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Wei-Ting Ho

Participante desde 2021

Liga Diamante

53333 pontos
Analyze patterns in conversational data with Conversational Insights Earned Aug 6, 2025 EDT
Conversational Insights Earned Aug 6, 2025 EDT
Build Production-Ready Conversational Agents Earned Aug 6, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents Earned Aug 6, 2025 EDT
Improve customer and agent satisfaction with Agent Assist Earned Aug 5, 2025 EDT
Agent Summarization (Custom) Earned Aug 5, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned Aug 5, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities Earned Aug 5, 2025 EDT
Advanced Performance Measurement Earned Jun 23, 2025 EDT
Performance Measurement Earned Jun 23, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration Earned Jun 19, 2025 EDT
Conversational AI Voice and Chat Integrations Earned Jun 19, 2025 EDT
Extend Conversational Agents Functionality with Webhooks and Tools Earned Jun 18, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned Jun 17, 2025 EDT
Virtual FAQ with data store agents Earned Jun 17, 2025 EDT
Incorporate Generative Features into Conversational Agent flows Earned Jun 16, 2025 EDT
Stateful Flows Earned Jun 16, 2025 EDT
Generative Playbooks Earned Jun 13, 2025 EDT
DFCX Virtual Agent Delivery Framework Earned Mar 24, 2025 EDT
Text Prompt Engineering Techniques Earned Mar 16, 2025 EDT
Deploy Google Agentspace Earned Mar 11, 2025 EDT
Acelere a troca de conhecimento com o Agentspace Earned Mar 11, 2025 EDT
Build generative virtual agents with API integrations Earned Jan 19, 2025 EST
Build deterministic Virtual Agent enhanced with data stores Earned Jan 19, 2025 EST
Noções básicas do Google Cloud: infraestrutura principal Earned Jan 8, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned Nov 18, 2024 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 30, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications Earned Apr 23, 2024 EDT
Custom Search with Embeddings in Vertex AI Earned Apr 11, 2024 EDT
Como criar modelos de legenda para imagens Earned Apr 11, 2024 EDT
Arquitetura de codificador-decodificador Earned Apr 5, 2024 EDT
Preparação para a jornada de certificação do Associate Cloud Engineer Earned Apr 3, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Mar 29, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned Mar 27, 2024 EDT
Pesquisa vetorial e embeddings Earned Mar 24, 2024 EDT
Implementing Generative AI with Vertex AI Earned Mar 23, 2024 EDT
Generative AI for Business Leaders Earned Feb 12, 2024 EST
Introduction to CES and Conversational Agents Earned Feb 9, 2024 EST
Introdução à geração de imagens Earned Dec 13, 2023 EST
IA responsável: como aplicar os princípios de IA com o Google Cloud Earned Dec 13, 2023 EST
Generative AI Fundamentals - Português Brasileiro Earned Dec 12, 2023 EST
Introdução à IA responsável Earned Dec 12, 2023 EST
Introdução à IA generativa Earned Dec 12, 2023 EST
Modelos de transformador e modelo de BERT Earned Jun 16, 2023 EDT
Mecanismo de atenção Earned Jun 16, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned Jun 15, 2023 EDT
Introdução aos modelos de linguagem grandes Earned Jun 14, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Sep 20, 2022 EDT
How Google Does Machine Learning - Português Brasileiro Earned Jun 30, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned Apr 4, 2022 EDT
Engenharia de nuvem Earned Nov 5, 2021 EDT
Google Cloud Essentials Earned Sep 9, 2021 EDT
Preparar dados para APIs de ML no Google Cloud Earned Aug 30, 2021 EDT
Google Cloud Big Data and Machine Learning Fundamentals - Português Brasileiro Earned Aug 20, 2021 EDT
Customer Experiences with Contact Center AI Earned May 13, 2021 EDT

Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.

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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…

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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Connect Conversational Agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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Com o Agentspace, você aproveita o melhor do Google em pesquisa e IA. Ele é uma ferramenta empresarial que ajuda as pessoas a encontrar informações específicas em documentos armazenados, e-mails, chats, sistemas de emissão de tickets e outras fontes de dados, tudo em apenas uma barra de pesquisa. O assistente do Agentspace também ajuda a criar ideias, fazer pesquisas, estruturar documentos e realizar ações como convidar colegas para um evento da agenda, agilizando os trabalhos intelectuais e todos os tipos de colaboração.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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"Noções básicas do Google Cloud: infraestrutura principal" é uma apresentação da terminologia e de conceitos importantes para trabalhar com o Google Cloud. Usando vídeos e laboratórios práticos, o curso apresenta e compara vários serviços de armazenamento e computação do Google Cloud, além de ferramentas importantes para o gerenciamento de políticas e recursos.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.

