가입 로그인

Abhishek Hedaoo

회원 가입일: 2021

다이아몬드 리그

41665포인트
Conversational AI Voice and Chat Integrations Earned 3월 24, 2025 EDT
Agent Summarization (Custom) Earned 12월 4, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems Earned 12월 4, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities Earned 11월 24, 2024 EST
Conversational Insights Earned 11월 24, 2024 EST
Build deterministic Virtual Agent enhanced with data stores Earned 11월 23, 2024 EST
Virtual FAQ with data store agents Earned 11월 23, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle Earned 11월 23, 2024 EST
Basic Performance Measurement Earned 11월 23, 2024 EST
Webhook fundamentals Earned 11월 23, 2024 EST
Stateful Flows Earned 11월 23, 2024 EST
Conversation Design Fundamentals Earned 11월 20, 2024 EST
DFCX Virtual Agent Delivery Framework Earned 9월 29, 2024 EDT
Customer Engagement Suite with Google AI Architecture Earned 9월 29, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned 9월 29, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications Earned 2월 13, 2024 EST
Text Prompt Engineering Techniques Earned 2월 12, 2024 EST
Vertex AI Studio 소개 Earned 2월 12, 2024 EST
어텐션 메커니즘 Earned 2월 12, 2024 EST
Generative AI Explorer : Vertex AI Earned 2월 12, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned 2월 7, 2024 EST
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned 1월 25, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned 1월 23, 2024 EST
Implementing Generative AI with Vertex AI Earned 12월 12, 2023 EST
Generative AI Fundamentals Earned 12월 11, 2023 EST
Generative AI for Business Leaders Earned 12월 11, 2023 EST
책임감 있는 AI: Google Cloud를 통한 AI 원칙 적용하기 Earned 11월 27, 2023 EST
Generative AI Fundamentals - 한국어 Earned 11월 27, 2023 EST
책임감 있는 AI 소개 Earned 11월 27, 2023 EST
Contact Center AI: Conversational Design Fundamentals Earned 6월 14, 2023 EDT
인코더-디코더 아키텍처 Earned 6월 14, 2023 EDT
이미지 캡셔닝 모델 만들기 Earned 6월 14, 2023 EDT
이미지 생성 소개 Earned 6월 14, 2023 EDT
Transformer 모델 및 BERT 모델 Earned 6월 14, 2023 EDT
대규모 언어 모델 소개 Earned 6월 4, 2023 EDT
생성형 AI 소개 Earned 6월 4, 2023 EDT
Preparing for Your Associate Cloud Engineer Journey Earned 7월 22, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs Earned 7월 14, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs Earned 7월 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned 7월 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned 7월 12, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned 7월 11, 2022 EDT
클라우드 엔지니어링 Earned 11월 22, 2021 EST
GCP Essentials Earned 11월 10, 2021 EST
Customer Experiences with Contact Center AI Earned 7월 19, 2021 EDT

Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

자세히 알아보기

In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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이 과정에서는 생성형 AI 모델과 상호작용하고 비즈니스 아이디어의 프로토타입을 제작하여 프로덕션으로 출시할 수 있는 도구인 Vertex AI Studio를 소개합니다. 몰입감 있는 사용 사례, 흥미로운 강의, 실무형 실습을 통해 프롬프트부터 프로덕션에 이르는 수명 주기를 살펴보고 Vertex AI Studio를 Gemini 멀티모달 애플리케이션, 프롬프트 설계, 프롬프트 엔지니어링, 모델 조정에 활용하는 방법을 알아봅니다. 이 과정의 목표는 Vertex AI Studio로 프로젝트에서 생성형 AI의 잠재력을 활용하는 것입니다.

자세히 알아보기

이 과정에서는 신경망이 입력 시퀀스의 특정 부분에 집중할 수 있도록 하는 강력한 기술인 주목 메커니즘을 소개합니다. 주목 메커니즘의 작동 방식과 이 메커니즘을 다양한 머신러닝 작업(기계 번역, 텍스트 요약, 질문 답변 등)의 성능을 개선하는 데 활용하는 방법을 알아봅니다.

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This content is deprecated. Please see the latest version of the course, here.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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기업에서 인공지능과 머신러닝의 사용이 계속 증가함에 따라 책임감 있는 빌드의 중요성도 커지고 있습니다. 대부분의 기업은 책임감 있는 AI를 실천하기가 말처럼 쉽지 않습니다. 조직에서 책임감 있는 AI를 운영하는 방법에 관심이 있다면 이 과정이 도움이 될 것입니다. 이 과정에서 책임감 있는 AI를 위해 현재 Google Cloud가 기울이고 있는 노력, 권장사항, Google Cloud가 얻은 교훈을 알아보면 책임감 있는 AI 접근 방식을 구축하기 위한 프레임워크를 수립할 수 있을 것입니다.

