Integrate Agent Assist with Telephony and Chatbot Systems
Earned Jul 14, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned Jul 14, 2025 EDT
Conversational Insights
Earned Jul 8, 2025 EDT
Analyze patterns in conversational data with Conversational Insights
Earned Jul 7, 2025 EDT
Configure and Maintain CCAIP as an Admin
Earned Jul 3, 2025 EDT
Manage Functions and Reporting with CCAIP
Earned Jul 3, 2025 EDT
Handle Consumer Interactions with CCAIP
Earned Jul 3, 2025 EDT
Introduction to NotebookLM
Earned Jun 27, 2025 EDT
Customer Experiences with Contact Center AI
Earned Jun 27, 2025 EDT
Contact Center as a Service Implementation
Earned Jun 27, 2025 EDT
借助 Agentspace 加速知识交流
Earned Jun 13, 2025 EDT
Extend Google Agentspace assistant capabilities
Earned Jun 5, 2025 EDT
Deploy Google Agentspace
Earned Jun 5, 2025 EDT
Vertex AI Search and Google Agentspace Analytics
Earned Jun 4, 2025 EDT
Skills Boost Arcade Trivia March 2025 Week 4
Earned Mar 25, 2025 EDT
Level 3: ACE App Dev
Earned Mar 17, 2025 EDT
Skills Boost Arcade Trivia March 2025 Week 2
Earned Mar 17, 2025 EDT
Skills Boost Arcade Trivia February 2025 Week 4
Earned Feb 27, 2025 EST
Level 3: Building Blocks
Earned Feb 19, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 3
Earned Feb 17, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 2
Earned Feb 9, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 1
Earned Feb 9, 2025 EST
Skills Boost Arcade Trivia January 2025 Week 4
Earned Jan 30, 2025 EST
The Arcade Trivia January 2025 Week 3
Earned Jan 30, 2025 EST
The Arcade Trivia January 2025 Week 2
Earned Jan 29, 2025 EST
The Arcade Trivia January 2025 Week 1
Earned Jan 29, 2025 EST
Skills Boost Arcade Skillsresolve
Earned Jan 28, 2025 EST
Level 3: Arcade Heroes
Earned Jan 19, 2025 EST
The Arcade Certification Zone January 2025
Earned Jan 19, 2025 EST
The Arcade Trivia December 2024 Week 1
Earned Dec 12, 2024 EST
Use APIs to Work with Cloud Storage
Earned Nov 18, 2024 EST
Automate Data Capture at Scale with Document AI
Earned Nov 13, 2024 EST
在 Google Cloud 上使用 Terraform 构建基础设施
Earned Nov 13, 2024 EST
优化 Google Kubernetes Engine 的费用
Earned Nov 12, 2024 EST
在 Google Cloud 上实施云安全基础措施
Earned Nov 11, 2024 EST
Store, Process, and Manage Data on Google Cloud - Command Line
Earned Nov 11, 2024 EST
Monitor and Manage Google Cloud Resources
Earned Nov 11, 2024 EST
Implement CI/CD Pipelines on Google Cloud
Earned Nov 11, 2024 EST
App Building with AppSheet
Earned Nov 11, 2024 EST
Manage Kubernetes in Google Cloud
Earned Nov 11, 2024 EST
在 Compute Engine 上实现负载均衡
Earned Nov 11, 2024 EST
Get Started with Looker
Earned Nov 10, 2024 EST
Pub/Sub 使用入门
Earned Nov 10, 2024 EST
App Engine: 3 Ways
Earned Nov 10, 2024 EST
DEPRECATED Networking Fundamentals on Google Cloud
Earned Nov 10, 2024 EST
Get Started with Cloud Storage
Earned Nov 10, 2024 EST
The Arcade Trivia November 2024 Week 2
Earned Nov 10, 2024 EST
开发 Google Cloud 网络
Earned Nov 10, 2024 EST
在 Cloud Storage 上创建安全的数据湖
Earned Nov 9, 2024 EST
The Arcade Trivia November 2024 Week 1
Earned Nov 9, 2024 EST
The Arcade Base Camp November 2024
Earned Nov 9, 2024 EST
Create a Streaming Data Lake on Cloud Storage
Earned Nov 8, 2024 EST
Diwali in The Arcade
Earned Nov 8, 2024 EST
使用 Google Cloud Observability 进行监控和记录
Earned Oct 30, 2024 EDT
构建安全的 Google Cloud 网络
Earned Oct 30, 2024 EDT
Monitoring in Google Cloud
Earned Oct 24, 2024 EDT
Cloud Run Functions: 3 Ways
Earned Oct 24, 2024 EDT
Level 2: Cloud and Serverless Solutions
Earned Oct 24, 2024 EDT
The Arcade Trivia October 2024 Week 4
Earned Oct 24, 2024 EDT
Trick-or-Skills
Earned Oct 24, 2024 EDT
Building No-Code AppSheet Apps
Earned Oct 22, 2024 EDT
在 Google 表格中使用函数、公式和图表
Earned Oct 17, 2024 EDT
Generative AI Fundamentals
Earned Oct 16, 2024 EDT
在 Google Cloud 中实施 DevOps 工作流
