Gen AI: Unlock Foundational Concepts
Earned سبتمبر 22, 2025 EDT
Gen AI: Beyond the Chatbot
Earned أغسطس 18, 2025 EDT
Contact Center as a Service Implementation
Earned مايو 13, 2025 EDT
Agent Summarization (Custom)
Earned مارس 28, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned مارس 27, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned مارس 25, 2025 EDT
Conversational Insights
Earned مارس 18, 2025 EDT
Configure and Maintain CCAIP as an Admin
Earned مارس 11, 2025 EDT
Manage Functions and Reporting with CCAIP
Earned مارس 9, 2025 EDT
Handle Consumer Interactions with CCAIP
Earned مارس 7, 2025 EST
Trust and Security with Google Cloud
Earned مارس 6, 2025 EST
Innovating with Google Cloud Artificial Intelligence
Earned مارس 6, 2025 EST
Accelerate Knowledge Exchange with Google Agentspace
Earned فبراير 17, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned ديسمبر 6, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned ديسمبر 6, 2024 EST
Stateful Flows
Earned ديسمبر 4, 2024 EST
Virtual FAQ with data store agents
Earned نوفمبر 23, 2024 EST
Basic Performance Measurement
Earned نوفمبر 18, 2024 EST
Webhook fundamentals
Earned نوفمبر 18, 2024 EST
Conversation Design Fundamentals
Earned نوفمبر 14, 2024 EST
DFCX Virtual Agent Delivery Framework
Earned نوفمبر 13, 2024 EST
Customer Engagement Suite with Google AI Architecture
Earned أكتوبر 27, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned سبتمبر 25, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned يناير 24, 2024 EST
Implementing Generative AI with Vertex AI
Earned يناير 17, 2024 EST
Generative AI Explorer : Vertex AI
Earned يناير 17, 2024 EST
Introduction to Image Generation
Earned يناير 15, 2024 EST
Generative AI Fundamentals
Earned يناير 15, 2024 EST
Generative AI for Business Leaders
Earned يناير 15, 2024 EST
Responsible AI: Applying AI Principles with Google Cloud
Earned أكتوبر 18, 2023 EDT
Generative AI Fundamentals
Earned يونيو 7, 2023 EDT
Introduction to Responsible AI
Earned يونيو 7, 2023 EDT
Transformer Models and BERT Model
Earned يونيو 6, 2023 EDT
Attention Mechanism
Earned يونيو 6, 2023 EDT
Introduction to Large Language Models
Earned يونيو 6, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned يونيو 2, 2023 EDT
Introduction to Generative AI
Earned مايو 23, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned نوفمبر 8, 2022 EST
Scaling with Google Cloud Operations
Earned يوليو 29, 2022 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned يوليو 29, 2022 EDT
Exploring Data Transformation with Google Cloud
Earned يوليو 29, 2022 EDT
Digital Transformation with Google Cloud
Earned يوليو 23, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned يوليو 10, 2022 EDT
Customer Experiences with Contact Center AI
Earned يناير 11, 2022 EST
Gen AI: Unlock Foundational Concepts is the second course of the Gen AI Leader learning path. In this course, you unlock the foundational concepts of generative AI by exploring the differences between AI, ML, and gen AI, and understanding how various data types enable generative AI to address business challenges. You also gain insights into Google Cloud strategies to address the limitations of foundation models and the key challenges for responsible and secure AI development and deployment.
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Gen AI: Beyond the Chatbot is the first course of the Gen AI Leader learning path and has no prerequisites. This course aims to move beyond the basic understanding of chatbots to explore the true potential of generative AI for your organization. You explore concepts like foundation models and prompt engineering, which are crucial for leveraging the power of gen AI. The course also guides you through important considerations you should make when developing a successful gen AI strategy for your organization.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”
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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.
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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Unite Google’s expertise in search and AI with Google Agentspace, an enterprise tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Google Agentspace assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds.
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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.
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This content is deprecated. Please see the latest version of the course, here.
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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Vertex AI.
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.
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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you.
In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.
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Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.
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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task.
Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences.
“Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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There's much excitement about cloud technology and digital transformation, but often many unanswered questions.
For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin?
If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Gen AI: Unlock Foundational Concepts
Earned سبتمبر 22, 2025 EDT
Gen AI: Beyond the Chatbot
Earned أغسطس 18, 2025 EDT
Contact Center as a Service Implementation
Earned مايو 13, 2025 EDT
Agent Summarization (Custom)
Earned مارس 28, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned مارس 27, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned مارس 25, 2025 EDT
Conversational Insights
Earned مارس 18, 2025 EDT
Configure and Maintain CCAIP as an Admin
Earned مارس 11, 2025 EDT
Manage Functions and Reporting with CCAIP
Earned مارس 9, 2025 EDT
Handle Consumer Interactions with CCAIP
Earned مارس 7, 2025 EST
Trust and Security with Google Cloud
Earned مارس 6, 2025 EST
Innovating with Google Cloud Artificial Intelligence
Earned مارس 6, 2025 EST
Accelerate Knowledge Exchange with Google Agentspace
Earned فبراير 17, 2025 EST
Build deterministic Virtual Agent enhanced with data stores
Earned ديسمبر 6, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned ديسمبر 6, 2024 EST
Stateful Flows
Earned ديسمبر 4, 2024 EST
Virtual FAQ with data store agents
Earned نوفمبر 23, 2024 EST
Basic Performance Measurement
Earned نوفمبر 18, 2024 EST
Webhook fundamentals
Earned نوفمبر 18, 2024 EST
Conversation Design Fundamentals
Earned نوفمبر 14, 2024 EST
DFCX Virtual Agent Delivery Framework
Earned نوفمبر 13, 2024 EST
Customer Engagement Suite with Google AI Architecture
Earned أكتوبر 27, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned سبتمبر 25, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned يناير 24, 2024 EST
Implementing Generative AI with Vertex AI
Earned يناير 17, 2024 EST
Generative AI Explorer : Vertex AI
Earned يناير 17, 2024 EST
Introduction to Image Generation
Earned يناير 15, 2024 EST
Generative AI Fundamentals
Earned يناير 15, 2024 EST
Generative AI for Business Leaders
Earned يناير 15, 2024 EST
Responsible AI: Applying AI Principles with Google Cloud
Earned أكتوبر 18, 2023 EDT
Generative AI Fundamentals
Earned يونيو 7, 2023 EDT
Introduction to Responsible AI
Earned يونيو 7, 2023 EDT
Transformer Models and BERT Model
Earned يونيو 6, 2023 EDT
Attention Mechanism
Earned يونيو 6, 2023 EDT
Introduction to Large Language Models
Earned يونيو 6, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned يونيو 2, 2023 EDT
Introduction to Generative AI
Earned مايو 23, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned نوفمبر 8, 2022 EST
Scaling with Google Cloud Operations
Earned يوليو 29, 2022 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned يوليو 29, 2022 EDT
Exploring Data Transformation with Google Cloud
Earned يوليو 29, 2022 EDT
Digital Transformation with Google Cloud
Earned يوليو 23, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned يوليو 10, 2022 EDT
Customer Experiences with Contact Center AI
Earned يناير 11, 2022 EST