Partecipa Accedi

Armel Ayimdji Tekemetieu

Membro dal giorno 2023

Campionato Oro

67483 punti
Evaluate Gen AI model and agent performance Earned ago 27, 2025 EDT
Model evaluation on Vertex AI Earned ago 26, 2025 EDT
Evaluate ADK Agents with Vertex AI Gen AI Evaluation Service Earned ago 21, 2025 EDT
Deploy a RAG application with vector search in Firestore Earned ago 19, 2025 EDT
Implement RAG with Vertex AI Earned ago 17, 2025 EDT
Find, Explore and Deploy Model Garden Models Earned ago 17, 2025 EDT
Improve Performance by Fine-Tuning Foundation Models Earned ago 16, 2025 EDT
Build Gen AI solutions using Model Garden models and APIs Earned ago 15, 2025 EDT
Edit images with Imagen Earned ago 13, 2025 EDT
Generate and Edit Media with Imagen, Gemini, and Veo Earned ago 12, 2025 EDT
Implement Hybrid Search Earned ago 12, 2025 EDT
Create Embeddings, Vector Search, and RAG with BigQuery Earned ago 12, 2025 EDT
Explore Google's Gen AI Models Earned ago 12, 2025 EDT
Engineer Effective Prompts for Generative Models Earned ago 6, 2025 EDT
Empower Gen AI apps with tool use Earned ago 6, 2025 EDT
Extend Gemini with controlled generation and Tool use Earned lug 25, 2025 EDT
Virtual FAQ with data store agents Earned giu 17, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned giu 16, 2025 EDT
Generative Playbooks Earned giu 16, 2025 EDT
Build deterministic Virtual Agent enhanced with data stores Earned gen 17, 2025 EST
Build generative virtual agents with API integrations Earned gen 17, 2025 EST
Customer Engagement Suite with Google AI Architecture Earned ott 21, 2024 EDT
Intro to Conversational AI and Conversational AI Engagement Framework Earned ott 21, 2024 EDT
Build and Deploy a Generative AI solution using a RAG framework Earned ago 3, 2024 EDT
Machine Learning Operations (MLOps) with Vertex AI: Manage Features Earned giu 7, 2024 EDT
Machine Learning Operations (MLOps): Getting Started Earned giu 6, 2024 EDT
Introduction to CES and Conversational Agents Earned giu 6, 2024 EDT
Feature engineering Earned giu 3, 2024 EDT
Crea, addestra ed esegui il deployment di modelli ML tramite Keras su Google Cloud Earned mag 29, 2024 EDT
Launching into Machine Learning - Italiano Earned mag 28, 2024 EDT
Introduction to Generative AI Studio - Italiano Earned mag 24, 2024 EDT
Generative AI for Business Leaders Earned mag 24, 2024 EDT
Introduzione all'AI e al machine learning su Google Cloud Earned mag 24, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications Earned mag 8, 2024 EDT
Custom Search with Embeddings in Vertex AI Earned mag 8, 2024 EDT
Vector Search and Embeddings Earned mag 7, 2024 EDT
Develop Advanced Enterprise Search and Conversation Applications Earned feb 1, 2024 EST
Customer Experiences with Contact Center AI Earned gen 30, 2024 EST
Text Prompt Engineering Techniques Earned gen 25, 2024 EST
Generative AI Explorer : Vertex AI Earned gen 24, 2024 EST
Introduction to Generative AI Studio - Italiano Earned gen 19, 2024 EST
Introduction to Image Generation - Italiano Earned gen 19, 2024 EST
Create Image Captioning Models - Italiano Earned gen 18, 2024 EST
Encoder-Decoder Architecture - Italiano Earned gen 18, 2024 EST
Transformer Models and BERT Model - Italiano Earned gen 18, 2024 EST
Attention Mechanism - Italiano Earned gen 18, 2024 EST
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned gen 11, 2024 EST
Conversational AI on Vertex AI and Dialogflow CX Earned gen 9, 2024 EST
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned gen 1, 2024 EST
Implementing Generative AI with Vertex AI Earned dic 9, 2023 EST
Responsible AI: Applying AI Principles with Google Cloud - Italiano Earned dic 4, 2023 EST
Generative AI Fundamentals - Italiano Earned dic 3, 2023 EST
Introduction to Responsible AI - Italiano Earned dic 3, 2023 EST
Introduction to Large Language Models - Italiano Earned dic 3, 2023 EST
CCAI Operations and Implementation Earned giu 16, 2023 EDT
Virtual Agent Development in Dialogflow CX for Software Devs Earned giu 15, 2023 EDT
Virtual Agent Development in Dialogflow CX for Citizen Devs Earned giu 14, 2023 EDT
Introduction to Generative AI - Italiano Earned giu 12, 2023 EDT
Contact Center AI: Conversational Design Fundamentals Earned giu 12, 2023 EDT
DEPRECATED Create Conversational AI Agents with Dialogflow CX Earned giu 7, 2023 EDT

