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Thomas Chen

Member since 2023

Contact Center as a Service Implementation Earned أكتوبر 2, 2025 EDT
Advanced Performance Measurement Earned سبتمبر 26, 2025 EDT
Customer Engagement Suite with Google AI Architecture Earned سبتمبر 17, 2025 EDT
Analyze patterns in conversational data with Conversational Insights Earned سبتمبر 17, 2025 EDT
Conversational Insights Earned سبتمبر 12, 2025 EDT
Evaluate Gen AI model and agent performance Earned سبتمبر 9, 2025 EDT
Edit images with Imagen Earned سبتمبر 8, 2025 EDT
Performance Measurement Earned سبتمبر 8, 2025 EDT
Build Gen AI solutions using Model Garden models and APIs Earned سبتمبر 8, 2025 EDT
Conversational AI on Vertex AI and Dialogflow CX Earned سبتمبر 4, 2025 EDT
Improve Performance by Fine-Tuning Foundation Models Earned سبتمبر 3, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned أغسطس 29, 2025 EDT
Virtual FAQ with data store agents Earned أغسطس 28, 2025 EDT
Incorporate Generative Features into Conversational Agent flows Earned أغسطس 28, 2025 EDT
Stateful Flows Earned أغسطس 27, 2025 EDT
Generative Playbooks Earned أغسطس 26, 2025 EDT
Conversational AI and its Engagement Framework Earned أغسطس 25, 2025 EDT
Engineer Effective Prompts for Generative Models Earned أغسطس 1, 2025 EDT
Explore Google's Gen AI Models Earned أغسطس 1, 2025 EDT
Deploy Multi-Agent Systems with Agent Development Kit (ADK) and Agent Engine Earned يوليو 21, 2025 EDT
Orchestrate LLM solutions with LangChain Earned يوليو 18, 2025 EDT
Orchestrating Gen AI Applications with LangChain Earned يوليو 14, 2025 EDT
Build generative virtual agents with API integrations Earned يونيو 14, 2025 EDT
Introduction to CES and Conversational Agents Earned يونيو 10, 2025 EDT
Deploy Google Agentspace Earned يونيو 5, 2025 EDT
Accelerate Knowledge Exchange with Google Agentspace Earned مايو 27, 2025 EDT
Introduction to Google Distributed Cloud connected Earned أكتوبر 16, 2024 EDT
Encoder-Decoder Architecture Earned أغسطس 15, 2024 EDT
Attention Mechanism Earned أغسطس 13, 2024 EDT
Prompt Design in Vertex AI Earned أغسطس 6, 2024 EDT
Generative AI Fundamentals Earned أغسطس 3, 2024 EDT
Build and Deploy a Generative AI solution using a RAG framework Earned يونيو 25, 2024 EDT
Building Gen AI Apps with Vertex AI: Prompting and Tuning Earned يونيو 24, 2024 EDT
Introduction to Image Generation Earned يونيو 17, 2024 EDT
Chronicle SIEM Fundamentals Earned يونيو 16, 2024 EDT
Integrate Vertex AI Search and Conversation into Voice and Chat Apps Earned يونيو 14, 2024 EDT
Text Prompt Engineering Techniques Earned مايو 17, 2024 EDT
Introduction to Vertex AI Studio Earned مايو 11, 2024 EDT
Generative AI for Business Leaders Earned مايو 11, 2024 EDT
Responsible AI: Applying AI Principles with Google Cloud Earned مايو 9, 2024 EDT
Introduction to Responsible AI Earned مايو 7, 2024 EDT
Introduction to Large Language Models Earned مايو 7, 2024 EDT
Introduction to Generative AI Earned مايو 3, 2024 EDT
VM Migration for Partners Earned أبريل 11, 2023 EDT
Deploying and Managing Google Cloud VMware Engine Earned أبريل 6, 2023 EDT

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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Complete the Evaluate Gen AI model and agent performance skill badge to demonstrate your ability to use the Gen AI evaluation service. You will evaluate models to select the best model for a given task, compare models against each other and evaluate the performance of agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Edit images with Imagen skill badge to demonstrate your skills with Imagen's mask modes and editing modes to edit images according to certain prompts. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.