Earned Oct 16, 2024 EDT
在 Google Cloud 上部署 Kubernetes 应用
Earned Oct 16, 2024 EDT
Get Started with Eventarc
Earned Oct 16, 2024 EDT
Dataplex 使用入门
Earned Oct 16, 2024 EDT
The Arcade Trivia October 2024 Week 3
Earned Oct 16, 2024 EDT
The Arcade Trivia October 2024 Week 2
Earned Oct 16, 2024 EDT
Level 1: Automation and CI/CD Skills
Earned Oct 15, 2024 EDT
The Arcade Certification Zone October 2024
Earned Oct 15, 2024 EDT
The Arcade Trivia October 2024 Week 1
Earned Oct 14, 2024 EDT
Level 3: Google Cloud Adventures
Earned Oct 14, 2024 EDT
生成式 AI 简介
Earned Oct 14, 2024 EDT
The Arcade Base Camp October 2024
Earned Oct 13, 2024 EDT
Scaling with Google Cloud Operations
Earned Aug 21, 2024 EDT
Trust and Security with Google Cloud
Earned Aug 21, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Aug 21, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned Aug 21, 2024 EDT
Exploring Data Transformation with Google Cloud
Earned Aug 21, 2024 EDT
Digital Transformation with Google Cloud
Earned Aug 19, 2024 EDT
Change Management for Google Workspace
Earned Jul 16, 2024 EDT
Google 幻灯片中的 Gemini
Earned Jul 15, 2024 EDT
Configure your Workplace: Google Workspace for IT Admins
Earned Jul 15, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment
Earned Jun 21, 2024 EDT
Google Workspace Data Governance
Earned Jun 21, 2024 EDT
Google Workspace Security
Earned Jun 20, 2024 EDT
Preparing for Your Google Workspace Administrator Journey
Earned Jun 20, 2024 EDT
Get Started with Google Workspace Tools
Earned Jun 20, 2024 EDT
Google Workspace Core Services
Earned Jun 18, 2024 EDT
Gemini for Google Workspace 简介
Earned Jun 18, 2024 EDT
Google Workspace User and Resource Management
Earned Jun 18, 2024 EDT
Google Workspace Essentials
Earned Jun 17, 2024 EDT
Cloud roles are evolving fast—and staying future-ready means knowing more than just code. According to industry reports, over 70% of cloud professionals now work across app development, data engineering, and network management. This challenge is designed to equip you with skills across all three. You'll build dynamic apps with Flutter and Node.js, work with modern data tools like Firestore, LookML, and Cloud SQL, and strengthen your networking fundamentals with Cloud NAT, HA-VPN, and Private Google Access. There’s even a hands-on intro to machine learning with TensorFlow. These are the skills that don’t just meet today’s demands—they prepare you for what’s next!
了解详情
In this course, you’ll learn to use the Google Agent Development Kit to build complex, multi-agent systems. You will build agents equipped with tools, and connect them with parent-child relationships and flows to define how they interact. You’ll run your agents locally and deploy them to Vertex AI Agent Engine to run as a managed agentic flow, with infrastructure decisions and resource scaling handled by Agent Engine.
Please note these labs are based off a pre-released version of this product. There may be some lag on these labs as we provide maintenance updates.
了解详情
This lab tests your ability to develop a real-world Generative AI Q&A solution using a RAG framework. You will use Firestore as a vector database and deploy a Flask app as a user interface to query a food safety knowledge base.
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Learn how to create Hybrid Search applications using Vertex AI Vertex Search to combine semantic searching with keyword search to return results based on both semantic meaning and keyword matching.
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Learn how to build your own Retrieval-Augmented Generation (RAG) solutions for greater control and flexibility than out-of-the-box implementations. Create a custom RAG solution using Vertex AI APIs, vector stores, and the LangChain framework.
