Conceptos básicos de Google Developer
Earned dic 18, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned nov 20, 2024 EST
Incorporate Generative Features into Conversational Agent flows
Earned nov 20, 2024 EST
Stateful Flows
Earned nov 17, 2024 EST
Webhook fundamentals
Earned nov 14, 2024 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned nov 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned nov 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned nov 13, 2024 EST
En esta Quest de nivel básico, adquirirá experiencia práctica en las herramientas y los servicios fundamentales de Google Cloud Platform. GCP Essentials es la primera Quest recomendada para el estudiante de Google Cloud. Ingresará con poco o ningún conocimiento previo sobre la nube, y saldrá con experiencia práctica que podrá aplicar a su primer proyecto de GCP. Desde la escritura de comandos de Cloud Shell y la implementación de su primera máquina virtual hasta la ejecución de aplicaciones en Kubernetes Engine o mediante el balanceo de cargas, GCP Essentials es una excelente introducción a las funciones básicas de la plataforma. En los videos de 1 minuto, se le explicarán los conceptos clave de cada lab.
Más información
En este curso de nivel introductorio, se enseña a los desarrolladores de aplicaciones de qué manera el ecosistema de Google Cloud los puede ayudar a compilar aplicaciones nativas de la nube que sean seguras, inteligentes y escalables. Aprenderás a desarrollar y escalar aplicaciones sin necesidad de configurar una infraestructura, a ejecutar análisis de datos, a obtener estadísticas a partir de ellos y a desarrollar con APIs de AA previamente entrenadas para aprovechar el aprendizaje automático incluso si no eres experto en ese tipo de tecnología. También experimentarás la integración perfecta entre varios servicios de Google y APIs para crear apps inteligentes.
Más información
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
Más información
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
Más información
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
Más información
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
Más información
This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.
Más información
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Más información
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Google Cloud Essentials
Earned dic 19, 2024 EST
Conceptos básicos de Google Developer
Earned dic 18, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned nov 20, 2024 EST
Incorporate Generative Features into Conversational Agent flows
Earned nov 20, 2024 EST
Stateful Flows
Earned nov 17, 2024 EST
Webhook fundamentals
Earned nov 14, 2024 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX
Earned nov 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs
Earned nov 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned nov 13, 2024 EST