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Complete the Develop solutions using Model Garden APIs skill badge to demonstrate your ability to use Vertex AI Model Garden features when building gen AI solutions. You will use partner APIs such as Anthropic Claude ands Meta Llama, deploy and programatically access foundation models like Gemma and Stable Diffusion XL and access Vertex AI Endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how to use the new generative AI features in Dialogflow CX to create virtual agents that can have more natural and engaging conversations with customers. Discover how to deploy generative fallback responses to gracefully handle errors and omissions in customer conversations, deploy generators to increase intent coverage, and structure, ingest, and manage data in a data store. And explore how to deploy and maintain generative AI agents using your data, and deploy and maintain hybrid agents in combination with existing intent-based design paradigms.

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Model tuning is an effective way to customize large models to your tasks. It's a key step to improve the model's quality and efficiency. Model tuning provides benefits such as higher quality results for your specific tasks and increased model robustness. You learn some of the tuning options available in Vertex AI and when to use them.

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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Transform your understanding of customer service with this course on the Customer Engagement Suite (CES) and its powerful generative AI capabilities. You'll start by tracing the journey of contact centers, understanding how they've evolved and where gen AI is propelling them next. Then, you'll gain a deep understanding of the core building blocks within the CES solution, seeing how each component contributes to delivering exceptional customer experiences. The course concludes by exploring the robust business case for CES, along with practical use cases and the various user personas that benefit from this innovative solution.

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Learn a variety of strategies and techniques to engineer effective prompts for generative models

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Learn how to leverage Gemini multimodal capabilities to process and generate text, images, and audio and to integrate Gemini through APIs to perform tasks such as content creation and summarization.

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In this course, you’ll learn to use the Google Agent Development Kit to build complex, multi-agent systems. You will build agents equipped with tools, and connect them with parent-child relationships and flows to define how they interact. You’ll run your agents locally and deploy them to Vertex AI Agent Engine to run as a managed agentic flow, with infrastructure decisions and resource scaling handled by Agent Engine. Please note these labs are based off a pre-released version of this product. There may be some lag on these labs as we provide maintenance updates.

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Learn to use LangChain to call Google Cloud LLMs and Generative AI Services and Datastores to simplify complex applications' code.

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This course equips full-stack mobile and web developers with the skills to integrate generative AI features into their applications using LangChain. You'll learn how to leverage LangChain’s capabilities for backend flows and seamless model execution, all within the familiar environment of Python. The course guides you through the entire process, from prototyping to production, ensuring a smooth journey in building next-generation AI-powered applications.

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Demonstrate the ability to create and deploy generative virtual agents with natural language using Vertex AI Agent Builder and augment responses by integrating Gemini responses with third party APIs and your own data stores You will use the following technologies and Google Cloud services: Vertex AI Agent Builder Gemini Cloud Functions

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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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Unite Google’s expertise in search and AI with Google Agentspace, an enterprise tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Google Agentspace assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds.

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In this course, you will learn about GDC connected (previously known as GDC Edge), an offering from Google Distributed Cloud. This course provides both a business and technical overview of GDC connected, exploring its key features and target customers. Participants will gain insights into GDC connected's value proposition and learn how to effectively communicate its benefits to potential clients, enabling them to qualify for sales opportunities.

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This course gives you a synopsis of the encoder-decoder architecture, which is a powerful and prevalent machine learning architecture for sequence-to-sequence tasks such as machine translation, text summarization, and question answering. You learn about the main components of the encoder-decoder architecture and how to train and serve these models. In the corresponding lab walkthrough, you’ll code in TensorFlow a simple implementation of the encoder-decoder architecture for poetry generation from the beginning.

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This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering. This course is estimated to take approximately 45 minutes to complete.

