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Wei-Ting Ho

회원 가입일: 2021

다이아몬드 리그

53333포인트
Analyze patterns in conversational data with Conversational Insights Earned 8월 6, 2025 EDT
Conversational Insights Earned 8월 6, 2025 EDT
Build Production-Ready Conversational Agents Earned 8월 6, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents Earned 8월 6, 2025 EDT
Improve customer and agent satisfaction with Agent Assist Earned 8월 5, 2025 EDT
Agent Summarization (Custom) Earned 8월 5, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned 8월 5, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities Earned 8월 5, 2025 EDT
Advanced Performance Measurement Earned 6월 23, 2025 EDT
Performance Measurement Earned 6월 23, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration Earned 6월 19, 2025 EDT
Conversational AI Voice and Chat Integrations Earned 6월 19, 2025 EDT
Extend Conversational Agents Functionality with Webhooks and Tools Earned 6월 18, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned 6월 17, 2025 EDT
Virtual FAQ with data store agents Earned 6월 17, 2025 EDT
Incorporate Generative Features into Conversational Agent flows Earned 6월 16, 2025 EDT
Stateful Flows Earned 6월 16, 2025 EDT
Generative Playbooks Earned 6월 13, 2025 EDT
DFCX Virtual Agent Delivery Framework Earned 3월 24, 2025 EDT
Text Prompt Engineering Techniques Earned 3월 16, 2025 EDT
Deploy Google Agentspace Earned 3월 11, 2025 EDT
Agentspace로 더 신속하게 지식 교환하기 Earned 3월 11, 2025 EDT
Build generative virtual agents with API integrations Earned 1월 19, 2025 EST
Build deterministic Virtual Agent enhanced with data stores Earned 1월 19, 2025 EST
Google Cloud 기초: 핵심 인프라 Earned 1월 8, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned 11월 18, 2024 EST
Intro to Conversational AI and Conversational AI Engagement Framework Earned 10월 30, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications Earned 4월 23, 2024 EDT
Custom Search with Embeddings in Vertex AI Earned 4월 11, 2024 EDT
이미지 캡셔닝 모델 만들기 Earned 4월 11, 2024 EDT
인코더-디코더 아키텍처 Earned 4월 5, 2024 EDT
Preparing for Your Associate Cloud Engineer Journey Earned 4월 3, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned 3월 29, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned 3월 27, 2024 EDT
벡터 검색 및 임베딩 Earned 3월 24, 2024 EDT
Implementing Generative AI with Vertex AI Earned 3월 23, 2024 EDT
Generative AI for Business Leaders Earned 2월 12, 2024 EST
Introduction to CES and Conversational Agents Earned 2월 9, 2024 EST
이미지 생성 소개 Earned 12월 13, 2023 EST
책임감 있는 AI: Google Cloud를 통한 AI 원칙 적용하기 Earned 12월 13, 2023 EST
Generative AI Fundamentals - 한국어 Earned 12월 12, 2023 EST
책임감 있는 AI 소개 Earned 12월 12, 2023 EST
생성형 AI 소개 Earned 12월 12, 2023 EST
Transformer 모델 및 BERT 모델 Earned 6월 16, 2023 EDT
어텐션 메커니즘 Earned 6월 16, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned 6월 15, 2023 EDT
대규모 언어 모델 소개 Earned 6월 14, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned 9월 20, 2022 EDT
How Google Does Machine Learning - 한국어 Earned 6월 30, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned 4월 4, 2022 EDT
클라우드 엔지니어링 Earned 11월 5, 2021 EDT
GCP Essentials Earned 9월 9, 2021 EDT
Google Cloud에서 ML API용으로 데이터 준비하기 Earned 8월 30, 2021 EDT
Google Cloud Big Data and Machine Learning Fundamentals - 한국어 Earned 8월 20, 2021 EDT
Customer Experiences with Contact Center AI Earned 5월 13, 2021 EDT

Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

자세히 알아보기

In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.

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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…

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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Connect Conversational Agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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직원들이 검색창 하나로 문서 스토리지, 이메일, 채팅, 티켓 시스템, 기타 데이터 소스에서 특정 정보를 찾을 수 있도록 설계된 엔터프라이즈 도구인 Agentspace에는 Google의 전문적인 검색 및 AI 기술이 통합되어 있습니다. 또한 Agentspace 어시스턴트를 사용하면 브레인스토밍 및 조사는 물론 문서 개요를 작성하고 캘린더 일정에 동료를 초대하는 등의 작업에 도움이 되므로 직원들이 지식 관련 작업과 모든 종류의 협업을 빠르게 진행할 수 있습니다.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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Google Cloud 기초: 핵심 인프라 과정은 Google Cloud 사용에 관한 중요한 개념 및 용어를 소개합니다. 이 과정에서는 동영상 및 실무형 실습을 통해 중요한 리소스 및 정책 관리 도구와 함께 Google Cloud의 다양한 컴퓨팅 및 스토리지 서비스를 살펴보고 비교합니다.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.

