Join Sign in

Fernando Valle

Member since 2024

Diamond League

14620 points
Google Cloud Essentials Earned Dec 19, 2024 EST
Google Developer Essentials Earned Dec 18, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned Nov 20, 2024 EST
Incorporate Generative Features into Conversational Agent flows Earned Nov 20, 2024 EST
Stateful Flows Earned Nov 17, 2024 EST
Webhook fundamentals Earned Nov 14, 2024 EST
Building Complex End to End Self-Service Experiences in Dialogflow CX Earned Nov 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Software Devs Earned Nov 14, 2024 EST
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Nov 13, 2024 EST

In this introductory-level course, you get hands-on practice with the Google Cloud’s fundamental tools and services. Optional videos are provided to provide more context and review for the concepts covered in the labs. Google Cloud Essentials is a recommendeded first course for the Google Cloud learner - you can come in with little or no prior cloud knowledge, and come out with practical experience that you can apply to your first Google Cloud project. From writing Cloud Shell commands and deploying your first virtual machine, to running applications on Kubernetes Engine or with load balancing, Google Cloud Essentials is a prime introduction to the platform’s basic features.

Learn more

This introductory-level quest shows application developers how the Google Cloud ecosystem could help them build secure, scalable, and intelligent cloud native applications. You learn how to develop and scale applications without setting up infrastructure, run data analytics, gain insights from data, and develop with pre-trained ML APIs to leverage machine learning even if you are not a Machine Learning expert. You will also experience seamless integration between various Google services and APIs to create intelligent apps.

Learn more

In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

Learn more

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

Learn more

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

Learn more

In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

Learn more

This course will equip you with the tools to develop complex conversational experiences in Dialogflow CX capable of identifying the user intent and routing it to the right self service flow.

Learn more

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Learn more

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

Learn more