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Complete the introductory Prompt Design in Vertex AI skill badge to demonstrate skills in the following: prompt engineering, image analysis, and multimodal generative techniques, within Vertex AI. Discover how to craft effective prompts, guide generative AI output, and apply Gemini models to real-world marketing scenarios.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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Demonstrate your ability to implement updated prompt engineering techniques and utilize several of Gemini's key capacilities including multimodal understanding and function calling. Then integrate generative AI into a RAG application deployed to Cloud Run. This course contains labs that are to be used as a test environment. They are deployed to test your understanding as a learner with a limited scope. These technologies can be used with fewer limitations in a real world environment.

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(This course was previously named Multimodal Prompt Engineering with Gemini and PaLM) This course teaches how to use Vertex AI Studio, a Google Cloud console tool for rapidly prototyping and testing generative AI models. You learn to test sample prompts, design your own prompts, and customize foundation models to handle tasks that meet your application's needs. Whether you are looking for text, chat, code, image or speech generative experiences Vertex AI Studio offers you an interface to work with and APIs to integrate your production application.

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This course introduces diffusion models, a family of machine learning models that recently showed promise in the image generation space. Diffusion models draw inspiration from physics, specifically thermodynamics. Within the last few years, diffusion models became popular in both research and industry. Diffusion models underpin many state-of-the-art image generation models and tools on Google Cloud. This course introduces you to the theory behind diffusion models and how to train and deploy them on Vertex AI.

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This course will provide you with an overview of SIEM technology to set the stage for the differentiation and expansion of capabilities that Chronicle SIEM provides.

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This course on Integrate Vertex AI Search and Conversation into Voice and Chat Apps is composed of a set of labs to give you a hands on experience to interacting with new Generative AI technologies. You will learn how to create end-to-end search and conversational experiences by following examples. These technologies complement predefined intent-based chat experiences created in Dialogflow with LLM-based, generative answers that can be based on your own data. Also, they allow you to porvide enterprise-grade search experiences for internal and external websites to search documents, structure data and public websites.

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Text Prompt Engineering Techniques introduces you to consider different strategic approaches & techniques to deploy when writing prompts for text-based generative AI tasks.

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This course introduces Vertex AI Studio, a tool to interact with generative AI models, prototype business ideas, and launch them into production. Through an immersive use case, engaging lessons, and a hands-on lab, you’ll explore the prompt-to-product lifecycle and learn how to leverage Vertex AI Studio for Gemini multimodal applications, prompt design, prompt engineering, and model tuning. The aim is to enable you to unlock the potential of gen AI in your projects with Vertex AI Studio.

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A Business Leader in Generative AI can articulate the capabilities of core cloud Generative AI products and services and understand how they benefit organizations. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey and how they can leverage Google Cloud's generative AI products to overcome these challenges.

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As the use of enterprise Artificial Intelligence and Machine Learning continues to grow, so too does the importance of building it responsibly. A challenge for many is that talking about responsible AI can be easier than putting it into practice. If you’re interested in learning how to operationalize responsible AI in your organization, this course is for you. In this course, you will learn how Google Cloud does this today, together with best practices and lessons learned, to serve as a framework for you to build your own responsible AI approach.

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This is an introductory-level microlearning course aimed at explaining what responsible AI is, why it's important, and how Google implements responsible AI in their products. It also introduces Google's 3 AI principles.

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This is an introductory level micro-learning course that explores what large language models (LLM) are, the use cases where they can be utilized, and how you can use prompt tuning to enhance LLM performance. It also covers Google tools to help you develop your own Gen AI apps.

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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.

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This course provides comprehensive skills on VM migration, from the initial assessment through the final implementation through presentations, demonstrations, and whiteboard session.

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This course enables partners to help customers extend their on-premises VMware environments to Google Cloud using Google Cloud VMware Engine. Partners will learn how to architect Google Cloud VMware Engine migration solutions that allow customers to move virtual machines to the cloud with minimal risk. The course also instructs partners on how to solve real-world VMware integration and migration problems.

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