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Introduction to Generative AI, Introduction to Large Language Models, Introduction to Responsible AI 과정을 완료하고 기술 배지를 획득하세요. 최종 퀴즈를 풀어보고 생성형 AI의 기본 개념을 제대로 이해했는지 확인해 보세요. 기술 배지는 Google Cloud 제품 및 서비스에 대한 지식을 숙지한 사람에게 Google Cloud에서 발급하는 디지털 배지입니다. 프로필을 공개하고 기술 배지를 소셜 미디어 프로필에 추가하여 공유하세요.

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책임감 있는 AI란 무엇이고 이것이 왜 중요하며 Google에서는 어떻게 제품에 책임감 있는 AI를 구현하고 있는지 설명하는 입문용 마이크로 학습 과정입니다. Google의 7가지 AI 원칙도 소개합니다.

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Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

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이 과정은 기계 번역, 텍스트 요약, 질의 응답과 같은 시퀀스-투-시퀀스(Seq2Seq) 작업에 널리 사용되는 강력한 머신러닝 아키텍처인 인코더-디코더 아키텍처에 대한 개요를 제공합니다. 인코더-디코더 아키텍처의 기본 구성요소와 이러한 모델의 학습 및 서빙 방법에 대해 알아봅니다. 해당하는 실습 둘러보기에서는 TensorFlow에서 시를 짓는 인코더-디코더 아키텍처를 처음부터 간단하게 구현하는 코딩을 해봅니다.

자세히 알아보기

이 과정에서는 딥 러닝을 사용해 이미지 캡션 모델을 만드는 방법을 알아봅니다. 인코더 및 디코더와 모델 학습 및 평가 방법 등 이미지 캡션 모델의 다양한 구성요소에 대해 알아봅니다. 이 과정을 마치면 자체 이미지 캡션 모델을 만들고 이를 사용해 이미지의 설명을 생성할 수 있게 됩니다.

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이 과정에서는 최근 이미지 생성 분야에서 가능성을 보여준 머신러닝 모델 제품군인 확산 모델을 소개합니다. 확산 모델은 열역학을 비롯한 물리학에서 착안했습니다. 지난 몇 년 동안 확산 모델은 연구계와 업계 모두에서 주목을 받았습니다. 확산 모델은 Google Cloud의 다양한 최신 이미지 생성 모델과 도구를 뒷받침합니다. 이 과정에서는 확산 모델의 이론과 Vertex AI에서 이 모델을 학습시키고 배포하는 방법을 소개합니다.

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이 과정은 Transformer 아키텍처와 BERT(Bidirectional Encoder Representations from Transformers) 모델을 소개합니다. 셀프 어텐션 메커니즘 같은 Transformer 아키텍처의 주요 구성요소와 이 아키텍처가 BERT 모델 빌드에 사용되는 방식에 관해 알아봅니다. 또한 텍스트 분류, 질문 답변, 자연어 추론과 같이 BERT를 활용할 수 있는 다양한 작업에 대해서도 알아봅니다. 이 과정은 완료하는 데 대략 45분이 소요됩니다.

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이 과정은 입문용 마이크로 학습 과정으로, 대규모 언어 모델(LLM)이란 무엇이고, LLM을 활용할 수 있는 사용 사례로는 어떤 것이 있으며, 프롬프트 조정을 사용해 LLM 성능을 개선하는 방법은 무엇인지 알아봅니다. 또한 자체 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

자세히 알아보기

생성형 AI란 무엇이고 어떻게 사용하며 전통적인 머신러닝 방법과는 어떻게 다른지 설명하는 입문용 마이크로 학습 과정입니다. 직접 생성형 AI 앱을 개발하는 데 도움이 되는 Google 도구에 대해서도 다룹니다.

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This course helps you structure your preparation for the Associate Cloud Engineer exam. You will learn about the Google Cloud domains covered by the exam and how to create a study plan to improve your domain knowledge.

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.

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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…

자세히 알아보기

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

자세히 알아보기

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

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Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

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이 초급 과정에서는 다른 과정과 차별화된 실습을 제공합니다. 이 과정은 IT 전문가에게 Google Cloud 공인 어소시에이트 클라우드 엔지니어 자격증 시험에서 다루는 주제와 서비스에 대한 실무형 실습을 제공하도록 선별되었습니다. IAM, 네트워킹, Kubernetes Engine 배포 등에 대해 다루며 Google Cloud 지식을 테스트해 볼 수 있는 구체적인 실습으로 구성되어 있습니다. 이러한 실습만으로도 기술과 역량을 향상시킬 수 있지만 시험 가이드 및 함께 제공되는 다른 준비용 리소스도 검토해 보시기 바랍니다.

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