Earn a skill badge by completing the Automate Interactions with Contact Center AI quest, where you will learn about the features of Contact Center AI, including how to Build a virtual agent, Design conversation flows for your virtual agent; Add a phone gateway to your virtual agent; Use Dialogflow for troubleshooting; Review logs and debug your virtual agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
Earn a skill badge by completing the Create Conversational AI Agents with Dialogflow CX quest, where you will learn how to create a conversational virtual agent, including how to: define intents and entities, use versions and environments, create conversational branching, and use IVR features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge quest, and the final assessment challenge lab, to receive a skill badge that you can share with your network.
This content is deprecated. Please see the latest version of the course, here.
Welcome to "CCAI Operations and Implementation", the fourth course in the "Customer Experiences with Contact Center AI" series. In this course, learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale. In this course, you'll be introduced to Agent Assist and the technology it uses so you can delight your customers with the efficiencies and accuracy of services provided when customers require human agents, connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business, Dialogflow's Environment Management tool for deployment of different versions of your virtual agent for various purposes, compliance measures and regulations you should be aware of when bringing your virtual agent to production, and you'll be given tips from virtua…
Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise. This is an intermediate course, intended for learners with the following type of role: Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Welcome to "Virtual Agent Development in Dialogflow CX for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business.
Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations. Through a combination of presentations, demos, and hands-on labs, participants learn how to create virtual agents. This is an intermediate course, intended for learners with the following types of roles: Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. Citizen developers: Creates new business applications fo…
Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation.
In this course, you shadow a series of client meetings led by a Looker Professional Services Consultant.
By the end of this course, you should feel confident employing technical concepts to fulfill business requirements and be familiar with common complex design patterns.
Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
In this course you will discover additional tools for your toolbox for working with complex deployments, building robust solutions, and delivering even more value.
Mit dem Skill-Logo zum Kurs Daten für ML-APIs in Google Cloud vorbereiten weisen Sie Grundkenntnisse in folgenden Bereichen nach: Bereinigen von Daten mit Dataprep von Trifacta, Ausführen von Datenpipelines in Dataflow, Erstellen von Clustern und Ausführen von Apache Spark-Jobs in Dataproc sowie Aufrufen von ML-APIs, einschließlich der Cloud Natural Language API, Cloud Speech-to-Text API und Video Intelligence API. Ein Skill-Logo ist ein exklusives digitales Abzeichen, das von Google Cloud ausgestellt wird und Ihre Kenntnisse über unsere Produkte und Dienste belegt. In diesem Zusammenhang wird auch die Fähigkeit bewertet, Ihr Wissen in einer interaktiven praxisnahen Geschäftssituation anzuwenden. Absolvieren Sie eine kursspezifische Aufgabenreihe und die Challenge-Lab-Prüfung, um ein Skill-Logo zu erhalten, das Sie in Ihrem Netzwerk posten können.
Develop technical skills beyond LookML along with basic administration for optimizing Looker instances
Der Kurs „Generative KI kennenlernen – Vertex AI“ umfasst eine Reihe von Labs zur Verwendung von generativer KI in Google Cloud. In den Labs lernen Sie, wie Sie die Modelle der Vertex AI PaLM API-Familie verwenden, einschließlich text-bison, chat-bison, und textembedding-gecko. Außerdem lernen Sie, wie Sie Prompts gestalten, Best Practices anwenden und die Modelle für Ideenfindung, Textklassifizierung, Textextraktion, Textzusammenfassungen und mehr verwenden. Weiterhin erfahren Sie, wie Sie ein Foundation Model durch das Trainieren über benutzerdefiniertes Training in Vertex AI optimieren und es in einem Vertex AI-Endpunkt bereitstellen.
This course will help ML Engineers, Developers, and Data Scientists implement Large Language Models for Generative AI use cases with Vertex AI. The first two modules of this course contain links to videos and prerequisite course materials that will build your knowledge foundation in Generative AI. Please do not skip these modules. The advanced modules in this course assume you have completed these earlier modules.
Da die Nutzung von künstlicher Intelligenz und Machine Learning in Unternehmen weiter zunimmt, wird auch deren verantwortungsbewusste Entwicklung ein immer wichtigeres Thema. Dabei ist es für viele schwierig, die Überlegungen zur verantwortungsbewussten Anwendung von KI in die Praxis umzusetzen. Wenn Sie wissen möchten, wie sich die verantwortungsbewusste Anwendung von KI in die Praxis umsetzen, also operationalisieren lässt, finden Sie in diesem Kurs entsprechende Hilfestellungen. In diesem Kurs erfahren Sie, wie dies mit Google Cloud heutzutage möglich ist, inklusive entsprechender Best Practices und Erkenntnisse. Es wird gezeigt, welches Framework Google Cloud bietet, um einen eigenen Ansatz für die verantwortungsbewusste Anwendung von KI zu entwickeln.
