参加 ログイン

Umesh Gowda Pooja

メンバー加入日: 2021

ゴールドリーグ

50510 ポイント
Build and Deploy a Generative AI solution using a RAG framework Earned 3月 21, 2025 EDT
Configure and Maintain CCAIP as an Admin Earned 2月 28, 2025 EST
Manage Functions and Reporting with CCAIP Earned 2月 28, 2025 EST
Handle Consumer Interactions with CCAIP Earned 2月 27, 2025 EST
Text Prompt Engineering Techniques Earned 2月 21, 2025 EST
Deploy Google Agentspace Earned 2月 18, 2025 EST
Agentspace で知識の共有を加速させる Earned 2月 17, 2025 EST
Incorporate Generative Features into Conversational Agent flows Earned 12月 18, 2024 EST
Build generative virtual agents with API integrations Earned 12月 16, 2024 EST
Advanced Performance Measurement Earned 12月 13, 2024 EST
Generative Playbooks Earned 12月 13, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned 12月 12, 2024 EST
Advanced Webhook Concepts Earned 12月 10, 2024 EST
Building Complex Self-Service Experiences in Conversational Agents Earned 12月 9, 2024 EST
Conversational AI Voice and Chat Integrations Earned 12月 9, 2024 EST
Conversational Insights Earned 10月 27, 2024 EDT
Introduction to Agent Assist and its GenAI Capabilities Earned 10月 27, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned 10月 27, 2024 EDT
Agent Summarization (Custom) Earned 10月 26, 2024 EDT
Build deterministic Virtual Agent enhanced with data stores Earned 10月 13, 2024 EDT
Stateful Flows Earned 10月 13, 2024 EDT
Virtual FAQ with data store agents Earned 10月 13, 2024 EDT
Conversational Agents Quality Assurance and Deployment Lifecycle Earned 10月 13, 2024 EDT
Performance Measurement Earned 10月 12, 2024 EDT
Webhook fundamentals Earned 10月 12, 2024 EDT
Conversation Design Fundamentals Earned 10月 12, 2024 EDT
DFCX Virtual Agent Delivery Framework Earned 10月 12, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned 10月 12, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned 10月 12, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned 1月 15, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned 1月 13, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned 1月 13, 2024 EST
Implementing Generative AI with Vertex AI Earned 9月 25, 2023 EDT
責任ある AI: Google Cloud における AI に関する原則の適用 Earned 9月 24, 2023 EDT
Generative AI Fundamentals - 日本語版 Earned 9月 21, 2023 EDT
責任ある AI の概要 Earned 9月 21, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned 7月 11, 2023 EDT
Encoder-Decoder アーキテクチャ Earned 6月 19, 2023 EDT
画像キャプション モデルの作成 Earned 6月 19, 2023 EDT
Transformer モデルと BERT モデル Earned 6月 19, 2023 EDT
生成 AI の概要 Earned 6月 19, 2023 EDT
画像生成の概要 Earned 6月 16, 2023 EDT
アテンション機構 Earned 6月 15, 2023 EDT
大規模言語モデルの概要 Earned 6月 15, 2023 EDT
Contact Center as a Service Implementation Earned 4月 2, 2023 EDT
クラウド エンジニアリング Earned 5月 28, 2022 EDT
Associate Cloud Engineer の取得に向けた準備 Earned 5月 10, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned 4月 12, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned 4月 12, 2022 EDT
重要な Google Cloud インフラストラクチャ: コアサービス Earned 3月 25, 2022 EDT
柔軟性のある Google Cloud インフラストラクチャ: スケーリングと自動化 Earned 3月 24, 2022 EDT
Google Cloud Essentials Earned 3月 17, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned 3月 10, 2022 EST
重要な Google Cloud インフラストラクチャ: 基礎 Earned 1月 17, 2022 EST
Google Cloud の基礎: コア インフラストラクチャ Earned 12月 29, 2021 EST
Customer Experiences with Contact Center AI Earned 8月 3, 2021 EDT

Demonstrate your ability to implement updated prompt engineering techniques and utilize several of Gemini's key capacilities including multimodal understanding and function calling. Then integrate generative AI into a RAG application deployed to Cloud Run. This course contains labs that are to be used as a test environment. They are deployed to test your understanding as a learner with a limited scope. These technologies can be used with fewer limitations in a real world environment.

