Customer Engagement Suite with Google AI Architecture
Earned Sep 29, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Sep 29, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications
Earned Feb 13, 2024 EST
Text Prompt Engineering Techniques
Earned Feb 12, 2024 EST
Introdução ao Vertex AI Studio
Earned Feb 12, 2024 EST
Mecanismo de atenção
Earned Feb 12, 2024 EST
Generative AI Explorer : Vertex AI
Earned Feb 12, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned Feb 7, 2024 EST
Building Gen AI Apps with Vertex AI: Prompting and Tuning
Earned Jan 25, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX
Earned Jan 23, 2024 EST
Implementing Generative AI with Vertex AI
Earned Dec 12, 2023 EST
Generative AI Fundamentals
Earned Dec 11, 2023 EST
Generative AI for Business Leaders
Earned Dec 11, 2023 EST
IA responsável: como aplicar os princípios de IA com o Google Cloud
Earned Nov 27, 2023 EST
Generative AI Fundamentals - Português Brasileiro
Earned Nov 27, 2023 EST
Introdução à IA responsável
Earned Nov 27, 2023 EST
Contact Center AI: Conversational Design Fundamentals
Earned Jun 14, 2023 EDT
Arquitetura de codificador-decodificador
Earned Jun 14, 2023 EDT
Como criar modelos de legenda para imagens
Earned Jun 14, 2023 EDT
Introdução à geração de imagens
Earned Jun 14, 2023 EDT
Modelos de transformador e modelo de BERT
Earned Jun 14, 2023 EDT
Introdução aos modelos de linguagem grandes
Earned Jun 4, 2023 EDT
Introdução à IA generativa
Earned Jun 4, 2023 EDT
Preparação para a jornada de certificação do Associate Cloud Engineer
Earned Jul 22, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Jul 14, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Jul 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jul 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jul 12, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Jul 11, 2022 EDT
Engenharia de nuvem
Earned Nov 22, 2021 EST
Google Cloud Essentials
Earned Nov 10, 2021 EST
Customer Experiences with Contact Center AI
Earned Jul 19, 2021 EDT
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.
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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
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Neste curso, vamos conhecer o Vertex AI Studio, uma ferramenta para interagir com modelos de IA generativa, prototipar ideias comerciais e colocá-las em produção. Com a ajuda de um caso de uso imersivo, lições interessantes e um laboratório, você vai conhecer o ciclo de vida do comando à produção, além de usar o Vertex AI Studio para aplicativos multimodais do Gemini, design e engenharia de comandos e ajuste de modelos. O objetivo é permitir que você descubra todo o potencial da IA generativa nos seus projetos com o Vertex AI Studio.
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Este curso é uma introdução ao mecanismo de atenção, uma técnica avançada que permite que as redes neurais se concentrem em partes específicas de uma sequência de entrada. Você vai entender como a atenção funciona e como ela pode ser usada para melhorar o desempenho de várias tarefas de machine learning (como tradução automática, resumo de texto e resposta a perguntas).
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This content is deprecated. Please see the latest version of the course, here.
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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.
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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.
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Quanto maior é o uso da inteligência artificial empresarial e do machine learning, mais importante é desenvolvê-los de maneira responsável. Para muitos, falar sobre a IA responsável pode ser mais fácil, mas colocá-la em prática é um desafio. Se você tem interesse em aprender a operacionalizar a IA responsável na sua organização, este curso é para você.
Nele, você vai aprender como o Google Cloud faz isso hoje, além de analisar práticas recomendadas e lições aprendidas, a fim de criar uma base para elaborar sua própria abordagem de IA responsável.
Saiba mais
Receba um selo de habilidade ao concluir os cursos "Introduction to Generative AI", "Introduction to Large Language Models" e "Introduction to Responsible AI". Consiga a aprovação nos testes finais dos cursos para demonstrar seu conhecimento sobre os conceitos básicos da IA generativa.
Os selos de habilidades são digitais. Eles são emitidos pelo Google Cloud como forma de reconhecer sua capacidade de trabalhar com os produtos e serviços do Cloud. Torne seu perfil público e adicione os selos de habilidades às suas mídias sociais para mostrar seus conhecimentos.
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Este é um curso de microaprendizagem introdutório que busca explicar a IA responsável: o que é, qual é a importância dela e como ela é aplicada nos produtos do Google. Ele também contém os 7 princípios de IA do Google.
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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
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Este curso apresenta um resumo da arquitetura de codificador-decodificador, que é uma arquitetura de machine learning avançada e frequentemente usada para tarefas sequência para sequência (como tradução automática, resumo de textos e respostas a perguntas). Você vai conhecer os principais componentes da arquitetura de codificador-decodificador e aprender a treinar e disponibilizar esses modelos. No tutorial do laboratório relacionado, você vai codificar uma implementação simples da arquitetura de codificador-decodificador para geração de poesia desde a etapa inicial no TensorFlow.
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Neste curso, ensinamos a criar um modelo de legenda para imagens usando aprendizado profundo. Você vai aprender sobre os diferentes componentes de um modelo de legenda para imagens, como o codificador e decodificador, e de que forma treinar e avaliar seu modelo. Ao final deste curso, você será capaz de criar e usar seus próprios modelos de legenda para imagens.
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Neste curso, apresentamos os modelos de difusão, uma família de modelos de machine learning promissora no campo da geração de imagens. Os modelos de difusão são baseados na física, mais especificamente na termodinâmica. Nos últimos anos, eles se popularizaram no setor e nas pesquisas. Esses modelos servem de base para ferramentas e modelos avançados de geração de imagem no Google Cloud. Este curso é uma introdução à teoria dos modelos de difusão e como eles devem ser treinados e implantados na Vertex AI.
