Customer Engagement Suite with Google AI Architecture
Earned sept. 29, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned sept. 29, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications
Earned fév. 13, 2024 EST
Text Prompt Engineering Techniques
Earned fév. 12, 2024 EST
Introduction à Vertex AI Studio
Earned fév. 12, 2024 EST
Mécanisme d'attention
Earned fév. 12, 2024 EST
Generative AI Explorer : Vertex AI
Earned fév. 12, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned fév. 7, 2024 EST
Building Gen AI Apps with Vertex AI: Prompting and Tuning
Earned jan. 25, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX
Earned jan. 23, 2024 EST
Implementing Generative AI with Vertex AI
Earned déc. 12, 2023 EST
Generative AI Fundamentals
Earned déc. 11, 2023 EST
Generative AI for Business Leaders
Earned déc. 11, 2023 EST
IA responsable : appliquer les principes concernant l'IA avec Google Cloud
Earned nov. 27, 2023 EST
Generative AI Fundamentals - Français
Earned nov. 27, 2023 EST
Introduction à l'IA responsable
Earned nov. 27, 2023 EST
Contact Center AI: Conversational Design Fundamentals
Earned juin 14, 2023 EDT
Architecture encodeur/décodeur
Earned juin 14, 2023 EDT
Créer des modèles de création de légendes pour les images
Earned juin 14, 2023 EDT
Introduction à la génération d'images
Earned juin 14, 2023 EDT
Modèles Transformer et modèle BERT
Earned juin 14, 2023 EDT
Présentation des grands modèles de langage
Earned juin 4, 2023 EDT
Présentation de l'IA générative
Earned juin 4, 2023 EDT
Preparing for Your Associate Cloud Engineer Journey
Earned juil. 22, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned juil. 14, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned juil. 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned juil. 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned juil. 12, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned juil. 11, 2022 EDT
Ingénierie cloud
Earned nov. 22, 2021 EST
Google Cloud Essentials
Earned nov. 10, 2021 EST
Customer Experiences with Contact Center AI
Earned juil. 19, 2021 EDT
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
En savoir plus
In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
En savoir plus
In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
En savoir plus
In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
En savoir plus
Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations.
You will use the following technologies and Google Cloud services:
Vertex AI Agent Builder
Dialogflow CX
Gemini
En savoir plus
In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
En savoir plus
This course explores the quality assurance best practices and the tools available in Conversational Agents to ensure production grade quality during Conversational Agent development, as well as the key tenets for the creation of a robust end to end deployment lifecycle. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
En savoir plus
In this course, you will learn the important role that different types of webhooks play in Conversational Agents development, and how to effectively integrate them into your routine configuration of a Conversational Agent. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
En savoir plus
This course explores the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
En savoir plus
This course explores the best practices, methods and tools to programmatically lead CCAI virtual agent delivery. It includes a high level overview of the end to end journey for building and deploying a virtual agent, as well as the core tenets to create a strong delivery culture. Additionally, this course covers the best practices for workflow management, defect tracking, release management and post-release support to ensure optimal virtual agent performance.
En savoir plus
In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
En savoir plus
This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
En savoir plus
In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.
En savoir plus
Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.
En savoir plus
Ce cours présente Vertex AI Studio, un outil permettant d'interagir avec des modèles d'IA générative, de prototyper des idées commerciales et de les envoyer en production. Au moyen d'un cas d'utilisation immersif, de leçons captivantes et d'un atelier pratique, vous allez découvrir le cycle de vie de la requête au produit. Vous apprendrez également à utiliser Vertex AI Studio pour les applications multimodales Gemini, la conception de requêtes, le prompt engineering (ingénierie des requêtes) et le réglage de modèles. L'objectif est de vous permettre d'exploiter tout le potentiel de l'IA générative dans vos projets avec Vertex AI Studio.
En savoir plus
Ce cours présente le mécanisme d'attention, une technique efficace permettant aux réseaux de neurones de se concentrer sur des parties spécifiques d'une séquence d'entrée. Vous découvrirez comment fonctionne l'attention et comment l'utiliser pour améliorer les performances de diverses tâches de machine learning, dont la traduction automatique, la synthèse de texte et les réponses aux questions.
En savoir plus
This content is deprecated. Please see the latest version of the course, here.
En savoir plus
This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.
En savoir plus
(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.
En savoir plus
In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.
En savoir plus
This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.
En savoir plus
Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
En savoir plus
A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.