詳細

Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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Google が持つ検索と AI の専門知識を Agentspace と融合させましょう。Agentspace は、従業員が単一の検索バーでドキュメント ストレージ、メール、チャット、チケット発行システム、その他のデータソースから特定の情報を検索できるよう設計された企業向けのツールです。また、Agentspace アシスタントは、ブレインストーミング、調査、ドキュメントの概要作成、カレンダーの予定への同僚の招待といったアクションの実行を支援し、あらゆる種類の知識労働や共同作業を加速させます。

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.

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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

詳細

Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

詳細

In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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企業における AI と ML の利用が拡大し続けるなか、責任を持ってそれを構築することの重要性も増しています。多くの企業にとっての課題は、責任ある AI と口で言うのは簡単でも、それを実践するのは難しいということです。このコースは、責任ある AI を組織で運用化する方法を学びたい方に最適です。 このコースでは、Google Cloud が責任ある AI を現在どのように運用化しているかを、ベスト プラクティスや教訓と併せて学び、責任ある AI に対する独自のアプローチを構築するためのフレームワークとして活用できるようにします。

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「Introduction to Generative AI」、「Introduction to Large Language Models」、「Introduction to Responsible AI」の各コースを修了すると、スキルバッジを獲得できます。最終テストに合格することで、ジェネレーティブ AI の基礎概念を理解していることが証明されます。 スキルバッジは、Google Cloud のプロダクトとサービスに関する知識を認定するために Google Cloud が発行するデジタルバッジです。スキルバッジは、ソーシャル メディアの公開プロフィールを作成してそこに追加することで一般向けに共有できます。

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この入門レベルのマイクロラーニング コースでは、責任ある AI の概要と重要性、および Google が責任ある AI を自社プロダクトにどのように実装しているのかについて説明します。また、Google の AI に関する 7 つの原則についても説明します。

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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このコースでは、機械翻訳、テキスト要約、質問応答などのシーケンス ツー シーケンス タスクに対応する、強力かつ広く使用されている ML アーキテクチャである Encoder-Decoder アーキテクチャの概要を説明します。Encoder-Decoder アーキテクチャの主要なコンポーネントと、これらのモデルをトレーニングして提供する方法について学習します。対応するラボのチュートリアルでは、詩を生成するための Encoder-Decoder アーキテクチャの簡単な実装を、TensorFlow で最初からコーディングします。

詳細

このコースでは、ディープ ラーニングを使用して画像キャプション生成モデルを作成する方法について学習します。エンコーダやデコーダなどの画像キャプション生成モデルのさまざまなコンポーネントと、モデルをトレーニングして評価する方法を学びます。このコースを修了すると、独自の画像キャプション生成モデルを作成し、それを使用して画像のキャプションを生成できるようになります。

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このコースでは、Transformer アーキテクチャと Bidirectional Encoder Representations from Transformers（BERT）モデルの概要について説明します。セルフアテンション機構をはじめとする Transformer アーキテクチャの主要コンポーネントと、それが BERT モデルの構築にどのように使用されているのかについて学習します。さらに、テキスト分類、質問応答、自然言語推論など、BERT を適用可能なその他のタスクについても学習します。このコースの推定所要時間は約 45 分です。

詳細

この入門レベルのマイクロラーニング コースでは、生成 AI の概要、利用方法、従来の機械学習の手法との違いについて説明します。独自の生成 AI アプリを作成する際に利用できる Google ツールも紹介します。

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このコースでは拡散モデルについて説明します。拡散モデルは ML モデル ファミリーの一つで、最近、画像生成分野での有望性が示されました。拡散モデルは物理学、特に熱力学からインスピレーションを得ています。ここ数年、拡散モデルは研究と産業界の両方で広まりました。拡散モデルは、Google Cloud の最先端の画像生成モデルやツールの多くを支える技術です。このコースでは、拡散モデルの背景にある理論と、モデルを Vertex AI でトレーニングしてデプロイする方法について説明します。

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このコースでは、アテンション機構について学習します。アテンション機構とは、ニューラル ネットワークに入力配列の重要な部分を認識させるための高度な技術です。アテンションの仕組みと、アテンションを活用して機械翻訳、テキスト要約、質問応答といったさまざまな ML タスクのパフォーマンスを改善する方法を説明します。