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This course explores Google Cloud technologies to create and generate embeddings. Embeddings are numerical representations of text, images, video and audio, and play a pivotal role in many tasks that involve the identification of similar items, like Google searches, online shopping recommendations, and personalized music suggestions. Specifically, you’ll use embeddings for tasks like classification, outlier detection, clustering and semantic search. You’ll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) systems and question-answering solutions, on your own proprietary data using Google Cloud’s Vertex AI.

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Neste curso, ensinamos a criar um modelo de legenda para imagens usando aprendizado profundo. Você vai aprender sobre os diferentes componentes de um modelo de legenda para imagens, como o codificador e decodificador, e de que forma treinar e avaliar seu modelo. Ao final deste curso, você será capaz de criar e usar seus próprios modelos de legenda para imagens.

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Este curso apresenta um resumo da arquitetura de codificador-decodificador, que é uma arquitetura de machine learning avançada e frequentemente usada para tarefas sequência para sequência (como tradução automática, resumo de textos e respostas a perguntas). Você vai conhecer os principais componentes da arquitetura de codificador-decodificador e aprender a treinar e disponibilizar esses modelos. No tutorial do laboratório relacionado, você vai codificar uma implementação simples da arquitetura de codificador-decodificador para geração de poesia desde a etapa inicial no TensorFlow.

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Este curso ajuda você a se preparar para o exame Associate Cloud Engineer. Você vai aprender sobre os domínios do Google Cloud abordados no exame e como criar um plano de estudos para melhorar seu conhecimento sobre o assunto.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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Conheça aplicativos, ferramentas e tecnologias de pesquisa com tecnologia de IA neste curso. Aprenda a fazer pesquisa semântica usando embeddings de vetores, pesquisa híbrida combinando abordagens semânticas e por palavras-chave, e geração aumentada por recuperação (RAG), minimizando as alucinações artificiais da IA como um agente de IA embasado. Ganhe experiência prática com a pesquisa vetorial da Vertex AI para criar um mecanismo de pesquisa inteligente.

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Neste curso, apresentamos os modelos de difusão, uma família de modelos de machine learning promissora no campo da geração de imagens. Os modelos de difusão são baseados na física, mais especificamente na termodinâmica. Nos últimos anos, eles se popularizaram no setor e nas pesquisas. Esses modelos servem de base para ferramentas e modelos avançados de geração de imagem no Google Cloud. Este curso é uma introdução à teoria dos modelos de difusão e como eles devem ser treinados e implantados na Vertex AI.

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Quanto maior é o uso da inteligência artificial empresarial e do machine learning, mais importante é desenvolvê-los de maneira responsável. Para muitos, falar sobre a IA responsável pode ser mais fácil, mas colocá-la em prática é um desafio. Se você tem interesse em aprender a operacionalizar a IA responsável na sua organização, este curso é para você. Nele, você vai aprender como o Google Cloud faz isso hoje, além de analisar práticas recomendadas e lições aprendidas, a fim de criar uma base para elaborar sua própria abordagem de IA responsável.

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Receba um selo de habilidade ao concluir os cursos "Introduction to Generative AI", "Introduction to Large Language Models" e "Introduction to Responsible AI". Consiga a aprovação nos testes finais dos cursos para demonstrar seu conhecimento sobre os conceitos básicos da IA generativa. Os selos de habilidades são digitais. Eles são emitidos pelo Google Cloud como forma de reconhecer sua capacidade de trabalhar com os produtos e serviços do Cloud. Torne seu perfil público e adicione os selos de habilidades às suas mídias sociais para mostrar seus conhecimentos.

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Este é um curso de microaprendizagem introdutório que busca explicar a IA responsável: o que é, qual é a importância dela e como ela é aplicada nos produtos do Google. Ele também contém os 7 princípios de IA do Google.

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Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.

