Integrate Agent Assist with Telephony and Chatbot Systems
Earned Jul 25, 2025 EDT
Conversational AI Voice and Chat Integrations
Earned Jul 25, 2025 EDT
Extend Conversational Agents Functionality with Webhooks and Tools
Earned Jul 23, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned Jul 22, 2025 EDT
Virtual FAQ with data store agents
Earned Jul 22, 2025 EDT
Incorporate Generative Features into Conversational Agent flows
Earned Jul 22, 2025 EDT
Stateful Flows
Earned Jul 22, 2025 EDT
Generative Playbooks
Earned Jul 22, 2025 EDT
Introduction to CES and Conversational Agents
Earned Jul 17, 2025 EDT
Gen AI: Beyond the Chatbot
Earned Jun 18, 2025 EDT
Professional Machine Learning Engineer Study Guide
Earned May 23, 2025 EDT
利用 BigQuery ML 构建预测模型时的数据工程处理
Earned May 23, 2025 EDT
通过 BigQuery ML 创建机器学习模型
Earned May 23, 2025 EDT
在 Google Cloud 上为机器学习 API 准备数据
Earned May 22, 2025 EDT
在 Vertex AI 上构建和部署机器学习解决方案
Earned May 22, 2025 EDT
Production Machine Learning Systems
Earned May 22, 2025 EDT
面向开发者的 Responsible AI：隐私保护和安全
Earned May 21, 2025 EDT
Machine Learning Operations (MLOps): Getting Started
Earned May 21, 2025 EDT
Machine Learning Operations (MLOps) with Vertex AI: Manage Features
Earned May 21, 2025 EDT
Working with Notebooks in Vertex AI
Earned May 21, 2025 EDT
面向开发者的 Responsible AI：公平性与偏见
Earned May 21, 2025 EDT
Feature Engineering
Earned May 21, 2025 EDT
面向开发者的 Responsible AI：可解释性和透明度
Earned May 20, 2025 EDT
在 Google Cloud 上创建生成式 AI 应用
Earned May 20, 2025 EDT
大型语言模型简介
Earned May 18, 2025 EDT
利用 Vertex AI 实现机器学习运维 (MLOps)：模型评估
Earned May 18, 2025 EDT
生成式 AI 简介
Earned May 18, 2025 EDT
适用于生成式 AI 的机器学习运维 (MLOps)
Earned May 18, 2025 EDT
Build, Train and Deploy ML Models with Keras on Google Cloud
Earned May 13, 2025 EDT
Google Cloud 上的 AI 和机器学习简介
Earned Mar 24, 2025 EDT
NotebookLM is an AI-powered collaborator that helps you do your best thinking. After uploading your documents, NotebookLM becomes an instant expert in those sources so you can read, take notes, and collaborate with it to refine and organize your ideas.
NotebookLM Pro gives you everything already included with NotebookLM, as well as higher utilization limits, access to premium features, and additional sharing options and analytics.
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Complete the Configure AI Applications to optimize search results skill badge to demonstrate your proficiency in configuring search results from AI Applications. You will be tasked with implementing search serving controls to boost and bury results, filter entries from search results and display metadata in your search interface.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.
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Do you want to keep your users engaged by suggesting content they'll love?
This course equips you with the skills to build a cutting-edge recommendations app using your own data with no prior machine learning knowledge. You learn to leverage AI Applications to build recommendation applications so that audiences can discover more personalized content, like what to watch or read next, with Google-quality results customized using optimization objectives.
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If you've worked with data, you know that some data is more reliable than other data.
In this course, you'll learn a variety of techniques to present the most reliable or useful results to your users. Create serving controls to boost or bury search results. Rank search results to ensure that each query is answered by the most relevant data. If needed, tune your search engine. Learn to measure search results to ensure your search applications deliver the best possible results to each user.
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AI Applications provides built-in analytics for your Vertex AI Search and Google Agentspace apps. Learn what metrics are tracked and how to view them in this course.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
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Initial deployment of Vertex AI Search and Google Agentspace apps takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience.
In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Google Agentspace apps.
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Complete the Create and maintain Vertex AI Search data stores skill badge to demonstrate your proficiency in building various types of data stores used in Vertex AI Search applications.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Google Agentspace apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.
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Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps.
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
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Connect Conversational Agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.
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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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Gen AI: Beyond the Chatbot is the first course of the Gen AI Leader learning path and has no prerequisites. This course aims to move beyond the basic understanding of chatbots to explore the true potential of generative AI for your organization. You explore concepts like foundation models and prompt engineering, which are crucial for leveraging the power of gen AI. The course also guides you through important considerations you should make when developing a successful gen AI strategy for your organization.
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This course helps learners create a study plan for the PMLE (Professional Machine Learning Engineer) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.
