Unirse Acceder

Thomas Chen

Miembro desde 2023

Contact Center as a Service Implementation Earned oct 2, 2025 EDT
Advanced Performance Measurement Earned sep 26, 2025 EDT
Customer Engagement Suite with Google AI Architecture Earned sep 17, 2025 EDT
Analyze patterns in conversational data with Conversational Insights Earned sep 17, 2025 EDT
Conversational Insights Earned sep 12, 2025 EDT
Evaluate Gen AI model and agent performance Earned sep 9, 2025 EDT
Edit images with Imagen Earned sep 8, 2025 EDT
Performance Measurement Earned sep 8, 2025 EDT
Build Gen AI solutions using Model Garden models and APIs Earned sep 8, 2025 EDT
Conversational AI on Vertex AI and Dialogflow CX Earned sep 4, 2025 EDT
Improve Performance by Fine-Tuning Foundation Models Earned sep 3, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned ago 29, 2025 EDT
Virtual FAQ with data store agents Earned ago 28, 2025 EDT
Incorporate Generative Features into Conversational Agent flows Earned ago 28, 2025 EDT
Stateful Flows Earned ago 27, 2025 EDT
Generative Playbooks Earned ago 26, 2025 EDT
Conversational AI and its Engagement Framework Earned ago 25, 2025 EDT
Engineer Effective Prompts for Generative Models Earned ago 1, 2025 EDT
Explore Google's Gen AI Models Earned ago 1, 2025 EDT
Deploy Multi-Agent Systems with Agent Development Kit (ADK) and Agent Engine Earned jul 21, 2025 EDT
Orchestrate LLM solutions with LangChain Earned jul 18, 2025 EDT
Orchestrating Gen AI Applications with LangChain Earned jul 14, 2025 EDT
Build generative virtual agents with API integrations Earned jun 14, 2025 EDT
Introduction to CES and Conversational Agents Earned jun 10, 2025 EDT
Deploy Google Agentspace Earned jun 5, 2025 EDT
Acelera el intercambio de conocimientos con Agentspace Earned may 27, 2025 EDT
Introduction to Google Distributed Cloud connected Earned oct 16, 2024 EDT
Arquitectura de codificador-decodificador Earned ago 15, 2024 EDT
Mecanismo de atención Earned ago 13, 2024 EDT
Diseño de instrucciones en Vertex AI Earned ago 6, 2024 EDT
Generative AI Fundamentals Earned ago 3, 2024 EDT
Build and Deploy a Generative AI solution using a RAG framework Earned jun 25, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned jun 24, 2024 EDT
Introducción a la generación de imágenes Earned jun 17, 2024 EDT
Chronicle SIEM Fundamentals Earned jun 16, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned jun 14, 2024 EDT
Text Prompt Engineering Techniques Earned may 17, 2024 EDT
Introducción a Vertex AI Studio Earned may 11, 2024 EDT
Generative AI for Business Leaders Earned may 11, 2024 EDT
IA responsable: Aplica los principios de la IA con Google Cloud Earned may 9, 2024 EDT
Introducción a la IA responsable Earned may 7, 2024 EDT
Introducción a los modelos de lenguaje grandes Earned may 7, 2024 EDT
Introducción a la IA generativa Earned may 3, 2024 EDT
VM Migration for Partners Earned abr 11, 2023 EDT
Deploying and Managing Google Cloud VMware Engine Earned abr 6, 2023 EDT

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

Más información

In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

Más información

In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

Más información

Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Más información

In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

Más información

Complete the Evaluate Gen AI model and agent performance skill badge to demonstrate your ability to use the Gen AI evaluation service. You will evaluate models to select the best model for a given task, compare models against each other and evaluate the performance of agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Más información

Complete the Edit images with Imagen skill badge to demonstrate your skills with Imagen's mask modes and editing modes to edit images according to certain prompts. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Más información

This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

Más información

Complete the Develop solutions using Model Garden APIs skill badge to demonstrate your ability to use Vertex AI Model Garden features when building gen AI solutions. You will use partner APIs such as Anthropic Claude ands Meta Llama, deploy and programatically access foundation models like Gemma and Stable Diffusion XL and access Vertex AI Endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Más información

In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

Más información

Model tuning is an effective way to customize large models to your tasks. It's a key step to improve the model's quality and efficiency. Model tuning provides benefits such as higher quality results for your specific tasks and increased model robustness. You learn some of the tuning options available in Vertex AI and when to use them.