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Este curso é uma introdução à arquitetura de transformador e ao modelo de Bidirectional Encoder Representations from Transformers (BERT, na sigla em inglês). Você vai aprender sobre os principais componentes da arquitetura de transformador, como o mecanismo de autoatenção, e como eles são usados para construir o modelo de BERT. Também vai conhecer as diferentes tarefas onde é possível usar o BERT, como classificação de texto, respostas a perguntas e inferência de linguagem natural. O curso leva aproximadamente 45 minutos.

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Este curso é uma introdução ao mecanismo de atenção, uma técnica avançada que permite que as redes neurais se concentrem em partes específicas de uma sequência de entrada. Você vai entender como a atenção funciona e como ela pode ser usada para melhorar o desempenho de várias tarefas de machine learning (como tradução automática, resumo de texto e resposta a perguntas).

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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Este é um curso de microlearning de nível introdutório que explica o que são modelos de linguagem grandes (LLM), os casos de uso em que podem ser aplicados e como é possível fazer o ajuste de comandos para aprimorar o desempenho dos LLMs. O curso também aborda as ferramentas do Google que ajudam a desenvolver seus próprios apps de IA generativa.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Quais são as práticas recomendadas para implementar machine learning no Google Cloud? O que é Vertex AI e como é possível usar a plataforma para criar, treinar e implantar modelos de machine learning do AutoML com rapidez e sem escrever nenhuma linha de código? O que é machine learning e que tipos de problema ele pode resolver? O Google pensa em machine learning de uma forma um pouco diferente. Para nós, o processo de ML é sobre fornecer uma plataforma unificada para conjuntos de dados gerenciados, como uma Feature Store, uma forma de criar, treinar e implantar modelos de machine learning sem escrever nenhuma linha de código. Além disso, o ML também é sobre a habilidade de rotular dados, criar notebooks do Workbench usando frameworks (como TensorFlow, SciKit Learn, Pytorch e R) e muito mais. A plataforma Vertex AI também inclui a possibilidade de treinar modelos personalizados, criar pipelines de componente e realizar previsões em lote e on-line. Também falamos sobre as cinco fas…

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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

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Este curso introdutório conta com recursos exclusivos entre as outras ofertas de cursos. Os laboratórios foram criados para oferecer um treinamento prático aos profissionais de TI nos tópicos e serviços que aparecem na Certificação em Google Cloud Associate Cloud Engineer. Do IAM à rede, até a implantação do Kubernetes Engine, este curso é composto por laboratórios específicos que vão testar seus conhecimentos sobre o Google Cloud. Embora a prática com esses laboratórios ajude a desenvolver suas habilidades e conhecimento, recomendamos que você também estude pelo guia do exame e por outros recursos de preparação disponíveis.

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Nesta Quest de nível introdutório, você terá acesso a treinamentos práticos com os principais serviços e ferramentas do Google Cloud Platform. A Quest "GCP Essentials" é a primeira recomendação para quem está aprendendo a usar o Google Cloud. Com ela, quem tem pouco ou nenhum conhecimento sobre nuvem ganha experiência prática para aplicar no primeiro projeto do GCP. Esta Quest proporciona um contato inicial com os recursos fundamentais da plataforma, como o registro de comandos do Cloud Shell, a implementação da sua primeira máquina virtual, a execução de aplicativos no Kubernetes Engine e o balanceamento de carga. Assista também os vídeos rápidos que explicam os conceitos principais de cada laboratório.

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Conquiste o selo de habilidade introdutório Preparar dados para APIs de ML no Google Cloud para demonstrar que você é capaz de: limpar dados com o Dataprep by Trifacta, executar pipelines de dados no Dataflow, criar clusters e executar jobs do Apache Spark no Dataproc e chamar APIs de ML, incluindo as APIs Cloud Natural Language, Google Cloud Speech-to-Text e Video Intelligence. Os selos de habilidade são digitais e exclusivos. Eles são emitidos pelo Google Cloud como forma de reconhecer sua proficiência com os produtos e serviços do Google Cloud e testam sua habilidade de aplicar esse conhecimento em um ambiente prático e interativo. Conclua este curso com selo de habilidade e o laboratório com desafio da avaliação final para receber um selo digital que pode ser compartilhado nas suas redes sociais e currículo.

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Este curso apresenta os produtos e serviços de Big Data e machine learning do Google Cloud que auxiliam no ciclo de vida de dados para IA. Ele explica os processos, os desafios e os benefícios de criar um pipeline de Big Data e modelos de machine learning com a Vertex AI no Google Cloud.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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