Participante desde 2021
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Jul 7, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned May 11, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned May 11, 2022 EDT
Engenharia de nuvem
Earned Sep 9, 2021 EDT
Google Cloud Essentials
Earned Aug 27, 2021 EDT
Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Este curso introdutório conta com recursos exclusivos entre as outras ofertas de cursos. Os laboratórios foram criados para oferecer um treinamento prático aos profissionais de TI nos tópicos e serviços que aparecem na Certificação em Google Cloud Associate Cloud Engineer. Do IAM à rede, até a implantação do Kubernetes Engine, este curso é composto por laboratórios específicos que vão testar seus conhecimentos sobre o Google Cloud. Embora a prática com esses laboratórios ajude a desenvolver suas habilidades e conhecimento, recomendamos que você também estude pelo guia do exame e por outros recursos de preparação disponíveis.
Nesta Quest de nível introdutório, você terá acesso a treinamentos práticos com os principais serviços e ferramentas do Google Cloud Platform. A Quest "GCP Essentials" é a primeira recomendação para quem está aprendendo a usar o Google Cloud. Com ela, quem tem pouco ou nenhum conhecimento sobre nuvem ganha experiência prática para aplicar no primeiro projeto do GCP. Esta Quest proporciona um contato inicial com os recursos fundamentais da plataforma, como o registro de comandos do Cloud Shell, a implementação da sua primeira máquina virtual, a execução de aplicativos no Kubernetes Engine e o balanceamento de carga. Assista também os vídeos rápidos que explicam os conceitos principais de cada laboratório.