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本课程探讨 BigQuery 中用于减轻 AI 幻觉的检索增强生成 (RAG) 解决方案。BigQuery 引入了 RAG 工作流，其中涵盖了创建嵌入、搜索向量空间和生成更优质的回答。本课程解释了这些步骤背后的概念原理，以及这些步骤在 BigQuery 中的实际实施过程。学完本课程后，学员将能够使用 BigQuery 和生成式 AI 模型（如 Gemini）以及嵌入模型来构建 RAG 流水线，以解决在具体情况下遇到的 AI 幻觉问题。
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Complete the Evaluate Gen AI model and agent performance skill badge to demonstrate your ability to use the Gen AI evaluation service. You will evaluate models to select the best model for a given task, compare models against each other and evaluate the performance of agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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本课程能让机器学习从业者掌握评估生成式和预测式 AI 模型的基本工具、方法和最佳实践。要确保机器学习系统在实际运用中提供可靠、准确、高效的结果，做好模型评估至关重要。
学员将深入了解各项评估指标、方法及如何在不同模型类型和任务中适当应用这些指标和方法。课程将着重介绍生成式 AI 模型带来的独特挑战，并提供有效解决这些挑战的策略。通过利用 Google Cloud 的 Vertex AI Platform，学员可学习如何在模型选择、优化和持续监控工作中实施卓有成效的评估流程。
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Complete the Edit images with Imagen skill badge to demonstrate your skills with Imagen's mask modes and editing modes to edit images according to certain prompts.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Generate engaging media with Google's foundation models for media. Create new images with Imagen, or edit your existing photos by adding details or outpainting to create a wider view. Replace backgrounds to put your products in new scenes. And learn the basics of generating videos with Veo!
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Complete the Develop solutions using Model Garden APIs skill badge to demonstrate your ability to use Vertex AI Model Garden features when building gen AI solutions. You will use partner APIs such as Anthropic Claude ands Meta Llama, deploy and programatically access foundation models like Gemma and Stable Diffusion XL and access Vertex AI Endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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Model Garden is a model library that helps you discover, test, and deploy models from Google and Google partners. Learn how to explore the available models and select the right ones for your use case. And how to deploy and interact with Model Garden models through the Google Cloud console and APIs.
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Complete the Extend Gemini with controlled generation and Tool use skill badge to demonstrate your proficiency in connecting models to external tools and APIs. This allows models to augment their knowledge, extend their capabilities and interact with external systems to take actions such as sending an email.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!"
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An LLM-based application can process language in a way that resembles thought. But if you want to extend its capabilities to take actions by running other functions you have coded, you will need to use function calling. This can also be referred to as tool use. Additionally, you can give a model the ability to search Google or search a data store of documents to ground its responses. In other words, to base its answers on that information. In this course, you’ll explore these concepts.
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Learn a variety of strategies and techniques to engineer effective prompts for generative models
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Learn how to leverage Gemini multimodal capabilities to process and generate text, images, and audio and to integrate Gemini through APIs to perform tasks such as content creation and summarization.
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Evaluation is important at every step of your Gen AI development process. In this course you will learn how to evaluate gen AI agents built using agent frameworks.
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Model tuning is an effective way to customize large models to your tasks. It's a key step to improve the model's quality and efficiency. Model tuning provides benefits such as higher quality results for your specific tasks and increased model robustness. You learn some of the tuning options available in Vertex AI and when to use them.
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.
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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.
了解详情
Complete the Configure AI Applications to optimize search results skill badge to demonstrate your proficiency in configuring search results from AI Applications. You will be tasked with implementing search serving controls to boost and bury results, filter entries from search results and display metadata in your search interface.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
Complete the Create media search and media recommendations applications with AI Applications skill badge to demonstrate your ability to create, configure, and access media search and recommendations applications using AI Applications.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
Complete the Create and maintain Vertex AI Search data stores skill badge to demonstrate your proficiency in building various types of data stores used in Vertex AI Search applications.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores.
Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps.
了解详情
Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Google Agentspace apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.
了解详情
Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
Connect Conversational Agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.
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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
了解详情
Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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Do you want to keep your users engaged by suggesting content they'll love?
This course equips you with the skills to build a cutting-edge recommendations app using your own data with no prior machine learning knowledge. You learn to leverage AI Applications to build recommendation applications so that audiences can discover more personalized content, like what to watch or read next, with Google-quality results customized using optimization objectives.
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If you've worked with data, you know that some data is more reliable than other data.
In this course, you'll learn a variety of techniques to present the most reliable or useful results to your users. Create serving controls to boost or bury search results. Rank search results to ensure that each query is answered by the most relevant data. If needed, tune your search engine. Learn to measure search results to ensure your search applications deliver the best possible results to each user.
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Initial deployment of Vertex AI Search and Google Agentspace apps takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience.
In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Google Agentspace apps.
了解详情
Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
了解详情
Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
了解详情
Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”
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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.
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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.
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NotebookLM is an AI-powered collaborator that helps you do your best thinking. After uploading your documents, NotebookLM becomes an instant expert in those sources so you can read, take notes, and collaborate with it to refine and organize your ideas.
NotebookLM Pro gives you everything already included with NotebookLM, as well as higher utilization limits, access to premium features, and additional sharing options and analytics.
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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more.
Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.
