Inscreva-se Fazer login

Armel Ayimdji Tekemetieu

Participante desde 2023

Liga Ouro

67483 pontos
Evaluate Gen AI model and agent performance Earned Aug 27, 2025 EDT
Model evaluation on Vertex AI Earned Aug 26, 2025 EDT
Evaluate ADK Agents with Vertex AI Gen AI Evaluation Service Earned Aug 21, 2025 EDT
Deploy a RAG application with vector search in Firestore Earned Aug 19, 2025 EDT
Implement RAG with Vertex AI Earned Aug 17, 2025 EDT
Find, Explore and Deploy Model Garden Models Earned Aug 17, 2025 EDT
Improve Performance by Fine-Tuning Foundation Models Earned Aug 16, 2025 EDT
Build Gen AI solutions using Model Garden models and APIs Earned Aug 15, 2025 EDT
Edit images with Imagen Earned Aug 13, 2025 EDT
Generate and Edit Media with Imagen, Gemini, and Veo Earned Aug 12, 2025 EDT
Implement Hybrid Search Earned Aug 12, 2025 EDT
Criar embeddings, pesquisa vetorial e RAG com o BigQuery Earned Aug 12, 2025 EDT
Explore Google's Gen AI Models Earned Aug 12, 2025 EDT
Engineer Effective Prompts for Generative Models Earned Aug 6, 2025 EDT
Empower Gen AI apps with tool use Earned Aug 6, 2025 EDT
Extend Gemini with controlled generation and Tool use Earned Jul 25, 2025 EDT
Virtual FAQ with data store agents Earned Jun 17, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned Jun 16, 2025 EDT
Generative Playbooks Earned Jun 16, 2025 EDT
Build deterministic Virtual Agent enhanced with data stores Earned Jan 17, 2025 EST
Build generative virtual agents with API integrations Earned Jan 17, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned Oct 21, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned Oct 21, 2024 EDT
Build and Deploy a Generative AI solution using a RAG framework Earned Aug 3, 2024 EDT
Operações de machine learning (MLOps) com a Vertex AI: como gerenciar atributos Earned Jun 7, 2024 EDT
Operações de machine learning (MLOps): introdução Earned Jun 6, 2024 EDT
Introduction to CES and Conversational Agents Earned Jun 6, 2024 EDT
Engenharia de atributos Earned Jun 3, 2024 EDT
Como criar, treinar e implantar modelos de ML com o Keras no Google Cloud Earned May 29, 2024 EDT
Launching into Machine Learning - Português Brasileiro Earned May 28, 2024 EDT
Introdução ao Vertex AI Studio Earned May 24, 2024 EDT
Generative AI for Business Leaders Earned May 24, 2024 EDT
Introdução à IA e ao machine learning no Google Cloud Earned May 24, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications Earned May 8, 2024 EDT
Custom Search with Embeddings in Vertex AI Earned May 8, 2024 EDT
Pesquisa vetorial e embeddings Earned May 7, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications Earned Feb 1, 2024 EST
Customer Experiences with Contact Center AI Earned Jan 30, 2024 EST
Text Prompt Engineering Techniques Earned Jan 25, 2024 EST
Generative AI Explorer : Vertex AI Earned Jan 24, 2024 EST
Introdução ao Vertex AI Studio Earned Jan 19, 2024 EST
Introdução à geração de imagens Earned Jan 19, 2024 EST
Como criar modelos de legenda para imagens Earned Jan 18, 2024 EST
Arquitetura de codificador-decodificador Earned Jan 18, 2024 EST
Modelos de transformador e modelo de BERT Earned Jan 18, 2024 EST
Mecanismo de atenção Earned Jan 18, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned Jan 11, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned Jan 9, 2024 EST
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned Jan 1, 2024 EST
Implementing Generative AI with Vertex AI Earned Dec 9, 2023 EST
IA responsável: como aplicar os princípios de IA com o Google Cloud Earned Dec 4, 2023 EST
Generative AI Fundamentals - Português Brasileiro Earned Dec 3, 2023 EST
Introdução à IA responsável Earned Dec 3, 2023 EST
Introdução aos modelos de linguagem grandes Earned Dec 3, 2023 EST
CCAI Operations and Implementation Earned Jun 16, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned Jun 15, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned Jun 14, 2023 EDT
Introdução à IA generativa Earned Jun 12, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned Jun 12, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned Jun 7, 2023 EDT

Complete the Evaluate Gen AI model and agent performance skill badge to demonstrate your ability to use the Gen AI evaluation service. You will evaluate models to select the best model for a given task, compare models against each other and evaluate the performance of agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Saiba mais

This course delves into the complexities of assessing the quality of large language model outputs. It examines the challenges enterprises face due to the subjective and sometimes incorrect nature of LLM responses, including hallucinations and inconsistent results. The course introduces various evaluation metrics for different tasks like classification, text generation, and question answering, such as Accuracy, Precision, Recall, F1 score, ROUGE, BLEU, and Exact Match. It also explores evaluation methods offered by Vertex AI LLM Evaluation Services, including computation-based, autorater, and human evaluation, providing insights into their application and benefits. Finally, the module covers how to unit test LLM applications within Vertex AI.