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このコースは、大規模言語モデル（LLM）とは何か、どのようなユースケースで活用できるのか、プロンプトのチューニングで LLM のパフォーマンスを高めるにはどうすればよいかについて学習する、入門レベルのマイクロ ラーニング コースです。独自の生成 AI アプリを開発する際に利用できる Google ツールも紹介します。

詳細

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

詳細

この入門コースは、他のコースとは異なるものです。 これらのラボは、Google Cloud Certified Associate Cloud Engineer 認定資格試験に出題されるトピックやサービスについて、IT プロフェッショナルがハンズオンで演習するために作成されました。IAM からネットワーキング、 Kubernetes Engine のデプロイまでを 網羅する個別のラボで構成されており、Goodle Cloud の知識が試されます。これらのラボによる演習で 知識やスキルや能力を向上させることは可能ですが、 試験ガイドやその他の対策資料も参照することをおすすめします。

詳細

このコースでは、Associate Cloud Engineer 認定試験の合格を目指す方が受験の準備を進めることができます。試験範囲に含まれる Google Cloud ドメインの概要と、ドメインに関する知識を高めるための学習計画の作成方法について学習します。

詳細

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

詳細

Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

詳細

このオンデマンド速習コースでは、Google Cloud で提供される包括的かつ柔軟なインフラストラクチャとプラットフォームのサービスについて、Compute Engine を中心に紹介します。受講者は、動画講義、デモ、ハンズオンラボを通してソリューションの各要素について学習し、演習を行います。これらの要素には、ネットワーク、システム、アプリケーション サービスなどのインフラストラクチャ コンポーネントが含まれます。また、実践的なソリューションの実装も取り上げ、顧客指定の暗号鍵、セキュリティとアクセス管理、割り当てと課金、リソース モニタリングなどについても学習します。

詳細

このオンデマンド速習コースでは、Google Cloud が提供する包括的で柔軟なインフラストラクチャとプラットフォーム サービスについて紹介します。動画講義、デモ、ハンズオンラボを通してさまざまなソリューションの要素について学び、実際にデプロイしてみます。これにはセキュリティを維持しながらネットワークを相互接続する方法や、ロード バランシング、自動スケーリング、インフラストラクチャの自動化、マネージド サービスも含まれます。

詳細

この入門レベルのクエストでは、Google Cloud の基本的なツールやサービスに関する実践演習を行います。「Google Cloud Essentials」は Qwiklabs で特に人気のあるクエストですが、それはクラウドの予備知識がほとんどなくても、あらゆる Google Cloud プロジェクトに応用できる実際的な経験を積めるからです。 「Google Cloud Essentials」では、Cloud Shell コマンドの記述、初めての仮想マシンのデプロイ、Kubernetes Engine 上でのアプリケーション実行と負荷分散など、Google Cloud の主な機能を紹介します。主なコンセプトは 1 分間のビデオで説明されています。

詳細

Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

詳細

このオンデマンド速習コースでは、Google Cloud で提供される包括的かつ柔軟なインフラストラクチャとプラットフォームのサービスについて、Compute Engine を中心に紹介します。受講者は、動画講義、デモ、ハンズオンラボを通してさまざまなソリューションの各要素について学習し、実際のデプロイを演習します。これらの要素には、ネットワークや仮想マシン、アプリケーション サービスなどのインフラストラクチャ コンポーネントが含まれます。コンソールと Cloud Shell を使用して Google Cloud を運用する方法についても学習します。また、クラウド アーキテクトの役割、インフラストラクチャ設計の方法、Virtual Private Cloud（VPC）を使用した仮想ネットワークの構成、プロジェクト、ネットワーク、サブネットワーク、IP アドレス、ルート、ファイアウォール ルールについても学習します。

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Google Cloud の基礎: コア インストラクチャ では、Google Cloud に関する重要なコンセプトと用語について説明します。このコースでは動画とハンズオンラボを通じて学習を進めていきます。Google Cloud の多数のコンピューティング サービスとストレージ サービス、そしてリソースとポリシーを管理するための重要なツールについて比較しながら説明します。

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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