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完成中级技能徽章课程利用 BigQuery ML 构建预测模型时的数据工程处理， 展示自己在以下方面的技能：利用 Dataprep by Trifacta 构建 BigQuery 数据转换流水线； 利用 Cloud Storage、Dataflow 和 BigQuery 构建提取、转换和加载 (ETL) 工作流； 以及利用 BigQuery ML 构建机器学习模型。 技能徽章是由 Google Cloud 颁发的专属数字徽章，旨在认可 您对 Google Cloud 产品与服务的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得此徽章。完成技能徽章课程和 作为最终评估的实验室挑战赛，即可获得数字徽章， 在您的人际圈中炫出自己的技能。
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完成中级技能徽章课程通过 BigQuery ML 创建机器学习模型，展示您在以下方面的技能： 使用 BigQuery ML 创建和评估机器学习模型，以执行数据预测。 技能徽章是由 Google Cloud 颁发的专属数字徽章，旨在认可 您在 Google Cloud 产品与服务方面的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得此徽章。完成此技能 徽章课程和作为最终评估的实验室挑战赛，即可获得技能徽章， 在您的人际圈中炫出自己的技能。
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完成入门级技能徽章课程在 Google Cloud 上为机器学习 API 准备数据，展示以下技能： 使用 Dataprep by Trifacta 清理数据、在 Dataflow 中运行数据流水线、在 Dataproc 中创建集群和运行 Apache Spark 作业，以及调用机器学习 API，包括 Cloud Natural Language API、Google Cloud Speech-to-Text API 和 Video Intelligence API。 技能徽章是由 Google Cloud 颁发的专属数字徽章，旨在认可您在 Google Cloud 产品与服务方面的熟练度； 您需要在交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得。完成此技能徽章课程和作为最终评估的实验室挑战赛， 获得技能徽章，在您的人际圈中炫出自己的技能。
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完成在 Vertex AI 上构建和部署机器学习解决方案课程，赢取中级技能徽章。 在此课程中，您将了解如何使用 Google Cloud 的 Vertex AI Platform、AutoML 以及自定义训练服务来 训练、评估、调优、解释和部署机器学习模型。 此技能徽章课程的目标受众是专业的数据科学家和机器学习 工程师。 技能徽章是由 Google Cloud 颁发的专属数字徽章，旨在认可 您对 Google Cloud 产品与服务的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得此徽章。完成此技能徽章课程 和作为最终评估的实验室挑战赛，即可获得数字徽章， 在您的人际圈中炫出自己的技能。
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This course covers how to implement the various flavors of production ML systems— static, dynamic, and continuous training; static and dynamic inference; and batch and online processing. You delve into TensorFlow abstraction levels, the various options for doing distributed training, and how to write distributed training models with custom estimators.
This is the second course of the Advanced Machine Learning on Google Cloud series. After completing this course, enroll in the Image Understanding with TensorFlow on Google Cloud course.
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本课程介绍 AI 隐私保护和安全方面的重要主题，还将探索使用 Google Cloud 产品和开源工具实施建议的 AI 隐私保护和安全实践的实用方法和工具。
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This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production. Machine Learning Engineering professionals use tools for continuous improvement and evaluation of deployed models. They work with (or can be) Data Scientists, who develop models, to enable velocity and rigor in deploying the best performing models.
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This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production.
Learners will get hands-on practice using Vertex AI Feature Store's streaming ingestion at the SDK layer.
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This course is an introduction to Vertex AI Notebooks, which are Jupyter notebook-based environments that provide a unified platform for the entire machine learning workflow, from data preparation to model deployment and monitoring. The course covers the following topics: (1) The different types of Vertex AI Notebooks and their features and (2) How to create and manage Vertex AI Notebooks.
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本课程介绍了 Responsible AI 的概念和 AI 原则，还介绍了在 AI/机器学习实践中识别公平性与偏见以及减少偏见的实用技巧，同时探索了使用 Google Cloud 产品和开源工具来实施 Responsible AI 最佳实践的实用方法和工具。
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This course explores the benefits of using Vertex AI Feature Store, how to improve the accuracy of ML models, and how to find which data columns make the most useful features. This course also includes content and labs on feature engineering using BigQuery ML, Keras, and TensorFlow.
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本课程介绍了 AI 可解释性和透明度的相关概念，探讨了 AI 透明度对于开发者和工程师的重要性。同时探索了有助于在数据和 AI 模型中实现可解释性和透明度的实用方法及工具。
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生成式 AI 应用可以提供大语言模型 (LLM) 问世前几乎不可能实现的全新用户体验。作为应用开发者，您要如何利用生成式 AI 在 Google Cloud 上构建更具吸引力且功能强大的应用？
在本课程中，您将了解生成式 AI 应用，以及如何利用提示设计和检索增强生成 (RAG) 技术，构建使用 LLM 的强大应用。您将了解可用于生产用途且适合生成式 AI 应用的架构，并构建一个基于 LLM 和 RAG 的聊天应用。
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这是一节入门级微学习课程，探讨什么是大型语言模型 (LLM)、适合的应用场景以及如何使用提示调整来提升 LLM 性能，还介绍了可以帮助您开发自己的 Gen AI 应用的各种 Google 工具。
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本课程能让机器学习从业者掌握评估生成式和预测式 AI 模型的基本工具、方法和最佳实践。要确保机器学习系统在实际运用中提供可靠、准确、高效的结果，做好模型评估至关重要。
学员将深入了解各项评估指标、方法及如何在不同模型类型和任务中适当应用这些指标和方法。课程将着重介绍生成式 AI 模型带来的独特挑战，并提供有效解决这些挑战的策略。通过利用 Google Cloud 的 Vertex AI Platform，学员可学习如何在模型选择、优化和持续监控工作中实施卓有成效的评估流程。
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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。
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本课程致力于为您提供所需的知识和工具，让您能够了解 MLOps 团队在部署和管理生成式 AI 模型以及探索 Vertex AI 如何帮助 AI 团队简化 MLOps 流程时面临的独特挑战，并帮助您在生成式 AI 项目中取得成功。
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This course covers building ML models with TensorFlow and Keras, improving the accuracy of ML models and writing ML models for scaled use.