Saiba mais

Evaluation is important at every step of your Gen AI development process. In this course you will learn how to evaluate gen AI agents built using agent frameworks.

Saiba mais

This lab tests your ability to develop a real-world Generative AI Q&A solution using a RAG framework. You will use Firestore as a vector database and deploy a Flask app as a user interface to query a food safety knowledge base.

Saiba mais

Learn how to build your own Retrieval-Augmented Generation (RAG) solutions for greater control and flexibility than out-of-the-box implementations. Create a custom RAG solution using Vertex AI APIs, vector stores, and the LangChain framework.

Saiba mais

Model Garden is a model library that helps you discover, test, and deploy models from Google and Google partners. Learn how to explore the available models and select the right ones for your use case. And how to deploy and interact with Model Garden models through the Google Cloud console and APIs.

Saiba mais

Model tuning is an effective way to customize large models to your tasks. It's a key step to improve the model's quality and efficiency. Model tuning provides benefits such as higher quality results for your specific tasks and increased model robustness. You learn some of the tuning options available in Vertex AI and when to use them.

Saiba mais

Complete the Develop solutions using Model Garden APIs skill badge to demonstrate your ability to use Vertex AI Model Garden features when building gen AI solutions. You will use partner APIs such as Anthropic Claude ands Meta Llama, deploy and programatically access foundation models like Gemma and Stable Diffusion XL and access Vertex AI Endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Saiba mais

Complete the Edit images with Imagen skill badge to demonstrate your skills with Imagen's mask modes and editing modes to edit images according to certain prompts. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Saiba mais

Generate engaging media with Google's foundation models for media. Create new images with Imagen, or edit your existing photos by adding details or outpainting to create a wider view. Replace backgrounds to put your products in new scenes. And learn the basics of generating videos with Veo!

Saiba mais

Learn how to create Hybrid Search applications using Vertex AI Vertex Search to combine semantic searching with keyword search to return results based on both semantic meaning and keyword matching.

Saiba mais

Este curso estuda uma solução de geração aumentada de recuperação (RAG) no BigQuery para mitigar as alucinações da IA. Ele introduz um fluxo de trabalho de RAG que engloba a criação de embeddings, a pesquisa por um espaço vetorial e a geração de respostas aprimoradas. O curso explica os motivos conceituais dessas etapas e a implementação prática delas com o BigQuery. Até o fim do curso, será possível criar um pipeline de RAG usando o BigQuery e modelos de IA generativa como o Gemini, além de modelos de embeddings, para lidar com os próprios casos de uso de alucinação de IA.

Saiba mais

Learn how to leverage Gemini multimodal capabilities to process and generate text, images, and audio and to integrate Gemini through APIs to perform tasks such as content creation and summarization.

Saiba mais

Learn a variety of strategies and techniques to engineer effective prompts for generative models

Saiba mais

An LLM-based application can process language in a way that resembles thought. But if you want to extend its capabilities to take actions by running other functions you have coded, you will need to use function calling. This can also be referred to as tool use. Additionally, you can give a model the ability to search Google or search a data store of documents to ground its responses. In other words, to base its answers on that information. In this course, you’ll explore these concepts.

Saiba mais

Complete the Extend Gemini with controlled generation and Tool use skill badge to demonstrate your proficiency in connecting models to external tools and APIs. This allows models to augment their knowledge, extend their capabilities and interact with external systems to take actions such as sending an email. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!"

Saiba mais

In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

Saiba mais

Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Saiba mais

Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

Saiba mais

Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

Saiba mais

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

Saiba mais

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

Saiba mais

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

Saiba mais

Demonstrate your ability to implement updated prompt engineering techniques and utilize several of Gemini's key capacilities including multimodal understanding and function calling. Then integrate generative AI into a RAG application deployed to Cloud Run. This course contains labs that are to be used as a test environment. They are deployed to test your understanding as a learner with a limited scope. These technologies can be used with fewer limitations in a real world environment.

