Partecipa Accedi

Mani Teja Guntha

Membro dal giorno 2022

Campionato Bronzo

400 punti
Virtual Agent Development in Dialogflow CX for Software Devs Earned dic 21, 2022 EST
Contact Center AI: Conversational Design Fundamentals Earned dic 18, 2022 EST
Customer Experiences with Contact Center AI Earned dic 16, 2022 EST
Infrastruttura Google Cloud di base: fondamenti Earned dic 15, 2022 EST
Google Cloud Fundamentals: Core Infrastructure - Italiano Earned dic 12, 2022 EST
Preparing for Your Associate Cloud Engineer Journey Earned nov 13, 2022 EST
Google Cloud Essentials Earned apr 24, 2022 EDT

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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Questo corso accelerato on demand illustra ai partecipanti l'infrastruttura e i servizi di piattaforma flessibili e completi di Google Cloud con particolare attenzione a Compute Engine. Attraverso una combinazione di videolezioni, demo e lab pratici, i partecipanti potranno esplorare gli elementi delle soluzioni, tra cui i componenti dell'infrastruttura come reti, macchine virtuali e servizi per applicazioni, ed eseguirne il deployment. Imparerai a utilizzare Google Cloud mediante la console e Cloud Shell. Scoprirai inoltre il ruolo del Cloud Architect, gli approcci alla progettazione dell'infrastruttura e la configurazione del networking virtuale con VPC (Virtual Private Cloud), progetti, reti, subnet, indirizzi IP, route e regole firewall.

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Google Cloud Fundamentals: Core Infrastructure introduce concetti e terminologia importanti per lavorare con Google Cloud. Attraverso video e lab pratici, questo corso presenta e confronta molti dei servizi di computing e archiviazione di Google Cloud, insieme a importanti strumenti di gestione delle risorse e dei criteri.

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This course helps you structure your preparation for the Associate Cloud Engineer exam. You will learn about the Google Cloud domains covered by the exam and how to create a study plan to improve your domain knowledge.

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In this introductory-level course, you get hands-on practice with the Google Cloud’s fundamental tools and services. Optional videos are provided to provide more context and review for the concepts covered in the labs. Google Cloud Essentials is a recommendeded first course for the Google Cloud learner - you can come in with little or no prior cloud knowledge, and come out with practical experience that you can apply to your first Google Cloud project. From writing Cloud Shell commands and deploying your first virtual machine, to running applications on Kubernetes Engine or with load balancing, Google Cloud Essentials is a prime introduction to the platform’s basic features.

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