Google Cloud-Grundlagen: Kerninfrastruktur
Earned Mai 19, 2025 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned Dez 20, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Dez 20, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Dez 16, 2024 EST
Building a Virtual Agent with Dialogflow CX
Earned Dez 11, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned Dez 9, 2024 EST
In „Google Cloud-Grundlagen: Kerninfrastruktur“ werden wichtige Konzepte und die Terminologie für die Arbeit mit Google Cloud vorgestellt. In Videos und praxisorientierten Labs werden viele Computing- und Speicherdienste von Google Cloud sowie wichtige Tools für die Ressourcen- und Richtlinienverwaltung präsentiert und miteinander verglichen.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Learn how to build a basic virtual agent for your contact center using Dialogflow CX.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
Google Cloud-Grundlagen: Kerninfrastruktur
Earned Mai 19, 2025 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned Dez 20, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Dez 20, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Dez 16, 2024 EST
Building a Virtual Agent with Dialogflow CX
Earned Dez 11, 2024 EST
Contact Center AI: Conversational Design Fundamentals
Earned Dez 9, 2024 EST