Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
詳細
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
詳細
Get hands-on practice with Google Cloud! You will compete with your peers to see who can finish this game with the most points. Speed and accuracy will be used to calculate your scores — earn points by completing the labs accurately and bonus points for speed! Be sure to click “End” where you’re done with each lab to be rewarded your points.
詳細
Get hands-on practice with Google Cloud! You will compete with your peers to see who can finish this game with the most points. Speed and accuracy will be used to calculate your scores — earn points by completing the labs accurately and bonus points for speed! Be sure to click “End” where you’re done with each lab to be rewarded your points.
詳細
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
詳細
Get hands-on practice with Google Cloud! You will compete with your peers to see who can finish this game with the most points. Earn points by completing the labs accurately and receive bonus points for speed! Be sure to click “End” where you’re done with each lab to be rewarded your points.
詳細
Get hands-on practice with Google Cloud! You will compete with your peers to see who can finish this game with the most points. Speed and accuracy will be used to calculate your scores — earn points by completing the labs accurately and bonus points for speed! Be sure to click “End” where you’re done with each lab to be rewarded your points.
Welcome Gamers, Here's a fun opportunity for you to get yourself familiarized with Isitio. Earn the most points by completing the steps in the lab....and get bonus points for speed! Be sure to click "End" when you're done with each lab to get the maximum points. Challenge yourself to complete each task as quickly and accurately as possible to score points and earn badges!
クラウド エンジニアリング
Earned 9月 26, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned 9月 18, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned 8月 25, 2022 EDT
Cloud Hero IAM & Security Skills
Earned 8月 24, 2021 EDT
Cloud Hero Kubernetes Skills
Earned 8月 18, 2021 EDT
Customer Experiences with Contact Center AI
Earned 8月 8, 2021 EDT
Cloud Hero Monitoring Skills
Earned 8月 8, 2021 EDT
Cloud Hero Data Skills
Earned 8月 4, 2021 EDT
Google Cloud Essentials
Earned 6月 8, 2021 EDT
Application Development II
Earned 3月 6, 2021 EST