この入門レベルのコースでは、アプリケーション開発者を対象に、Google Cloud のエコシステムを使用して安全、スケーラブル、インテリジェントなクラウドネイティブ アプリケーションを構築する方法を説明 します。インフラストラクチャの設定を行わずにアプリケーションの開発やスケーリングを行う方法、 データ分析を実施する方法、データから分析情報を得る方法、トレーニング済み ML の API を使って開発し、ML のエキスパートでなくても ML を活用する方法を学びます。 また、さまざまな Google サービスや API とのシームレスな統合を利用して、 インテリジェントなアプリを作成します。
詳細
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
詳細
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
詳細
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
詳細
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
詳細
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
詳細
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
詳細
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Google Cloud Essentials
Earned 12月 19, 2024 EST
Google デベロッパー向け基礎
Earned 12月 18, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned 11月 20, 2024 EST
Incorporate Generative Features into Conversational Agent flows
Earned 11月 20, 2024 EST
Stateful Flows
Earned 11月 17, 2024 EST
Webhook fundamentals
Earned 11月 14, 2024 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned 11月 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned 11月 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned 11月 13, 2024 EST