Earned ene 15, 2025 EST
Incorporate Generative Features into Conversational Agent flows
Earned ene 5, 2025 EST
Advanced Webhook Concepts
Earned ene 1, 2025 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned ene 1, 2025 EST
Generative Playbooks
Earned dic 31, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents
Earned dic 25, 2024 EST
Conversational AI Voice and Chat Integrations
Earned dic 25, 2024 EST
Agent Summarization (Custom)
Earned dic 25, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned dic 25, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned dic 21, 2024 EST
Conversational Insights
Earned dic 1, 2024 EST
Build deterministic Virtual Agent enhanced with data stores
Earned nov 30, 2024 EST
Virtual FAQ with data store agents
Earned nov 30, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned nov 29, 2024 EST
Basic Performance Measurement
Earned nov 25, 2024 EST
Webhook fundamentals
Earned nov 23, 2024 EST
Stateful Flows
Earned nov 21, 2024 EST
Conversation Design Fundamentals
Earned nov 17, 2024 EST
DFCX Virtual Agent Delivery Framework
Earned nov 9, 2024 EST
Customer Engagement Suite with Google AI Architecture
Earned oct 10, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned oct 7, 2024 EDT
Configure and Maintain CCAIP as an Admin - Español
Earned oct 4, 2024 EDT
Manage Functions and Reporting with CCAIP - Español
Earned sep 16, 2024 EDT
Handle Consumer Interactions with CCAIP - Español
Earned sep 11, 2024 EDT
Introducción a los modelos de lenguaje grandes
Earned abr 16, 2024 EDT
Introducción a la IA generativa
Earned ago 17, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned sep 30, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned sep 19, 2022 EDT
Ingeniería de la nube
Earned abr 22, 2022 EDT
Google Cloud Essentials
Earned abr 21, 2022 EDT
Customer Experiences with Contact Center AI
Earned abr 6, 2022 EDT