Saiba mais

Neste curso, os participantes vão conhecer as ferramentas de MLOps e as práticas recomendadas para a implantação, a avaliação, o monitoramento e a operação de sistemas de ML de produção no Google Cloud. MLOps é uma disciplina com foco na implantação, teste, monitoramento e automação de sistemas de ML em produção. Também incluímos experiências práticas de uso da ingestão de streaming do Vertex AI Feature Store na camada do SDK.

Saiba mais

Neste curso, os participantes vão conhecer as ferramentas de MLOps e as práticas recomendadas para a implantação, a avaliação, o monitoramento e a operação de sistemas de ML de produção no Google Cloud. MLOps é uma disciplina com foco na implantação, no teste, no monitoramento e na automação de sistemas de ML em produção. Profissionais de engenharia de machine learning usam ferramentas para fazer melhorias contínuas e avaliações de modelos implantados. São profissionais que trabalham com ciências de dados e desenvolvem modelos para garantir a velocidade e o rigor na implantação de modelos com melhor desempenho.

Saiba mais

This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

Saiba mais

O curso apresenta os benefícios de usar a Vertex AI Feature Store e ensina a melhorar a acurácia dos modelos de ML e a identificar as colunas de dados que apresentam os atributos mais úteis. Ele também oferece conteúdo teórico e laboratórios sobre engenharia de atributos com BigQuery ML, Keras e TensorFlow.

Saiba mais

Este curso ensina a criar modelos de ML com o TensorFlow e o Keras, melhorar a acurácia deles e desenvolver modelos para uso em escala.

Saiba mais

O curso começa com a seguinte discussão: como melhorar a qualidade dos dados e fazer uma análise exploratória deles? Descrevemos o AutoML na Vertex AI e como criar, treinar e implantar um modelo de ML sem escrever nenhuma linha de código. Você vai conhecer os benefícios do BigQuery ML. Depois vamos falar sobre como otimizar um modelo de machine learning (ML) e como a generalização e a amostragem podem ajudar na avaliação de qualidade dos modelos de ML em treinamentos personalizados.

Saiba mais

Neste curso, vamos conhecer o Vertex AI Studio, uma ferramenta para interagir com modelos de IA generativa, prototipar ideias comerciais e colocá-las em produção. Com a ajuda de um caso de uso imersivo, lições interessantes e um laboratório, você vai conhecer o ciclo de vida do comando à produção, além de usar o Vertex AI Studio para aplicativos multimodais do Gemini, design e engenharia de comandos e ajuste de modelos. O objetivo é permitir que você descubra todo o potencial da IA generativa nos seus projetos com o Vertex AI Studio.

Saiba mais

A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

Saiba mais

Neste curso, apresentamos os recursos de IA e machine learning (ML) no Google Cloud que criam projetos de IA generativa e preditiva. Vamos conhecer as tecnologias, os produtos e as ferramentas disponíveis em todo o ciclo de vida de dados à IA, o que inclui os fundamentos dessa tecnologia, o desenvolvimento e as soluções dela. O objetivo é ajudar cientistas de dados, desenvolvedores de IA e engenheiros de ML a aprimorar habilidades e o conhecimento com experiências de aprendizado envolventes e exercícios práticos.

Saiba mais

In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.

Saiba mais

This course explores Google Cloud technologies to create and generate embeddings. Embeddings are numerical representations of text, images, video and audio, and play a pivotal role in many tasks that involve the identification of similar items, like Google searches, online shopping recommendations, and personalized music suggestions. Specifically, you’ll use embeddings for tasks like classification, outlier detection, clustering and semantic search. You’ll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) systems and question-answering solutions, on your own proprietary data using Google Cloud’s Vertex AI.

Saiba mais

Conheça aplicativos, ferramentas e tecnologias de pesquisa com tecnologia de IA neste curso. Aprenda a fazer pesquisa semântica usando embeddings de vetores, pesquisa híbrida combinando abordagens semânticas e por palavras-chave, e geração aumentada por recuperação (RAG), minimizando as alucinações artificiais da IA como um agente de IA embasado. Ganhe experiência prática com a pesquisa vetorial da Vertex AI para criar um mecanismo de pesquisa inteligente.

Saiba mais

In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.

Saiba mais

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

Saiba mais

Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

Saiba mais

This content is deprecated. Please see the latest version of the course, here.

Saiba mais

Neste curso, vamos conhecer o Vertex AI Studio, uma ferramenta para interagir com modelos de IA generativa, prototipar ideias comerciais e colocá-las em produção. Com a ajuda de um caso de uso imersivo, lições interessantes e um laboratório, você vai conhecer o ciclo de vida do comando à produção, além de usar o Vertex AI Studio para aplicativos multimodais do Gemini, design e engenharia de comandos e ajuste de modelos. O objetivo é permitir que você descubra todo o potencial da IA generativa nos seus projetos com o Vertex AI Studio.