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本课程介绍 Google Cloud 中的 AI 和机器学习 (ML) 服务，这些服务可构建预测式和生成式 AI 项目。本课程探讨从数据到 AI 的整个生命周期中可用的技术、产品和工具，包括 AI 基础、开发和解决方案。通过引人入胜的学习体验和实操练习，本课程可帮助数据科学家、AI 开发者和机器学习工程师提升技能和知识水平。
Introduction to NotebookLM
Earned Aug 8, 2025 EDT
Configure AI Applications to optimize search results
Earned Aug 8, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned Aug 7, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned Aug 7, 2025 EDT
Build Production-Ready Conversational Agents
Earned Aug 7, 2025 EDT
Recommendations with AI Applications
Earned Jul 30, 2025 EDT
Improve Vertex AI Search and Google Agentspace Search Results
Earned Jul 29, 2025 EDT
Vertex AI Search and Google Agentspace Analytics
Earned Jul 29, 2025 EDT
Basic Performance Measurement
Earned Jul 29, 2025 EDT
Vertex AI Search and Google Agentspace UI Configurations
Earned Jul 29, 2025 EDT
Create and maintain Vertex AI Search data stores
Earned Jul 29, 2025 EDT
Create Data Stores for Gen AI Applications
Earned Jul 29, 2025 EDT
Build search and recommendations applications with AI Applications
Earned Jul 29, 2025 EDT
Introduction to AI Applications
Earned Jul 29, 2025 EDT
Advanced Performance Measurement
Earned Jul 28, 2025 EDT
Customer Engagement Suite with Google AI Architecture
Earned Jul 28, 2025 EDT
Analyze patterns in conversational data with Conversational Insights
Earned Jul 28, 2025 EDT
Conversational Insights
Earned Jul 28, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned Jul 28, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned Jul 28, 2025 EDT
Agent Summarization (Custom)
Earned Jul 25, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Jul 25, 2025 EDT
Conversational AI Voice and Chat Integrations
Earned Jul 25, 2025 EDT
Extend Conversational Agents Functionality with Webhooks and Tools
Earned Jul 23, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned Jul 22, 2025 EDT
Virtual FAQ with data store agents
Earned Jul 22, 2025 EDT
Incorporate Generative Features into Conversational Agent flows
Earned Jul 22, 2025 EDT
Stateful Flows
Earned Jul 22, 2025 EDT
Generative Playbooks
Earned Jul 22, 2025 EDT
Introduction to CES and Conversational Agents
Earned Jul 17, 2025 EDT
Gen AI: Beyond the Chatbot
Earned Jun 18, 2025 EDT
Professional Machine Learning Engineer Study Guide
Earned May 23, 2025 EDT
利用 BigQuery ML 构建预测模型时的数据工程处理
Earned May 23, 2025 EDT
通过 BigQuery ML 创建机器学习模型
Earned May 23, 2025 EDT
在 Google Cloud 上为机器学习 API 准备数据
Earned May 22, 2025 EDT
在 Vertex AI 上构建和部署机器学习解决方案
Earned May 22, 2025 EDT
Production Machine Learning Systems
Earned May 22, 2025 EDT
面向开发者的 Responsible AI：隐私保护和安全
Earned May 21, 2025 EDT
Machine Learning Operations (MLOps): Getting Started
Earned May 21, 2025 EDT
Machine Learning Operations (MLOps) with Vertex AI: Manage Features
Earned May 21, 2025 EDT
Working with Notebooks in Vertex AI
Earned May 21, 2025 EDT
面向开发者的 Responsible AI：公平性与偏见
Earned May 21, 2025 EDT
Feature Engineering
Earned May 21, 2025 EDT
面向开发者的 Responsible AI：可解释性和透明度
Earned May 20, 2025 EDT
在 Google Cloud 上创建生成式 AI 应用
Earned May 20, 2025 EDT
大型语言模型简介
Earned May 18, 2025 EDT
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Google Cloud 上的 AI 和机器学习简介
Earned Mar 24, 2025 EDT