Menjadi anggota sejak 2021
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Jul 7, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Mei 11, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Mei 11, 2022 EDT
Cloud Engineering
Earned Sep 9, 2021 EDT
Google Cloud Essentials
Earned Agu 27, 2021 EDT
Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Kursus pengantar ini unik dibandingkan penawaran kursus lainnya. Semua lab dalam kursus ini telah diseleksi untuk membekali profesional IT dengan praktik langsung terkait berbagai topik dan layanan yang muncul di Sertifikasi Associate Cloud Engineer yang Tersertifikasi Google Cloud. Dari IAM, networking, hingga deployment Kubernetes Engine, kursus ini terdiri atas beberapa lab khusus yang akan menguji pengetahuan Anda terkait Google Cloud. Perlu diketahui bahwa meskipun praktik dalam lab akan meningkatkan keterampilan dan kemampuan Anda, sebaiknya Anda juga meninjau panduan ujian dan referensi persiapan lainnya yang tersedia.
Dalam quest level pendahuluan ini, Anda akan mendapatkan praktik langsung dengan aneka fitur dan layanan dasar Google Cloud Platform. Dasar-Dasar GCP adalah Quest pertama yang direkomendasikan bagi peserta kursus Google Cloud—Anda dapat memulai dengan pengetahuan yang minim atau tanpa pengetahuan sama sekali tentang cloud, dan selesai dengan pengalaman praktis yang dapat diterapkan pada project GCP pertama Anda. Mulai dari menulis perintah Cloud Shell dan menerapkan mesin virtual pertama Anda, hingga menjalankan aplikasi di Kubernetes Engine atau dengan load balancing, Dasar-Dasar GCP merupakan pengenalan terbaik pada fitur-fitur dasar platform cloud. Setiap lab disertai video berdurasi 1 menit yang akan memandu Anda memahami berbagai konsep penting.