Complete the Evaluate Gen AI model and agent performance skill badge to demonstrate your ability to use the Gen AI evaluation service. You will evaluate models to select the best model for a given task, compare models against each other and evaluate the performance of agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Scopri di più

This course delves into the complexities of assessing the quality of large language model outputs. It examines the challenges enterprises face due to the subjective and sometimes incorrect nature of LLM responses, including hallucinations and inconsistent results. The course introduces various evaluation metrics for different tasks like classification, text generation, and question answering, such as Accuracy, Precision, Recall, F1 score, ROUGE, BLEU, and Exact Match. It also explores evaluation methods offered by Vertex AI LLM Evaluation Services, including computation-based, autorater, and human evaluation, providing insights into their application and benefits. Finally, the module covers how to unit test LLM applications within Vertex AI.

Scopri di più

Evaluation is important at every step of your Gen AI development process. In this course you will learn how to evaluate gen AI agents built using agent frameworks.

Scopri di più

This lab tests your ability to develop a real-world Generative AI Q&A solution using a RAG framework. You will use Firestore as a vector database and deploy a Flask app as a user interface to query a food safety knowledge base.

Scopri di più

Learn how to build your own Retrieval-Augmented Generation (RAG) solutions for greater control and flexibility than out-of-the-box implementations. Create a custom RAG solution using Vertex AI APIs, vector stores, and the LangChain framework.

Scopri di più

Model Garden is a model library that helps you discover, test, and deploy models from Google and Google partners. Learn how to explore the available models and select the right ones for your use case. And how to deploy and interact with Model Garden models through the Google Cloud console and APIs.

Scopri di più

Model tuning is an effective way to customize large models to your tasks. It's a key step to improve the model's quality and efficiency. Model tuning provides benefits such as higher quality results for your specific tasks and increased model robustness. You learn some of the tuning options available in Vertex AI and when to use them.

Scopri di più

Complete the Develop solutions using Model Garden APIs skill badge to demonstrate your ability to use Vertex AI Model Garden features when building gen AI solutions. You will use partner APIs such as Anthropic Claude ands Meta Llama, deploy and programatically access foundation models like Gemma and Stable Diffusion XL and access Vertex AI Endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Scopri di più

Complete the Edit images with Imagen skill badge to demonstrate your skills with Imagen's mask modes and editing modes to edit images according to certain prompts. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Scopri di più

Generate engaging media with Google's foundation models for media. Create new images with Imagen, or edit your existing photos by adding details or outpainting to create a wider view. Replace backgrounds to put your products in new scenes. And learn the basics of generating videos with Veo!

Scopri di più

Learn how to create Hybrid Search applications using Vertex AI Vertex Search to combine semantic searching with keyword search to return results based on both semantic meaning and keyword matching.

Scopri di più

This course explores a Retrieval Augmented Generation (RAG) solution in BigQuery to mitigate AI hallucinations. It introduces a RAG workflow that encompasses creating embeddings, searching a vector space, and generating improved answers. The course explains the conceptual reasons behind these steps and their practical implementation with BigQuery. By the end of the course, learners will be able to build a RAG pipeline using BigQuery and generative AI models like Gemini and embedding models to address their own AI hallucination use cases.

Scopri di più

Learn how to leverage Gemini multimodal capabilities to process and generate text, images, and audio and to integrate Gemini through APIs to perform tasks such as content creation and summarization.

Scopri di più

Learn a variety of strategies and techniques to engineer effective prompts for generative models

Scopri di più

An LLM-based application can process language in a way that resembles thought. But if you want to extend its capabilities to take actions by running other functions you have coded, you will need to use function calling. This can also be referred to as tool use. Additionally, you can give a model the ability to search Google or search a data store of documents to ground its responses. In other words, to base its answers on that information. In this course, you’ll explore these concepts.

Scopri di più

Complete the Extend Gemini with controlled generation and Tool use skill badge to demonstrate your proficiency in connecting models to external tools and APIs. This allows models to augment their knowledge, extend their capabilities and interact with external systems to take actions such as sending an email. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!"

Scopri di più

In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

Scopri di più

Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Scopri di più

Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

Scopri di più

Demonstrate the ability to create and deploy deterministic virtual agents using Dialgflow CX and augment responses by grounding results on your own data integrating with Vertex AI Agent Builder data stores and leveraging Gemini for summarizations. You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Dialogflow CX Gemini

Scopri di più

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

Scopri di più

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

Scopri di più

This is an introductory course to all solutions in the Conversational AI portfolio and the Gen AI features that are available to transform them. The course also explores the business case around Conversational AI, and the use cases and user personas addressed by the solution. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

Scopri di più

Demonstrate your ability to implement updated prompt engineering techniques and utilize several of Gemini's key capacilities including multimodal understanding and function calling. Then integrate generative AI into a RAG application deployed to Cloud Run. This course contains labs that are to be used as a test environment. They are deployed to test your understanding as a learner with a limited scope. These technologies can be used with fewer limitations in a real world environment.