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This course explores Google Cloud technologies to create and generate embeddings. Embeddings are numerical representations of text, images, video and audio, and play a pivotal role in many tasks that involve the identification of similar items, like Google searches, online shopping recommendations, and personalized music suggestions. Specifically, you’ll use embeddings for tasks like classification, outlier detection, clustering and semantic search. You’ll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) systems and question-answering solutions, on your own proprietary data using Google Cloud’s Vertex AI.

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이 과정에서는 딥 러닝을 사용해 이미지 캡션 모델을 만드는 방법을 알아봅니다. 인코더 및 디코더와 모델 학습 및 평가 방법 등 이미지 캡션 모델의 다양한 구성요소에 대해 알아봅니다. 이 과정을 마치면 자체 이미지 캡션 모델을 만들고 이를 사용해 이미지의 설명을 생성할 수 있게 됩니다.

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이 과정은 기계 번역, 텍스트 요약, 질의 응답과 같은 시퀀스-투-시퀀스(Seq2Seq) 작업에 널리 사용되는 강력한 머신러닝 아키텍처인 인코더-디코더 아키텍처에 대한 개요를 제공합니다. 인코더-디코더 아키텍처의 기본 구성요소와 이러한 모델의 학습 및 서빙 방법에 대해 알아봅니다. 해당하는 실습 둘러보기에서는 TensorFlow에서 시를 짓는 인코더-디코더 아키텍처를 처음부터 간단하게 구현하는 코딩을 해봅니다.

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This course helps you structure your preparation for the Associate Cloud Engineer exam. You will learn about the Google Cloud domains covered by the exam and how to create a study plan to improve your domain knowledge.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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이 과정에서는 AI 기반 검색 기술, 도구, 애플리케이션을 살펴봅니다. 벡터 임베딩을 활용하는 시맨틱 검색, 시맨틱 방식과 키워드 방식을 결합한 하이브리드 검색, 그라운딩된 AI 에이전트로서 AI 할루시네이션을 최소화하는 검색 증강 생성(RAG)에 대해 알아보세요. Vertex AI 벡터 검색을 활용해 지능형 검색 엔진을 빌드하는 실무 경험을 쌓을 수 있습니다.

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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이 과정에서는 최근 이미지 생성 분야에서 가능성을 보여준 머신러닝 모델 제품군인 확산 모델을 소개합니다. 확산 모델은 열역학을 비롯한 물리학에서 착안했습니다. 지난 몇 년 동안 확산 모델은 연구계와 업계 모두에서 주목을 받았습니다. 확산 모델은 Google Cloud의 다양한 최신 이미지 생성 모델과 도구를 뒷받침합니다. 이 과정에서는 확산 모델의 이론과 Vertex AI에서 이 모델을 학습시키고 배포하는 방법을 소개합니다.

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기업에서 인공지능과 머신러닝의 사용이 계속 증가함에 따라 책임감 있는 빌드의 중요성도 커지고 있습니다. 대부분의 기업은 책임감 있는 AI를 실천하기가 말처럼 쉽지 않습니다. 조직에서 책임감 있는 AI를 운영하는 방법에 관심이 있다면 이 과정이 도움이 될 것입니다. 이 과정에서 책임감 있는 AI를 위해 현재 Google Cloud가 기울이고 있는 노력, 권장사항, Google Cloud가 얻은 교훈을 알아보면 책임감 있는 AI 접근 방식을 구축하기 위한 프레임워크를 수립할 수 있을 것입니다.

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Introduction to Generative AI, Introduction to Large Language Models, Introduction to Responsible AI 과정을 완료하고 기술 배지를 획득하세요. 최종 퀴즈를 풀어보고 생성형 AI의 기본 개념을 제대로 이해했는지 확인해 보세요. 기술 배지는 Google Cloud 제품 및 서비스에 대한 지식을 숙지한 사람에게 Google Cloud에서 발급하는 디지털 배지입니다. 프로필을 공개하고 기술 배지를 소셜 미디어 프로필에 추가하여 공유하세요.

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책임감 있는 AI란 무엇이고 이것이 왜 중요하며 Google에서는 어떻게 제품에 책임감 있는 AI를 구현하고 있는지 설명하는 입문용 마이크로 학습 과정입니다. Google의 7가지 AI 원칙도 소개합니다.

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생성형 AI란 무엇이고 어떻게 사용하며 전통적인 머신러닝 방법과는 어떻게 다른지 설명하는 입문용 마이크로 학습 과정입니다. 직접 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

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이 과정은 Transformer 아키텍처와 BERT(Bidirectional Encoder Representations from Transformers) 모델을 소개합니다. 셀프 어텐션 메커니즘 같은 Transformer 아키텍처의 주요 구성요소와 이 아키텍처가 BERT 모델 빌드에 사용되는 방식에 관해 알아봅니다. 또한 텍스트 분류, 질문 답변, 자연어 추론과 같이 BERT를 활용할 수 있는 다양한 작업에 대해서도 알아봅니다. 이 과정은 완료하는 데 대략 45분이 소요됩니다.