En savoir plus
Avec l'essor de l'utilisation de l'intelligence artificielle et du machine learning en entreprise, il est de plus en plus important de développer ces technologies de manière responsable. Pour beaucoup, le véritable défi réside dans la mise en pratique de l'IA responsable, qui s'avère bien plus complexe que dans la théorie. Si vous souhaitez découvrir comment opérationnaliser l'IA responsable dans votre organisation, ce cours est fait pour vous.
Dans ce cours, vous allez apprendre comment Google Cloud procède actuellement, en s'appuyant sur des bonnes pratiques et les enseignements tirés, afin de vous fournir un framework pour élaborer votre propre approche d'IA responsable.
En savoir plus
Suivez les cours Introduction to Generative AI, Introduction to Large Language Models et Introduction to Responsible AI, et obtenez un badge de compétence. Votre réussite au quiz final démontrera que vous comprenez les concepts de base relatifs à l'IA générative.
Un badge de compétence est un badge numérique délivré par Google Cloud. Il atteste de votre expertise sur les produits et services Google Cloud. Partagez votre badge de compétence en rendant votre profil public et en l'ajoutant à votre profil sur les réseaux sociaux.
En savoir plus
Ce cours de micro-apprentissage, qui s'adresse aux débutants, explique ce qu'est l'IA responsable, souligne son importance et décrit comment Google l'implémente dans ses produits. Il présente également les sept principes de l'IA de Google.
En savoir plus
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
En savoir plus
Ce cours offre un aperçu de l'architecture encodeur/décodeur, une architecture de machine learning performante souvent utilisée pour les tâches "seq2seq", telles que la traduction automatique, la synthèse de texte et les questions-réponses. Vous découvrirez quels sont les principaux composants de l'architecture encodeur/décodeur, et comment entraîner et exécuter ces modèles. Dans le tutoriel d'atelier correspondant, vous utiliserez TensorFlow pour coder une implémentation simple de cette architecture afin de générer un poème en partant de zéro.
En savoir plus
Dans ce cours, vous allez apprendre à créer un modèle de sous-titrage d'images à l'aide du deep learning. Vous découvrirez les différents composants de ce type de modèle, comme l'encodeur et le décodeur, et comment l'entraîner et l'évaluer. À la fin du cours, vous serez en mesure de créer vos propres modèles de sous-titrage d'images et de les utiliser pour générer des sous-titres pour des images.
En savoir plus
Ce cours présente les modèles de diffusion, une famille de modèles de machine learning qui s'est récemment révélée prometteuse dans le domaine de la génération d'images. Les modèles de diffusion trouvent leur origine dans la physique, et plus précisément dans la thermodynamique. Au cours des dernières années, ils ont gagné en popularité dans la recherche et l'industrie. Ils sont à la base de nombreux modèles et outils Google Cloud avancés de génération d'images. Ce cours vous présente les bases théoriques des modèles de diffusion, et vous explique comment les entraîner et les déployer sur Vertex AI.
En savoir plus
Ce cours présente l'architecture Transformer et le modèle BERT (Bidirectional Encoder Representations from Transformers). Vous découvrirez quels sont les principaux composants de l'architecture Transformer, tels que le mécanisme d'auto-attention, et comment ils sont utilisés pour créer un modèle BERT. Vous verrez également les différentes tâches pour lesquelles le modèle BERT peut être utilisé, comme la classification de texte, les questions-réponses et l'inférence en langage naturel. Ce cours dure environ 45 minutes.
En savoir plus
Ce cours de micro-apprentissage, qui s'adresse aux débutants, explique ce que sont les grands modèles de langage (LLM). Il inclut des cas d'utilisation et décrit comment améliorer les performances des LLM grâce au réglage des requêtes. Il présente aussi les outils Google qui vous aideront à développer votre propre application d'IA générative.
En savoir plus
Ce cours de micro-apprentissage, qui s'adresse aux débutants, explique ce qu'est l'IA générative, décrit à quoi elle sert et souligne ce qui la distingue des méthodes de machine learning traditionnel. Il présente aussi les outils Google qui vous aideront à développer votre propre application d'IA générative.
En savoir plus
This course helps you structure your preparation for the Associate Cloud Engineer exam. You will learn about the Google Cloud domains covered by the exam and how to create a study plan to improve your domain knowledge.
En savoir plus
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series.
In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
En savoir plus
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents.
This is an intermediate course, intended for learners with the following types of roles:
Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
Citizen developers: Creates new business applications fo…
En savoir plus
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.