Dieser Kurs bietet eine Einführung in Vertex AI Studio, ein Tool für die Interaktion mit generativen KI-Modellen sowie das Prototyping von Geschäftsideen und ihre Umsetzung. Anhand eines eindrucksvollen Anwendungsfalls, ansprechender Lektionen und einer praktischen Übung lernen Sie den Lebenszyklus vom Prompt bis zum Produkt kennen und erfahren, wie Sie Vertex AI Studio für multimodale Gemini-Anwendungen, Prompt-Design, Prompt Engineering und Modellabstimmung einsetzen können. Ziel ist es, Ihnen aufzuzeigen, wie Sie das Potenzial von generativer KI in Ihren Projekten mit Vertex AI Studio ausschöpfen.
This course introduces participants to MLOps tools and best practices for deploying, evaluating, monitoring and operating production ML systems on Google Cloud. MLOps is a discipline focused on the deployment, testing, monitoring, and automation of ML systems in production. Machine Learning Engineering professionals use tools for continuous improvement and evaluation of deployed models. They work with (or can be) Data Scientists, who develop models, to enable velocity and rigor in deploying the best performing models.
In this course, you apply your knowledge of classification models and embeddings to build a ML pipeline that functions as a recommendation engine. This is the fifth and final course of the Advanced Machine Learning on Google Cloud series.
In diesem Kurs erfahren Sie, wie Sie mithilfe von Deep Learning ein Modell zur Bilduntertitelung erstellen. Sie lernen die verschiedenen Komponenten eines solchen Modells wie den Encoder und Decoder und die Schritte zum Trainieren und Bewerten des Modells kennen. Nach Abschluss dieses Kurses haben Sie folgende Kompetenzen erworben: Erstellen eigener Modelle zur Bilduntertitelung und Verwenden der Modelle zum Generieren von Untertiteln
Dieser Kurs bietet eine Einführung in die Transformer-Architektur und das BERT-Modell (Bidirectional Encoder Representations from Transformers). Sie lernen die Hauptkomponenten der Transformer-Architektur wie den Self-Attention-Mechanismus kennen und erfahren, wie Sie diesen zum Erstellen des BERT-Modells verwenden. Darüber hinaus werden verschiedene Aufgaben behandelt, für die BERT genutzt werden kann, wie etwa Textklassifizierung, Question Answering und Natural-Language-Inferenz. Der gesamte Kurs dauert ungefähr 45 Minuten.
Dieser Kurs vermittelt Ihnen eine Zusammenfassung der Encoder-Decoder-Architektur, einer leistungsstarken und gängigen Architektur, die bei Sequenz-zu-Sequenz-Tasks wie maschinellen Übersetzungen, Textzusammenfassungen und dem Question Answering eingesetzt wird. Sie lernen die Hauptkomponenten der Encoder-Decoder-Architektur kennen und erfahren, wie Sie diese Modelle trainieren und bereitstellen können. Im dazugehörigen Lab mit Schritt-für-Schritt-Anleitung können Sie in TensorFlow von Grund auf einen Code für eine einfache Implementierung einer Encoder-Decoder-Architektur erstellen, die zum Schreiben von Gedichten dient.
In diesem Kurs wird der Aufmerksamkeitsmechanismus vorgestellt. Dies ist ein leistungsstarkes Verfahren, das die Fokussierung neuronaler Netzwerke auf bestimmte Abschnitte einer Eingabesequenz ermöglicht. Sie erfahren, wie der Aufmerksamkeitsmechanismus funktioniert und wie Sie damit die Leistung verschiedener Machine Learning-Tasks wie maschinelle Übersetzungen, Zusammenfassungen von Texten und Question Answering verbessern können.
In diesem Kurs werden Diffusion-Modelle vorgestellt, eine Gruppe verschiedener Machine Learning-Modelle, die kürzlich einige vielversprechende Fortschritte im Bereich Bildgenerierung gemacht haben. Diffusion-Modelle basieren auf physikalischen Konzepten der Thermodynamik und sind in den letzten Jahren in der Forschung und Industrie sehr beliebt geworden. Dabei stützen sich Diffusion-Modelle auf viele innovative Modelle und Tools zur Bildgenerierung in Google Cloud. In diesem Kurs werden Ihnen die theoretischen Grundlagen der Diffusion-Modelle erläutert und wie Sie diese Modelle über Vertex AI trainieren und bereitstellen können.
Earn a skill badge by completing the Introduction to Generative AI, Introduction to Large Language Models and Introduction to Responsible AI courses. By passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
In diesem Einführungskurs im Microlearning-Format wird erklärt, was verantwortungsbewusste Anwendung von KI bedeutet, warum sie wichtig ist und wie Google dies in seinen Produkten berücksichtigt. Darüber hinaus werden die 7 KI-Grundsätze von Google behandelt.
In diesem Einführungskurs im Microlearning-Format wird untersucht, was Large Language Models (LLM) sind, für welche Anwendungsfälle sie genutzt werden können und wie die LLM-Leistung durch Feinabstimmung von Prompts gesteigert werden kann. Darüber hinaus werden Tools von Google behandelt, die das Entwickeln eigener Anwendungen basierend auf generativer KI ermöglichen.