Scopri di più

This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production. Learners will get hands-on practice using Vertex AI Feature Store's streaming ingestion at the SDK layer.

Scopri di più

This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production. Machine Learning Engineering professionals use tools for continuous improvement and evaluation of deployed models. They work with (or can be) Data Scientists, who develop models, to enable velocity and rigor in deploying the best performing models.

Scopri di più

This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

Scopri di più

Questo corso illustra i vantaggi dell'utilizzo di Vertex AI Feature Store, come migliorare l'accuratezza dei modelli di ML e come trovare le colonne di dati che forniscono le caratteristiche più utili. Il corso include inoltre contenuti e lab sul feature engineering utilizzando BigQuery ML, Keras e TensorFlow.

Scopri di più

Questo corso tratta la creazione di modelli ML con TensorFlow e Keras, il miglioramento dell'accuratezza dei modelli ML e la scrittura di modelli ML per l'uso su larga scala.

Scopri di più

Il corso inizia con una discussione sui dati: come migliorare la qualità dei dati ed eseguire analisi esplorative dei dati. Descriveremo Vertex AI AutoML e come creare, addestrare ed eseguire il deployment di un modello di ML senza scrivere una sola riga di codice. Comprenderai i vantaggi di Big Query ML. Discuteremo quindi di come ottimizzare un modello di machine learning (ML) e di come la generalizzazione e il campionamento possano aiutare a valutare la qualità dei modelli di ML per l'addestramento personalizzato.

Scopri di più

Questo corso illustra Generative AI Studio, un prodotto su Vertex AI che ti aiuta a prototipare e personalizzare i modelli di AI generativa in modo da poterne utilizzare le capacità nelle tue applicazioni. In questo corso imparerai cos'è Generative AI Studio, le sue funzionalità e opzioni e come utilizzarlo, esaminando le demo del prodotto. Alla fine, troverai un laboratorio pratico per mettere in pratica ciò che hai imparato e un quiz per testare le tue conoscenze.

Scopri di più

A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

Scopri di più

Questo corso presenta le offerte di intelligenza artificiale (AI) e machine learning (ML) su Google Cloud per la creazione di progetti di AI predittiva e generativa. Esplora le tecnologie, i prodotti e gli strumenti disponibili durante tutto il ciclo di vita data-to-AI, includendo le basi, lo sviluppo e le soluzioni di AI. Ha lo scopo di aiutare data scientist, sviluppatori di AI e ML engineer a migliorare le proprie abilità e conoscenze attraverso attività di apprendimento coinvolgenti ed esercizi pratici.

Scopri di più

In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.

Scopri di più

This course explores Google Cloud technologies to create and generate embeddings. Embeddings are numerical representations of text, images, video and audio, and play a pivotal role in many tasks that involve the identification of similar items, like Google searches, online shopping recommendations, and personalized music suggestions. Specifically, you’ll use embeddings for tasks like classification, outlier detection, clustering and semantic search. You’ll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) systems and question-answering solutions, on your own proprietary data using Google Cloud’s Vertex AI.

Scopri di più

Explore AI-powered search technologies, tools, and applications in this course. Learn semantic search utilizing vector embeddings, hybrid search combining semantic and keyword approaches, and retrieval-augmented generation (RAG) minimizing AI hallucinations as a grounded AI agent. Gain practical experience with Vertex AI Vector Search to build your intelligent search engine.

Scopri di più

In this course, you'll use text embeddings for tasks like classification, outlier detection, text clustering and semantic search. You'll combine semantic search with the text generation capabilities of an LLM to build Retrieval Augmented Generation (RAG) solutions, such as for question-answering systems, using Google Cloud's Vertex AI and Google Cloud databases.

Scopri di più

Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

Scopri di più

Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

Scopri di più

This content is deprecated. Please see the latest version of the course, here.

Scopri di più

Questo corso illustra Generative AI Studio, un prodotto su Vertex AI che ti aiuta a prototipare e personalizzare i modelli di AI generativa in modo da poterne utilizzare le capacità nelle tue applicazioni. In questo corso imparerai cos'è Generative AI Studio, le sue funzionalità e opzioni e come utilizzarlo, esaminando le demo del prodotto. Alla fine, troverai un laboratorio pratico per mettere in pratica ciò che hai imparato e un quiz per testare le tue conoscenze.

