How Google Does Machine Learning
Earned Jun 29, 2023 EDT
Introduction to Vertex AI Studio
Earned Jun 23, 2023 EDT
Create Image Captioning Models
Earned Jun 22, 2023 EDT
Transformer Models and BERT Model
Earned Jun 21, 2023 EDT
Attention Mechanism
Earned Jun 21, 2023 EDT
Encoder-Decoder Architecture
Earned Jun 20, 2023 EDT
Introduction to Image Generation
Earned Jun 20, 2023 EDT
Generative AI Fundamentals
Earned Jun 19, 2023 EDT
Introduction to Responsible AI
Earned Jun 19, 2023 EDT
Introduction to Large Language Models
Earned Jun 19, 2023 EDT
Introduction to Generative AI
Earned Jun 19, 2023 EDT
Google Cloud Big Data and Machine Learning Fundamentals
Earned Jun 13, 2023 EDT
Complete the Extend Gemini Enterprise Assistant Capabilities skill badge to demonstrate your ability to extend Gemini Enterprise assistant's capabilities with actions, grounding with Google Search, and a conversational agent.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Create media search and media recommendations applications with AI Applications skill badge to demonstrate your ability to create, configure, and access media search and recommendations applications using AI Applications.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Do you want to keep your users engaged by suggesting content they'll love?
This course equips you with the skills to build a cutting-edge recommendations app using your own data with no prior machine learning knowledge. You learn to leverage AI Applications to build recommendation applications so that audiences can discover more personalized content, like what to watch or read next, with Google-quality results customized using optimization objectives.
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NotebookLM is an AI-powered collaborator that helps you do your best thinking. After uploading your documents, NotebookLM becomes an instant expert in those sources so you can read, take notes, and collaborate with it to refine and organize your ideas.
NotebookLM Pro gives you everything already included with NotebookLM, as well as higher utilization limits, access to premium features, and additional sharing options and analytics.
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Complete the Configure AI Applications to optimize search results skill badge to demonstrate your proficiency in configuring search results from AI Applications. You will be tasked with implementing search serving controls to boost and bury results, filter entries from search results and display metadata in your search interface.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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If you've worked with data, you know that some data is more reliable than other data.
In this course, you'll learn a variety of techniques to present the most reliable or useful results to your users. Create serving controls to boost or bury search results. Rank search results to ensure that each query is answered by the most relevant data. If needed, tune your search engine. Learn to measure search results to ensure your search applications deliver the best possible results to each user.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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Complete the Create and maintain Vertex AI Search data stores skill badge to demonstrate your proficiency in building various types of data stores used in Vertex AI Search applications.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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AI Applications provides built-in analytics for your Vertex AI Search and Gemini Enterprise apps. Learn what metrics are tracked and how to view them in this course.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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Initial deployment of Vertex AI Search and Gemini Enterprise apps takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience.
In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Gemini Enterprise apps.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Gemini Enterprise apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.
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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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Connect Conversational Agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
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Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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This course explores advanced technical considerations to optimize Webhook connectivity for comprehensive, end-to-end, Conversational Agent self-service experiences. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow.
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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents capable of identifying the user intent and routing it to the right self service flow. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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Complete the introductory Build a Data Mesh with Dataplex skill badge to demonstrate skills in the following: building a data mesh with Dataplex to facilitate data security, governance, and discovery on Google Cloud. You practice and test your skills in tagging assets, assigning IAM roles, and assessing data quality in Dataplex.
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This course demonstrates how to use AI/ML models for generative AI tasks in BigQuery. Through a practical use case involving customer relationship management, you learn the workflow of solving a business problem with Gemini models. To facilitate comprehension, the course also provides step-by-step guidance through coding solutions using both SQL queries and Python notebooks.
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This course explores Gemini in BigQuery, a suite of AI-driven features to assist data-to-AI workflow. These features include data exploration and preparation, code generation and troubleshooting, and workflow discovery and visualization. Through conceptual explanations, a practical use case, and hands-on labs, the course empowers data practitioners to boost their productivity and expedite the development pipeline.
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Complete the intermediate Engineer Data for Predictive Modeling with BigQuery ML skill badge to demonstrate skills in the following: building data transformation pipelines to BigQuery using Dataprep by Trifacta; using Cloud Storage, Dataflow, and BigQuery to build extract, transform, and load (ETL) workflows; and building machine learning models using BigQuery ML.