Más información

Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

Más información

In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

Más información

Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

Más información

Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

Más información

Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

Más información

Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.

Más información

Learn a variety of strategies and techniques to engineer effective prompts for generative models

Más información

Learn how to leverage Gemini multimodal capabilities to process and generate text, images, and audio and to integrate Gemini through APIs to perform tasks such as content creation and summarization.

Más información

In this course, you’ll learn to use the Google Agent Development Kit to build complex, multi-agent systems. You will build agents equipped with tools, and connect them with parent-child relationships and flows to define how they interact. You’ll run your agents locally and deploy them to Vertex AI Agent Engine to run as a managed agentic flow, with infrastructure decisions and resource scaling handled by Agent Engine. Please note these labs are based off a pre-released version of this product. There may be some lag on these labs as we provide maintenance updates.

Más información

Learn to use LangChain to call Google Cloud LLMs and Generative AI Services and Datastores to simplify complex applications' code.

Más información

This course equips full-stack mobile and web developers with the skills to integrate generative AI features into their applications using LangChain. You'll learn how to leverage LangChain’s capabilities for backend flows and seamless model execution, all within the familiar environment of Python. The course guides you through the entire process, from prototyping to production, ensuring a smooth journey in building next-generation AI-powered applications.

Más información

Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

Más información

This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

Más información

In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

Más información

Combina la experiencia en la búsqueda y la IA de Google con Agentspace, una herramienta empresarial diseñada para ayudar a los empleados a encontrar información específica en almacenes de documentos, correos electrónicos, chats, sistemas de tickets y otras fuentes de datos, todo desde una sola barra de búsqueda. El asistente de Agentspace también puede ayudarte a generar ideas, investigar, crear esquemas de documentos y realizar acciones como invitar a compañeros de trabajo a un evento de calendario para acelerar el trabajo de conocimiento y la colaboración de todo tipo.

Más información

In this course, you will learn about GDC connected (previously known as GDC Edge), an offering from Google Distributed Cloud. This course provides both a business and technical overview of GDC connected, exploring its key features and target customers. Participants will gain insights into GDC connected's value proposition and learn how to effectively communicate its benefits to potential clients, enabling them to qualify for sales opportunities.

Más información

En este curso, se brinda un resumen de la arquitectura de codificador-decodificador, una arquitectura de aprendizaje automático importante y potente para realizar tareas de secuencia por secuencia, como las de traducción automática, resúmenes de texto y respuestas a preguntas. Aprenderás sobre los componentes principales de la arquitectura de codificador-decodificador y cómo entrenar y entregar estos modelos. En la explicación del lab, programarás una implementación sencilla de la arquitectura de codificador-decodificador en TensorFlow para generar poemas desde un comienzo.

Más información

Este curso es una introducción al mecanismo de atención, una potente técnica que permite a las redes neuronales enfocarse en partes específicas de una secuencia de entrada. Sabrás cómo funciona la atención y cómo puede utilizarse para mejorar el rendimiento de diversas tareas de aprendizaje automático, como la traducción automática, el resumen de textos y la respuesta a preguntas.