Scopri di più

Questo corso introduce i modelli di diffusione, una famiglia di modelli di machine learning che recentemente si sono dimostrati promettenti nello spazio di generazione delle immagini. I modelli di diffusione traggono ispirazione dalla fisica, in particolare dalla termodinamica. Negli ultimi anni, i modelli di diffusione sono diventati popolari sia nella ricerca che nella produzione. I modelli di diffusione sono alla base di molti modelli e strumenti di generazione di immagini all'avanguardia su Google Cloud. Questo corso ti introduce alla teoria alla base dei modelli di diffusione e a come addestrarli ed eseguirne il deployment su Vertex AI.

Scopri di più

Questo corso ti insegna come creare un modello per le didascalie delle immagini utilizzando il deep learning. Scoprirai i diversi componenti di un modello per le didascalie delle immagini, come l'encoder e il decoder, e imparerai ad addestrare e valutare il tuo modello. Alla fine di questo corso, sarai in grado di creare modelli personali per le didascalie delle immagini e utilizzarli per generare didascalie per le immagini.

Scopri di più

Questo corso ti offre un riepilogo dell'architettura encoder-decoder, che è un'architettura di machine learning potente e diffusa per attività da sequenza a sequenza come traduzione automatica, riassunto del testo e risposta alle domande. Apprenderai i componenti principali dell'architettura encoder-decoder e come addestrare e fornire questi modelli. Nella procedura dettagliata del lab corrispondente, implementerai in TensorFlow dall'inizio un semplice codice dell'architettura encoder-decoder per la generazione di poesie da zero.

Scopri di più

Questo corso ti introduce all'architettura Transformer e al modello BERT (Bidirectional Encoder Representations from Transformers). Scopri i componenti principali dell'architettura Transformer, come il meccanismo di auto-attenzione, e come viene utilizzata per creare il modello BERT. Imparerai anche le diverse attività per le quali può essere utilizzato il modello BERT, come la classificazione del testo, la risposta alle domande e l'inferenza del linguaggio naturale. Si stima che il completamento di questo corso richieda circa 45 minuti.

Scopri di più

Questo corso ti introdurrà al meccanismo di attenzione, una potente tecnica che consente alle reti neurali di concentrarsi su parti specifiche di una sequenza di input. Imparerai come funziona l'attenzione e come può essere utilizzata per migliorare le prestazioni di molte attività di machine learning, come la traduzione automatica, il compendio di testi e la risposta alle domande.

Scopri di più

This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

Scopri di più

In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

Scopri di più

(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

Scopri di più

This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.

Scopri di più

Dal momento che l'uso dell'intelligenza artificiale e del machine learning nelle aziende continua a crescere, cresce anche l'importanza di realizzarli in modo responsabile. Molti sono scoraggiati dal fatto che parlare di IA responsabile può essere più facile che metterla in pratica. Se vuoi imparare come operativizzare l'IA responsabile nella tua organizzazione, questo corso fa per te. In questo corso scoprirai come Google Cloud ci riesce attualmente, oltre alle best practice e alle lezioni apprese, per fungere da framework per costruire il tuo approccio all'IA responsabile.

Scopri di più

Guadagna un badge delle competenze completando i corsi Introduction to Generative AI, Introduction to Large Language Models e Introduction to Responsible AI. Superando il quiz finale, dimostrerai la tua comprensione dei concetti fondamentali relativi all'IA generativa. Un badge delle competenze è un badge digitale rilasciato da Google Cloud come riconoscimento della tua conoscenza dei prodotti e dei servizi Google Cloud. Condividi il tuo badge delle competenze rendendo pubblico il tuo profilo e aggiungendolo al tuo profilo sui social media.

Scopri di più

Questo è un corso di microlearning di livello introduttivo volto a spiegare cos'è l'IA responsabile, perché è importante e in che modo Google implementa l'IA responsabile nei propri prodotti. Introduce anche i 7 principi dell'IA di Google.

Scopri di più

Questo è un corso di microlearning di livello introduttivo che esplora cosa sono i modelli linguistici di grandi dimensioni (LLM), i casi d'uso in cui possono essere utilizzati e come è possibile utilizzare l'ottimizzazione dei prompt per migliorare le prestazioni dei modelli LLM. Descrive inoltre gli strumenti Google per aiutarti a sviluppare le tue app Gen AI.

Scopri di più

Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…

Scopri di più

Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Scopri di più

Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

Scopri di più

Questo è un corso di microlearning di livello introduttivo volto a spiegare cos'è l'AI generativa, come viene utilizzata e in che modo differisce dai tradizionali metodi di machine learning. Descrive inoltre gli strumenti Google che possono aiutarti a sviluppare le tue app Gen AI.

Scopri di più

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.

Scopri di più

Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

Scopri di più