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Complete the intermediate Build a Data Warehouse with BigQuery skill badge course to demonstrate skills in the following: joining data to create new tables, troubleshooting joins, appending data with unions, creating date-partitioned tables, and working with JSON, arrays, and structs in BigQuery.
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Complete the introductory Prepare Data for ML APIs on Google Cloud skill badge to demonstrate skills in the following: cleaning data with Dataprep by Trifacta, running data pipelines in Dataflow, creating clusters and running Apache Spark jobs in Dataproc, and calling ML APIs including the Cloud Natural Language API, Google Cloud Speech-to-Text API, and Video Intelligence API.
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Complete the introductory Implementing Cloud Load Balancing for Compute Engine skill badge to demonstrate skills in the following: creating and deploying virtual machines in Compute Engine and configuring network and application load balancers.
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Unite Google’s expertise in search and AI with Gemini Enterprise, a powerful tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Gemini Enterprise assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds.
(Please note Gemini Enterprise was previously named Google Agentspace, there may be references to the previous product name in this course.)
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In this second installment of the Dataflow course series, we are going to be diving deeper on developing pipelines using the Beam SDK. We start with a review of Apache Beam concepts. Next, we discuss processing streaming data using windows, watermarks and triggers. We then cover options for sources and sinks in your pipelines, schemas to express your structured data, and how to do stateful transformations using State and Timer APIs. We move onto reviewing best practices that help maximize your pipeline performance. Towards the end of the course, we introduce SQL and Dataframes to represent your business logic in Beam and how to iteratively develop pipelines using Beam notebooks.
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This course is part 1 of a 3-course series on Serverless Data Processing with Dataflow. In this first course, we start with a refresher of what Apache Beam is and its relationship with Dataflow. Next, we talk about the Apache Beam vision and the benefits of the Beam Portability framework. The Beam Portability framework achieves the vision that a developer can use their favorite programming language with their preferred execution backend. We then show you how Dataflow allows you to separate compute and storage while saving money, and how identity, access, and management tools interact with your Dataflow pipelines. Lastly, we look at how to implement the right security model for your use case on Dataflow.
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Incorporating machine learning into data pipelines increases the ability to extract insights from data. This course covers ways machine learning can be included in data pipelines on Google Cloud. For little to no customization, this course covers AutoML. For more tailored machine learning capabilities, this course introduces Notebooks and BigQuery machine learning (BigQuery ML). Also, this course covers how to productionalize machine learning solutions by using Vertex AI.
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In this course you will get hands-on in order to work through real-world challenges faced when building streaming data pipelines. The primary focus is on managing continuous, unbounded data with Google Cloud products.
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In this intermediate course, you will learn to design, build, and optimize robust batch data pipelines on Google Cloud. Moving beyond fundamental data handling, you will explore large-scale data transformations and efficient workflow orchestration, essential for timely business intelligence and critical reporting.
Get hands-on practice using Dataflow for Apache Beam and Serverless for Apache Spark (Dataproc Serverless) for implementation, and tackle crucial considerations for data quality, monitoring, and alerting to ensure pipeline reliability and operational excellence. A basic knowledge of data warehousing, ETL/ELT, SQL, Python, and Google Cloud concepts is recommended.
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While the traditional approaches of using data lakes and data warehouses can be effective, they have shortcomings, particularly in large enterprise environments. This course introduces the concept of a data lakehouse and the Google Cloud products used to create one. A lakehouse architecture uses open-standard data sources and combines the best features of data lakes and data warehouses, which addresses many of their shortcomings.
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In this course, you learn about data engineering on Google Cloud, the roles and responsibilities of data engineers, and how those map to offerings provided by Google Cloud. You also learn about ways to address data engineering challenges.
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This course helps learners create a study plan for the PDE (Professional Data Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.
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The course begins with a discussion about data: how to improve data quality and perform exploratory data analysis. We describe Vertex AI AutoML and how to build, train, and deploy an ML model without writing a single line of code. You will understand the benefits of Big Query ML. We then discuss how to optimize a machine learning (ML) model and how generalization and sampling can help assess the quality of ML models for custom training.
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This course introduces the AI and machine learning (ML) offerings on Google Cloud that build both predictive and generative AI projects. It explores the technologies, products, and tools available throughout the data-to-AI life cycle, encompassing AI foundations, development, and solutions. It aims to help data scientists, AI developers, and ML engineers enhance their skills and knowledge through engaging learning experiences and practical hands-on exercises.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task.
Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences.
“Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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There's much excitement about cloud technology and digital transformation, but often many unanswered questions.