In diesem Einführungskurs im Microlearning-Format wird erklärt, was generative KI ist, wie sie genutzt wird und wie sie sich von herkömmlichen Methoden für Machine Learning unterscheidet. Darüber hinaus werden Tools von Google behandelt, mit denen Sie eigene Anwendungen basierend auf generativer KI entwickeln können.
This course introduces the products and solutions to solve NLP problems on Google Cloud. Additionally, it explores the processes, techniques, and tools to develop an NLP project with neural networks by using Vertex AI and TensorFlow.
This course describes different types of computer vision use cases and then highlights different machine learning strategies for solving these use cases. The strategies vary from experimenting with pre-built ML models through pre-built ML APIs and AutoML Vision to building custom image classifiers using linear models, deep neural network (DNN) models or convolutional neural network (CNN) models. The course shows how to improve a model's accuracy with augmentation, feature extraction, and fine-tuning hyperparameters while trying to avoid overfitting the data. The course also looks at practical issues that arise, for example, when one doesn't have enough data and how to incorporate the latest research findings into different models. Learners will get hands-on practice building and optimizing their own image classification models on a variety of public datasets in the labs they will work on.
This course reviews the processes for creating table calculations, pivots and visualizations
This course is designed for Looker users who want to create their own ad-hoc reports. It assumes experience of everything covered in our Get Started with Looker course (logging in, finding Looks & dashboards, adjusting filters, and sending data)
In this course you will discover Liquid, the templating language invented by Shopify and explore how it can be used in Looker to create dynamic links, content, formatting, and more.
Hands on course covering the main uses of extends and the three primary LookML objects extends are used on as well as some advanced usage of extends.
This course is designed to teach you about roles, permission sets and model sets. These are areas that are used together to manage what users can do and what they can see in Looker.
This course aims to introduce you to the basic concepts of Git: what it is and how it's used in Looker. You will also develop an in-depth knowledge of the caching process on the Looker platform, such as why they are used and why they work
This course provides an introduction to databases and summarized the differences in the main database technologies. This course will also introduce you to Looker and how Looker scales as a modern data platform. In the lessons, you will build and maintain standard Looker data models and establish the foundation necessary to learn Looker's more advanced features.
This course covers how to implement the various flavors of production ML systems— static, dynamic, and continuous training; static and dynamic inference; and batch and online processing. You delve into TensorFlow abstraction levels, the various options for doing distributed training, and how to write distributed training models with custom estimators. This is the second course of the Advanced Machine Learning on Google Cloud series. After completing this course, enroll in the Image Understanding with TensorFlow on Google Cloud course.
This course provides an iterative approach to plan, build, launch, and grow a modern, scalable, mature analytics ecosystem and data culture in an organization that consistently achieves established business outcomes. Users will also learn how to design and build a useful, easy-to-use dashboard in Looker. It assumes experience with everything covered in our Getting Started with Looker and Building Reports in Looker courses.
In this course, we’ll show you how organizations are aligning their BI strategy to most effectively achieve business outcomes with Looker. We'll follow four iterative steps: Plan, Build, Launch, Grow, and provide resources to take into your own services delivery to build Looker with the goal of achieving business outcomes.
By the end of this course, you should be able to articulate Looker's value propositions and what makes it different from other analytics tools in the market. You should also be able to explain how Looker works, and explain the standard components of successful service delivery.
This course takes a real-world approach to the ML Workflow through a case study. An ML team faces several ML business requirements and use cases. The team must understand the tools required for data management and governance and consider the best approach for data preprocessing. The team is presented with three options to build ML models for two use cases. The course explains why they would use AutoML, BigQuery ML, or custom training to achieve their objectives.
This course explores the benefits of using Vertex AI Feature Store, how to improve the accuracy of ML models, and how to find which data columns make the most useful features. This course also includes content and labs on feature engineering using BigQuery ML, Keras, and TensorFlow.
This course covers building ML models with TensorFlow and Keras, improving the accuracy of ML models and writing ML models for scaled use.
The course begins with a discussion about data: how to improve data quality and perform exploratory data analysis. We describe Vertex AI AutoML and how to build, train, and deploy an ML model without writing a single line of code. You will understand the benefits of Big Query ML. We then discuss how to optimize a machine learning (ML) model and how generalization and sampling can help assess the quality of ML models for custom training.
This course explores what ML is and what problems it can solve. The course also discusses best practices for implementing machine learning. You’re introduced to Vertex AI, a unified platform to quickly build, train, and deploy AutoML machine learning models. The course discusses the five phases of converting a candidate use case to be driven by machine learning, and why it’s important to not skip them. The course ends with recognizing the biases that ML can amplify and how to recognize them.
This course introduces the Google Cloud big data and machine learning products and services that support the data-to-AI lifecycle. It explores the processes, challenges, and benefits of building a big data pipeline and machine learning models with Vertex AI on Google Cloud.