Saiba mais

Neste curso, apresentamos os modelos de difusão, uma família de modelos de machine learning promissora no campo da geração de imagens. Os modelos de difusão são baseados na física, mais especificamente na termodinâmica. Nos últimos anos, eles se popularizaram no setor e nas pesquisas. Esses modelos servem de base para ferramentas e modelos avançados de geração de imagem no Google Cloud. Este curso é uma introdução à teoria dos modelos de difusão e como eles devem ser treinados e implantados na Vertex AI.

Saiba mais

Neste curso, ensinamos a criar um modelo de legenda para imagens usando aprendizado profundo. Você vai aprender sobre os diferentes componentes de um modelo de legenda para imagens, como o codificador e decodificador, e de que forma treinar e avaliar seu modelo. Ao final deste curso, você será capaz de criar e usar seus próprios modelos de legenda para imagens.

Saiba mais

Este curso apresenta um resumo da arquitetura de codificador-decodificador, que é uma arquitetura de machine learning avançada e frequentemente usada para tarefas sequência para sequência (como tradução automática, resumo de textos e respostas a perguntas). Você vai conhecer os principais componentes da arquitetura de codificador-decodificador e aprender a treinar e disponibilizar esses modelos. No tutorial do laboratório relacionado, você vai codificar uma implementação simples da arquitetura de codificador-decodificador para geração de poesia desde a etapa inicial no TensorFlow.

Saiba mais

Este curso é uma introdução à arquitetura de transformador e ao modelo de Bidirectional Encoder Representations from Transformers (BERT, na sigla em inglês). Você vai aprender sobre os principais componentes da arquitetura de transformador, como o mecanismo de autoatenção, e como eles são usados para construir o modelo de BERT. Também vai conhecer as diferentes tarefas onde é possível usar o BERT, como classificação de texto, respostas a perguntas e inferência de linguagem natural. O curso leva aproximadamente 45 minutos.

Saiba mais

Este curso é uma introdução ao mecanismo de atenção, uma técnica avançada que permite que as redes neurais se concentrem em partes específicas de uma sequência de entrada. Você vai entender como a atenção funciona e como ela pode ser usada para melhorar o desempenho de várias tarefas de machine learning (como tradução automática, resumo de texto e resposta a perguntas).

Saiba mais

This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

Saiba mais

In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

Saiba mais

(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

Saiba mais

This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

Saiba mais

Quanto maior é o uso da inteligência artificial empresarial e do machine learning, mais importante é desenvolvê-los de maneira responsável. Para muitos, falar sobre a IA responsável pode ser mais fácil, mas colocá-la em prática é um desafio. Se você tem interesse em aprender a operacionalizar a IA responsável na sua organização, este curso é para você. Nele, você vai aprender como o Google Cloud faz isso hoje, além de analisar práticas recomendadas e lições aprendidas, a fim de criar uma base para elaborar sua própria abordagem de IA responsável.

Saiba mais

Receba um selo de habilidade ao concluir os cursos "Introduction to Generative AI", "Introduction to Large Language Models" e "Introduction to Responsible AI". Consiga a aprovação nos testes finais dos cursos para demonstrar seu conhecimento sobre os conceitos básicos da IA generativa. Os selos de habilidades são digitais. Eles são emitidos pelo Google Cloud como forma de reconhecer sua capacidade de trabalhar com os produtos e serviços do Cloud. Torne seu perfil público e adicione os selos de habilidades às suas mídias sociais para mostrar seus conhecimentos.

Saiba mais

Este é um curso de microaprendizagem introdutório que busca explicar a IA responsável: o que é, qual é a importância dela e como ela é aplicada nos produtos do Google. Ele também contém os 7 princípios de IA do Google.

Saiba mais

Este é um curso de microlearning de nível introdutório que explica o que são modelos de linguagem grandes (LLM), os casos de uso em que podem ser aplicados e como é possível fazer o ajuste de comandos para aprimorar o desempenho dos LLMs. O curso também aborda as ferramentas do Google que ajudam a desenvolver seus próprios apps de IA generativa.

Saiba mais

Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

Saiba mais

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Saiba mais

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

Saiba mais

Este é um curso de microaprendizagem introdutório que busca explicar a IA generativa: o que é, como é usada e por que ela é diferente de métodos tradicionais de machine learning. O curso também aborda as ferramentas do Google que ajudam você a desenvolver apps de IA generativa.

Saiba mais

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

Saiba mais

Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

Saiba mais