Les bases du développement avec Google
Earned déc. 18, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned nov. 20, 2024 EST
Incorporate Generative Features into Conversational Agent flows
Earned nov. 20, 2024 EST
Stateful Flows
Earned nov. 17, 2024 EST
Webhook fundamentals
Earned nov. 14, 2024 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned nov. 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned nov. 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned nov. 13, 2024 EST
Cette quête d'introduction se compose d'ateliers pratiques qui vous permettent de vous familiariser avec les outils et services de base de Google Cloud Platform. "GCP Essentials" est la première quête recommandée pour les personnes s'intéressant à Google Cloud. Vous pouvez la suivre sans aucune connaissance (ou presque) du cloud et, une fois la quête terminée, vous disposerez de compétences pratiques qui vous seront utiles pour n'importe quel projet GCP. De l'écriture de lignes de commande Cloud Shell au déploiement de votre première machine virtuelle en passant par l'exécution d'applications sur Kubernetes Engine avec l'équilibrage de charge, "GCP Essentials" constitue une excellente introduction aux fonctionnalités de base de la plate-forme. Des vidéos d'une minute résument les concepts clés de ces ateliers.
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Ce cours d'introduction explique aux développeurs d'applications comment l'écosystème de Google Cloud peut les aider à créer des applications cloud natives sécurisées, évolutives et intelligentes. Vous apprendrez à créer et à faire évoluer des applications sans configurer d'infrastructure, à exécuter des analyses de données, à dégager des insights à partir de données, et à utiliser des API de ML pré-entraînées pour tirer parti du machine learning, même si vous n'êtes pas un expert en la matière. Vous découvrirez également l'intégration parfaite de divers services et API de Google afin de créer des applications intelligentes.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Google Cloud Essentials
Earned déc. 19, 2024 EST
Les bases du développement avec Google
Earned déc. 18, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned nov. 20, 2024 EST
Incorporate Generative Features into Conversational Agent flows
Earned nov. 20, 2024 EST
Stateful Flows
Earned nov. 17, 2024 EST
Webhook fundamentals
Earned nov. 14, 2024 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned nov. 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned nov. 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned nov. 13, 2024 EST