For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin?
If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.
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This is a introductory course to all solutions in the Contact Centre AI (CCAI) portfolio and the Generative AI features that are poised to transform them. The course also explores the CCAI go to market and engagement model, the business case around CCAI, as well as the use cases and user personas addressed by the solution.
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Explore AI-powered search technologies, tools, and applications in this course. Learn semantic search utilizing vector embeddings, hybrid search combining semantic and keyword approaches, and retrieval-augmented generation (RAG) minimizing AI hallucinations as a grounded AI agent. Gain practical experience with Vertex AI Vector Search to build your intelligent search engine.
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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.
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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.
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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you.
In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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This course explores what ML is and what problems it can solve. The course also discusses best practices for implementing machine learning. You’re introduced to Vertex AI, a unified platform to quickly build, train, and deploy AutoML machine learning models.
The course discusses the five phases of converting a candidate use case to be driven by machine learning, and why it’s important to not skip them. The course ends with recognizing the biases that ML can amplify and how to recognize them.
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This course introduces Vertex AI Studio, a tool to interact with generative AI models, prototype business ideas, and launch them into production. Through an immersive use case, engaging lessons, and a hands-on lab, you’ll explore the prompt-to-product lifecycle and learn how to leverage Vertex AI Studio for Gemini multimodal applications, prompt design, prompt engineering, and model tuning. The aim is to enable you to unlock the potential of gen AI in your projects with Vertex AI Studio.
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This course teaches you how to create an image captioning model by using deep learning. You learn about the different components of an image captioning model, such as the encoder and decoder, and how to train and evaluate your model. By the end of this course, you will be able to create your own image captioning models and use them to generate captions for images
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This course introduces you to the Transformer architecture and the Bidirectional Encoder Representations from Transformers (BERT) model. You learn about the main components of the Transformer architecture, such as the self-attention mechanism, and how it is used to build the BERT model. You also learn about the different tasks that BERT can be used for, such as text classification, question answering, and natural language inference.This course is estimated to take approximately 45 minutes to complete.
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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.
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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.
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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Vertex AI.
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Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.
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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps.
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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.
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This course introduces the Google Cloud big data and machine learning products and services that support the data-to-AI lifecycle. It explores the processes, challenges, and benefits of building a big data pipeline and machine learning models with Vertex AI on Google Cloud.
Extend Gemini Enterprise Assistant Capabilities
Earned Aug 4, 2025 EDT
Create media search and media recommendations applications with AI Applications
Earned Jul 30, 2025 EDT
Recommendations with AI Applications
Earned Jul 29, 2025 EDT
Introduction to NotebookLM
Earned Jul 25, 2025 EDT
Configure AI Applications to optimize search results
Earned Jul 24, 2025 EDT
Improve Vertex AI Search and Gemini Enterprise Search Results
Earned Jul 22, 2025 EDT
Create and maintain Vertex AI Search data stores
Earned Jul 21, 2025 EDT
Vertex AI Search and Gemini Enterprise Analytics
Earned Jul 10, 2025 EDT
Vertex AI Search and Gemini Enterprise UI Configurations
Earned Jul 10, 2025 EDT
Build search and recommendations applications with AI Applications