This is an intermediate course, intended for learners with the following type of role:
Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
En savoir plus
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
En savoir plus
Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
En savoir plus
Ce cours d'introduction est unique en son genre parmi les autres offres de cours. Il se compose d'ateliers pratiques conçus pour permettre aux professionnels de l'informatique de se familiariser avec les sujets et les services au programme de la certification Google Cloud Certified Associate Cloud Engineer. De l'IAM à la gestion de réseaux en passant par le déploiement avec Kubernetes Engine, vous allez suivre dans ce cours des ateliers spécifiques qui mettront à l'épreuve vos connaissances sur Google Cloud. Attention : même si ces ateliers constituent une bonne base pour développer vos compétences, nous vous recommandons de consulter en supplément le guide de l'examen et les autres ressources de préparation disponibles.
En savoir plus
Cette quête d'introduction se compose d'ateliers pratiques qui vous permettent de vous familiariser avec les outils et services de base de Google Cloud Platform. "GCP Essentials" est la première quête recommandée pour les personnes s'intéressant à Google Cloud. Vous pouvez la suivre sans aucune connaissance (ou presque) du cloud et, une fois la quête terminée, vous disposerez de compétences pratiques qui vous seront utiles pour n'importe quel projet GCP. De l'écriture de lignes de commande Cloud Shell au déploiement de votre première machine virtuelle en passant par l'exécution d'applications sur Kubernetes Engine avec l'équilibrage de charge, "GCP Essentials" constitue une excellente introduction aux fonctionnalités de base de la plate-forme. Des vidéos d'une minute résument les concepts clés de ces ateliers.
En savoir plus
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Conversational AI Voice and Chat Integrations
Earned mars 24, 2025 EDT
Agent Summarization (Custom)
Earned déc. 4, 2024 EST
Integrate Agent Assist with Telephony and Chatbot Systems
Earned déc. 4, 2024 EST
Introduction to Agent Assist and its GenAI Capabilities
Earned nov. 24, 2024 EST
Conversational Insights
Earned nov. 24, 2024 EST
Build deterministic Virtual Agent enhanced with data stores
Earned nov. 23, 2024 EST
Virtual FAQ with data store agents
Earned nov. 23, 2024 EST
Conversational Agents Quality Assurance and Deployment Lifecycle
Earned nov. 23, 2024 EST
Basic Performance Measurement
Earned nov. 23, 2024 EST
Webhook fundamentals
Earned nov. 23, 2024 EST
Stateful Flows
Earned nov. 23, 2024 EST
Conversation Design Fundamentals
Earned nov. 20, 2024 EST
DFCX Virtual Agent Delivery Framework
Earned sept. 29, 2024 EDT
Customer Engagement Suite with Google AI Architecture
Earned sept. 29, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework
Earned sept. 29, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications
Earned fév. 13, 2024 EST
Text Prompt Engineering Techniques
Earned fév. 12, 2024 EST
Introduction à Vertex AI Studio
Earned fév. 12, 2024 EST
Mécanisme d'attention
Earned fév. 12, 2024 EST
Generative AI Explorer : Vertex AI
Earned fév. 12, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps
Earned fév. 7, 2024 EST
Building Gen AI Apps with Vertex AI: Prompting and Tuning
Earned jan. 25, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX
Earned jan. 23, 2024 EST
Implementing Generative AI with Vertex AI
Earned déc. 12, 2023 EST
Generative AI Fundamentals
Earned déc. 11, 2023 EST
Generative AI for Business Leaders
Earned déc. 11, 2023 EST
IA responsable : appliquer les principes concernant l'IA avec Google Cloud
Earned nov. 27, 2023 EST
Generative AI Fundamentals - Français
Earned nov. 27, 2023 EST
Introduction à l'IA responsable
Earned nov. 27, 2023 EST
Contact Center AI: Conversational Design Fundamentals
Earned juin 14, 2023 EDT
Architecture encodeur/décodeur
Earned juin 14, 2023 EDT
Créer des modèles de création de légendes pour les images
Earned juin 14, 2023 EDT
Introduction à la génération d'images
Earned juin 14, 2023 EDT
Modèles Transformer et modèle BERT
Earned juin 14, 2023 EDT
Présentation des grands modèles de langage
Earned juin 4, 2023 EDT
Présentation de l'IA générative
Earned juin 4, 2023 EDT
Preparing for Your Associate Cloud Engineer Journey
Earned juil. 22, 2022 EDT
Virtual Agent Development in Dialogflow ES for Software Devs
Earned juil. 14, 2022 EDT
Virtual Agent Development in Dialogflow ES for Citizen Devs
Earned juil. 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Software Devs
Earned juil. 13, 2022 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs
Earned juil. 12, 2022 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX
Earned juil. 11, 2022 EDT
Ingénierie cloud
Earned nov. 22, 2021 EST
Google Cloud Essentials
Earned nov. 10, 2021 EST
Customer Experiences with Contact Center AI
Earned juil. 19, 2021 EDT