Concepts fondamentaux de Google Cloud : infrastructure de base
Earned mai 19, 2025 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned déc. 20, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned déc. 20, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned déc. 16, 2024 EST
Building a Virtual Agent with Dialogflow CX
Earned déc. 11, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned déc. 9, 2024 EST
"Concepts fondamentaux de Google Cloud : infrastructure de base" présente les concepts et les termes à connaître pour utiliser Google Cloud. À travers des vidéos et des ateliers pratiques, il décrit et compare la plupart des services Google Cloud de calcul et de stockage, ainsi que des outils importants de gestion des ressources et des règles.
En savoir plus
This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
En savoir plus
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
En savoir plus
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
En savoir plus
Learn how to build a basic virtual agent for your contact center using Dialogflow CX.
En savoir plus
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Concepts fondamentaux de Google Cloud : infrastructure de base
Earned mai 19, 2025 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned déc. 20, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned déc. 20, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned déc. 16, 2024 EST
Building a Virtual Agent with Dialogflow CX
Earned déc. 11, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned déc. 9, 2024 EST