Earned Jul 9, 2025 EDT
Create Data Stores for Gen AI Applications
Earned Jul 8, 2025 EDT
Introduction to AI Applications
Earned Jul 8, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned Jul 3, 2025 EDT
Introduction to CES and Conversational Agents
Earned Jul 1, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned May 23, 2025 EDT
Extend Conversational Agents Functionality with Webhooks and Tools
Earned May 23, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned May 20, 2025 EDT
Build Production-Ready Conversational Agents
Earned May 20, 2025 EDT
Performance Measurement
Earned May 19, 2025 EDT
Analyze patterns in conversational data with Conversational Insights
Earned May 15, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned May 15, 2025 EDT
Webhook fundamentals
Earned May 15, 2025 EDT
Stateful Flows
Earned May 14, 2025 EDT
Conversation Design Fundamentals
Earned May 13, 2025 EDT
DFCX Virtual Agent Delivery Framework
Earned May 13, 2025 EDT
Advanced Performance Measurement
Earned May 8, 2025 EDT
Incorporate Generative Features into Conversational Agent flows
Earned May 7, 2025 EDT
Advanced Webhook Concepts
Earned May 6, 2025 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned May 6, 2025 EDT
Generative Playbooks
Earned May 2, 2025 EDT
Building Complex Self-Service Experiences in Conversational Agents
Earned May 1, 2025 EDT
Conversational AI Voice and Chat Integrations
Earned Apr 30, 2025 EDT
Build a Data Mesh with Dataplex
Earned Apr 29, 2025 EDT
Work with Gemini Models in BigQuery
Earned Apr 28, 2025 EDT
Boost Productivity with Gemini in BigQuery
Earned Apr 28, 2025 EDT
Engineer Data for Predictive Modeling with BigQuery ML
Earned Apr 23, 2025 EDT
Build a Data Warehouse with BigQuery
Earned Apr 21, 2025 EDT
Prepare Data for ML APIs on Google Cloud
Earned Apr 17, 2025 EDT
Implementing Cloud Load Balancing for Compute Engine
Earned Apr 7, 2025 EDT
Accelerate Knowledge Exchange with Gemini Enterprise
Earned Mar 28, 2025 EDT
Serverless Data Processing with Dataflow: Develop Pipelines
Earned Mar 18, 2025 EDT
Serverless Data Processing with Dataflow: Foundations
Earned Feb 25, 2025 EST
Smart Analytics, Machine Learning, and AI on Google Cloud
Earned Feb 25, 2025 EST
Build Streaming Data Pipelines on Google Cloud
Earned Feb 24, 2025 EST
Build Batch Data Pipelines on Google Cloud
Earned Feb 14, 2025 EST
Build Data Lakes and Data Warehouses on Google Cloud
Earned Feb 7, 2025 EST
Introduction to Data Engineering on Google Cloud
Earned Feb 3, 2025 EST
Preparing for your Professional Data Engineer Journey
Earned Jan 29, 2025 EST
Launching into Machine Learning
Earned Jan 22, 2025 EST
Introduction to AI and Machine Learning on Google Cloud
Earned Jan 13, 2025 EST
Conversational Insights
Earned Jan 2, 2025 EST
Scaling with Google Cloud Operations
Earned Dec 31, 2024 EST
Trust and Security with Google Cloud
Earned Dec 10, 2024 EST
Modernize Infrastructure and Applications with Google Cloud
Earned Dec 10, 2024 EST
Innovating with Google Cloud Artificial Intelligence
Earned Dec 9, 2024 EST
Exploring Data Transformation with Google Cloud
Earned Dec 4, 2024 EST
Digital Transformation with Google Cloud
Earned Dec 4, 2024 EST
Intro to CCAI and CCAI Engagement Framework
Earned Nov 25, 2024 EST
Vector Search and Embeddings
Earned Oct 28, 2024 EDT
Implementing Generative AI with Vertex AI
Earned Oct 17, 2024 EDT
Agent Summarization (Custom)
Earned Sep 18, 2024 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Sep 4, 2024 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned Sep 3, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned Aug 28, 2024 EDT
Virtual FAQ with data store agents
Earned Aug 23, 2024 EDT
Generative AI for Business Leaders
Earned Aug 22, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Aug 20, 2024 EDT
Text Prompt Engineering Techniques
Earned Jan 15, 2024 EST
Responsible AI: Applying AI Principles with Google Cloud
Earned Dec 11, 2023 EST
Generative AI Fundamentals
Earned Nov 10, 2023 EST
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Jul 21, 2023 EDT
CCAI Operations and Implementation
Earned Jul 17, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jul 14, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jul 13, 2023 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Jul 12, 2023 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Jul 11, 2023 EDT
Contact Center AI: Conversational Design Fundamentals
Earned Jul 10, 2023 EDT
How Google Does Machine Learning
Earned Jun 29, 2023 EDT
Introduction to Vertex AI Studio
Earned Jun 23, 2023 EDT
Create Image Captioning Models
Earned Jun 22, 2023 EDT
Transformer Models and BERT Model
Earned Jun 21, 2023 EDT
Attention Mechanism
Earned Jun 21, 2023 EDT
Encoder-Decoder Architecture
Earned Jun 20, 2023 EDT
Introduction to Image Generation
Earned Jun 20, 2023 EDT
Generative AI Fundamentals
Earned Jun 19, 2023 EDT
Introduction to Responsible AI
Earned Jun 19, 2023 EDT
Introduction to Large Language Models
Earned Jun 19, 2023 EDT
Introduction to Generative AI
Earned Jun 19, 2023 EDT
Google Cloud Big Data and Machine Learning Fundamentals
Earned Jun 13, 2023 EDT