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Este curso é uma introdução à arquitetura de transformador e ao modelo de Bidirectional Encoder Representations from Transformers (BERT, na sigla em inglês). Você vai aprender sobre os principais componentes da arquitetura de transformador, como o mecanismo de autoatenção, e como eles são usados para construir o modelo de BERT. Também vai conhecer as diferentes tarefas onde é possível usar o BERT, como classificação de texto, respostas a perguntas e inferência de linguagem natural. O curso leva aproximadamente 45 minutos.
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Este é um curso de microlearning de nível introdutório que explica o que são modelos de linguagem grandes (LLM), os casos de uso em que podem ser aplicados e como é possível fazer o ajuste de comandos para aprimorar o desempenho dos LLMs. O curso também aborda as ferramentas do Google que ajudam a desenvolver seus próprios apps de IA generativa.
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Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.
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Este curso ajuda você a se preparar para o exame Associate Cloud Engineer. Você vai aprender sobre os domínios do Google Cloud abordados no exame e como criar um plano de estudos para melhorar seu conhecimento sobre o assunto.
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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
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Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
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Este curso introdutório conta com recursos exclusivos entre as outras ofertas de cursos. Os laboratórios foram criados para oferecer um treinamento prático aos profissionais de TI nos tópicos e serviços que aparecem na Certificação em Google Cloud Associate Cloud Engineer. Do IAM à rede, até a implantação do Kubernetes Engine, este curso é composto por laboratórios específicos que vão testar seus conhecimentos sobre o Google Cloud. Embora a prática com esses laboratórios ajude a desenvolver suas habilidades e conhecimento, recomendamos que você também estude pelo guia do exame e por outros recursos de preparação disponíveis.
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Nesta Quest de nível introdutório, você terá acesso a treinamentos práticos com os principais serviços e ferramentas do Google Cloud Platform. A Quest "GCP Essentials" é a primeira recomendação para quem está aprendendo a usar o Google Cloud. Com ela, quem tem pouco ou nenhum conhecimento sobre nuvem ganha experiência prática para aplicar no primeiro projeto do GCP. Esta Quest proporciona um contato inicial com os recursos fundamentais da plataforma, como o registro de comandos do Cloud Shell, a implementação da sua primeira máquina virtual, a execução de aplicativos no Kubernetes Engine e o balanceamento de carga. Assista também os vídeos rápidos que explicam os conceitos principais de cada laboratório.
Saiba mais
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Conversational AI Voice and Chat Integrations
Earned Mar 24, 2025 EDT
Agent Summarization (Custom)
Earned Dec 4, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Dec 4, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned Nov 24, 2024 EST
Conversational Insights
Earned Nov 24, 2024 EST
Build deterministic Virtual Agent enhanced with data stores
Earned Nov 23, 2024 EST
Virtual FAQ with data store agents
Earned Nov 23, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned Nov 23, 2024 EST
Basic Performance Measurement
Earned Nov 23, 2024 EST
Webhook fundamentals
Earned Nov 23, 2024 EST
Stateful Flows
Earned Nov 23, 2024 EST
Conversation Design Fundamentals
Earned Nov 20, 2024 EST
DFCX Virtual Agent Delivery Framework
Earned Sep 29, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned Sep 29, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned Sep 29, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications
Earned Feb 13, 2024 EST
Text Prompt Engineering Techniques
Earned Feb 12, 2024 EST
Introdução ao Vertex AI Studio
Earned Feb 12, 2024 EST
Mecanismo de atenção
Earned Feb 12, 2024 EST
Generative AI Explorer : Vertex AI
Earned Feb 12, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned Feb 7, 2024 EST
Building Gen AI Apps with Vertex AI: Prompting and Tuning
Earned Jan 25, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX
Earned Jan 23, 2024 EST
Implementing Generative AI with Vertex AI
Earned Dec 12, 2023 EST
Generative AI Fundamentals
Earned Dec 11, 2023 EST
Generative AI for Business Leaders
Earned Dec 11, 2023 EST
IA responsável: como aplicar os princípios de IA com o Google Cloud
Earned Nov 27, 2023 EST
Generative AI Fundamentals - Português Brasileiro
Earned Nov 27, 2023 EST
Introdução à IA responsável
Earned Nov 27, 2023 EST
Contact Center AI: Conversational Design Fundamentals
Earned Jun 14, 2023 EDT
Arquitetura de codificador-decodificador
Earned Jun 14, 2023 EDT
Como criar modelos de legenda para imagens
Earned Jun 14, 2023 EDT
Introdução à geração de imagens
Earned Jun 14, 2023 EDT
Modelos de transformador e modelo de BERT
Earned Jun 14, 2023 EDT
Introdução aos modelos de linguagem grandes
Earned Jun 4, 2023 EDT
Introdução à IA generativa
Earned Jun 4, 2023 EDT
Preparação para a jornada de certificação do Associate Cloud Engineer
Earned Jul 22, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned Jul 14, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned Jul 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned Jul 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned Jul 12, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned Jul 11, 2022 EDT
Engenharia de nuvem
Earned Nov 22, 2021 EST
Google Cloud Essentials
Earned Nov 10, 2021 EST
Customer Experiences with Contact Center AI
Earned Jul 19, 2021 EDT