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이 과정에서는 신경망이 입력 시퀀스의 특정 부분에 집중할 수 있도록 하는 강력한 기술인 주목 메커니즘을 소개합니다. 주목 메커니즘의 작동 방식과 이 메커니즘을 다양한 머신러닝 작업(기계 번역, 텍스트 요약, 질문 답변 등)의 성능을 개선하는 데 활용하는 방법을 알아봅니다.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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이 과정은 입문용 마이크로 학습 과정으로, 대규모 언어 모델(LLM)이란 무엇이고, LLM을 활용할 수 있는 사용 사례로는 어떤 것이 있으며, 프롬프트 조정을 사용해 LLM 성능을 개선하는 방법은 무엇인지 알아봅니다. 또한 자체 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Google Cloud에서 머신러닝을 구현하기 위한 권장사항에는 어떤 것이 있을까요? Vertex AI란 무엇이고, 이 플랫폼을 사용하여 코드는 한 줄도 작성하지 않고 AutoML 머신러닝 모델을 빠르게 빌드, 학습, 배포하려면 어떻게 해야 할까요? 머신러닝이란 무엇이며 어떤 종류의 문제를 해결할 수 있을까요? Google은 머신러닝을 조금 다른 방식으로 바라봅니다. Google이 머신러닝과 관련하여 중요하게 생각하는 것은 관리형 데이터 세트를 위한 통합 플랫폼과 특징 저장소를 제공하고, 코드를 작성하지 않고도 머신러닝 모델을 빌드, 학습, 배포할 방법을 제공하고, 데이터에 라벨을 지정하고, TensorFlow, scikit-learn, Pytorch, R 등과 같은 프레임워크를 사용하여 Workbench 노트북을 만들 수 있도록 지원하는 것입니다. Google의 Vertex AI 플랫폼에는 커스텀 모델을 학습시키고, 구성요소 파이프라인을 빌드하고, 온라인 및 일괄 예측을 실행하는 기능이 포함되어 있습니다. 후보 사용 사례를 머신러닝으로 구동되도록 변환하는 5단계를 살펴보고, 단계를 건너뛰지 않는 것이 중요한 이유를 알아봅니다. 마지막으로, 머신러닝이 증폭시킬 수 있는 편향과 이를 인식할 방법을 살펴봅니다.

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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

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이 초급 과정에서는 다른 과정과 차별화된 실습을 제공합니다. 이 과정은 IT 전문가에게 Google Cloud 공인 어소시에이트 클라우드 엔지니어 자격증 시험에서 다루는 주제와 서비스에 대한 실무형 실습을 제공하도록 선별되었습니다. IAM, 네트워킹, Kubernetes Engine 배포 등에 대해 다루며 Google Cloud 지식을 테스트해 볼 수 있는 구체적인 실습으로 구성되어 있습니다. 이러한 실습만으로도 기술과 역량을 향상시킬 수 있지만 시험 가이드 및 함께 제공되는 다른 준비용 리소스도 검토해 보시기 바랍니다.

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가장 인기 있는 이 탐구 과정에서 Google Cloud를 처음으로 실습할 수 있습니다. Stackdriver 및 Kubernetes의 고급 개념으로 실습하여 VM 가동, 키 인프라 도구 구성과 같은 기본사항을 익혀 보세요.

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초급 Google Cloud에서 ML API용으로 데이터 준비하기 기술 배지를 완료하여 Dataprep by Trifacta로 데이터 정리, Dataflow에서 데이터 파이프라인 실행, Dataproc에서 클러스터 생성 및 Apache Spark 작업 실행, Cloud Natural Language API, Google Cloud Speech-to-Text API, Video Intelligence API를 포함한 ML API 호출과 관련된 기술 역량을 입증하세요. 기술 배지는 Google Cloud 제품 및 서비스 숙련도에 따라 Google Cloud에서 독점적으로 발급하는 디지털 배지로, 기술 배지 과정을 통해 대화형 실습 환경에서 지식을 적용하는 역량을 테스트할 수 있습니다. 이 기술 배지 과정과 최종 평가 챌린지 실습을 완료하면 네트워크에 공유할 수 있는 기술 배지를 받을 수 있습니다.

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이 과정에서는 데이터-AI 수명 주기를 지원하는 Google Cloud 빅데이터 및 머신러닝 제품과 서비스를 소개합니다. Google Cloud에서 Vertex AI를 사용하여 빅데이터 파이프라인 및 머신러닝 모델을 빌드하는 프로세스, 문제점 및 이점을 살펴봅니다.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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