Más información

Completa la insignia de habilidad del curso introductorio Diseño de instrucciones en Vertex AI y demuestra tus habilidades para realizar las siguientes actividades: ingeniería de instrucciones, análisis de imágenes y aplicación de técnicas generativas multimodales en Vertex AI. Descubre cómo crear instrucciones eficaces, guía las respuestas de la IA generativa y aplica modelos de Gemini en situaciones de marketing de la vida real. Una insignia de habilidad es una insignia digital exclusiva que emite Google Cloud en reconocimiento de tu dominio de los productos y servicios de la plataforma, y que prueba tu capacidad de aplicar esos conocimientos en un entorno interactivo y práctico. Completa este curso de insignia de habilidad y el lab de desafío de la evaluación final para recibir una insignia que puedes compartir con tu red.

Más información

Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

Más información

Demonstrate your ability to implement updated prompt engineering techniques and utilize several of Gemini's key capacilities including multimodal understanding and function calling. Then integrate generative AI into a RAG application deployed to Cloud Run. This course contains labs that are to be used as a test environment. They are deployed to test your understanding as a learner with a limited scope. These technologies can be used with fewer limitations in a real world environment.

Más información

(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

Más información

En este curso, se presenta una introducción a los modelos de difusión: una familia de modelos de aprendizaje automático que demostraron ser muy prometedores en el área de la generación de imágenes. Los modelos de difusión se inspiran en la física, específicamente, en la termodinámica. En los últimos años, los modelos de difusión se han vuelto populares tanto en investigaciones como en la industria. Los modelos de difusión respaldan muchos de los modelos de generación de imágenes y herramientas vanguardistas de Google Cloud. En este curso, se presenta la teoría detrás de los modelos de difusión y cómo entrenarlos y, luego, implementarlos en Vertex AI.

Más información

This course will provide you with an overview of SIEM technology to set the stage for the differentiation and expansion of capabilities that Chronicle SIEM provides.

Más información

This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

Más información

Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

Más información

En este curso, se presenta Vertex AI Studio, una herramienta para interactuar con modelos de IA generativa, crear prototipos de ideas de negocio y llevarlas a producción. A través de un caso de uso envolvente, lecciones atractivas y un lab práctico, explorarás el ciclo de vida desde la instrucción hasta el producto y aprenderás cómo aprovechar Vertex AI Studio para aplicaciones multimodales de Gemini, diseño de instrucciones, ingeniería de instrucciones y ajuste de modelos. El objetivo es permitirte desbloquear el potencial de la IA generativa en tus proyectos con Vertex AI Studio.

Más información

A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

Más información

A medida que aumenta el uso empresarial de la inteligencia artificial y el aprendizaje automático, también crece la importancia de implementarlo responsablemente. El desafío para muchas personas es que hablar sobre la IA responsable puede ser más fácil que aplicarla. Si te interesa aprender cómo poner en funcionamiento la IA responsable en tu organización, este curso es para ti. En este curso, aprenderás cómo Google Cloud aplica estos principios en la actualidad, junto con las prácticas recomendadas y las lecciones aprendidas, para usarlos como marco de trabajo de modo que puedas crear tu propio enfoque de IA responsable.

Más información

Este es un curso introductorio de microaprendizaje destinado a explicar qué es la IA responsable, por qué es importante y cómo la implementa Google en sus productos. También se presentan los 7 principios de la IA de Google.

Más información

Este es un curso introductorio de microaprendizaje en el que se explora qué son los modelos de lenguaje grandes (LLM), sus casos de uso y cómo se puede utilizar el ajuste de instrucciones para mejorar el rendimiento de los LLM. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.

Más información

Este es un curso introductorio de microaprendizaje destinado a explicar qué es la IA generativa, cómo se utiliza y en qué se diferencia de los métodos de aprendizaje automático tradicionales. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.

Más información

This course provides comprehensive skills on VM migration, from the initial assessment through the final implementation through presentations, demonstrations, and whiteboard session.

Más información

This course enables partners to help customers extend their on-premises VMware environments to Google Cloud using Google Cloud VMware Engine. Partners will learn how to architect Google Cloud VMware Engine migration solutions that allow customers to move virtual machines to the cloud with minimal risk. The course also instructs partners on how to solve real-world VMware integration and migration problems.

Más información