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Agentspace 结合了 Google 在搜索和 AI 领域的专长。它是一款企业工具，让员工只需通过一个搜索栏，就能从文档库、电子邮件、聊天消息、工单系统及其他数据源中查找具体信息。Agentspace 助理还能帮助进行头脑风暴、开展研究、生成文档大纲并执行其他操作，比如邀请同事参加某日历活动。因此它能加快知识型工作的进度并提升协作效率。
了解详情
Complete the Extend Google Agentspace assistant capabilities skill badge to demonstrate your ability to extend Google Agentspace assistant's capabilities with actions, grounding with Google Search, and a conversational agent.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
了解详情
In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.
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AI Applications provides built-in analytics for your Vertex AI Search and Google Agentspace apps. Learn what metrics are tracked and how to view them in this course.
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Hey there! You're invited to game on with Skills Boost Arcade Trivia for March Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the March Trivia Week 4 badge!
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Learn how to build and deploy cloud applications with hands-on practice and pick up essential skills like automation, optimization, and scalability. Get real-world experience to create efficient, high-performing apps and earn an exclusive Google Cloud Credential!
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Hey there! You're invited to game on with Skills Boost Arcade Trivia for March Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the March Trivia Week 2 badge!
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Hey there! You're invited to game on with Skills Boost Arcade Trivia for February Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the February Trivia Week 4 badge!
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Getting started in the cloud doesn’t have to be complicated. With these hands-on building blocks, you’ll explore essential Google Cloud services like Cloud Storage, BigQuery, and IAM. You’ll learn how to store and manage data, set up secure networks, and even deploy apps with Cloud Run and Firestore. Whether you're new to the cloud or just brushing up on the basics, these labs provide real, practical experience—no prior experience needed!
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Hey there! You're invited to game on with Skills Boost Arcade Trivia for February Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the February Trivia Week 3 badge!
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Hey there! You're invited to game on with Skills Boost Arcade Trivia for February Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the February Trivia Week 2 badge!
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Hey there! You're invited to game on with Skills Boost Arcade Trivia for February Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the February Trivia Week 1 badge!
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Hey there! You're invited to game on with Skills Boost Arcade Trivia for January Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the January Trivia Week 4 badge!
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Hey there! You're invited to game on with the Arcade Trivia for January Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the January Trivia Week 3 badge!
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Hey there! You're invited to game on with the Arcade Trivia for January Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the January Trivia Week 2 badge!
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Hey there! You're invited to game on with the Arcade Trivia for January Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the January Trivia Week 1 badge!
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Stay true to your learning goals this year by earning an exclusive Google Cloud credential and picking up essential skills like automating workflows, managing resources, solving technical issues, and strengthening security. Game on to boost your Skillsresolve!
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Level up your cloud skills with hands-on labs covering everything from storage and BigQuery to VPCs, Pub/Sub, and Artifact Registry for Python and Go. No experience needed—explore, learn, and earn your Google Cloud Credential on your journey to becoming an Arcade Hero!
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Google Cloud Certifications provide a tangible way for you to demonstrate your skills to potential or current employers. These certifications incorporate performance-based questions, testing your hands-on expertise through practical tasks. Begin your journey towards becoming a Google Certified Professional with the help of the Arcade Cert Zone.
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Hey there! You're invited to game on with the Arcade Trivia for December Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the December Trivia Week 1 badge!
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Earn a skill badge by completing the Use APIs to Work with Cloud Storage quest, where you learn how APIs work in Google, and how to use the Cloud Storage API specifically. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn the introductory skill badge by completing the Automate Data Capture at Scale with Document AI course. In this course, you learn how to extract, process, and capture data using Document AI.
完成中级技能徽章课程“优化 Google Kubernetes Engine 的费用”， 展示您在以下方面的技能：创建和管理多租户集群、按命名空间监控资源使用情况、 配置集群和 Pod 自动扩缩以提高效率、设置负载均衡以实现最佳资源分布， 以及实现活跃性与就绪性探测以确保应用正常运行并具有成本效益。 技能徽章是由 Google Cloud 颁发的专属数字徽章， 证明您在特定 Google Cloud 产品与服务方面的熟练程度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得此徽章。完成此技能 徽章课程和作为最终评估的实验室挑战赛，即可获得技能徽章， 在您的人际圈中炫出自己的技能。
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完成在 Google Cloud 上实施云安全基础措施技能徽章中级课程， 展示自己在以下方面的技能：使用 Identity and Access Management (IAM) 创建和分配角色； 创建和管理服务账号；跨虚拟私有云 (VPC) 网络实现专用连接； 使用 Identity-Aware Proxy 限制应用访问权限； 使用 Cloud Key Management Service (KMS) 管理密钥和加密数据；创建专用 Kubernetes 集群。 技能徽章是由 Google Cloud 颁发的专有数字徽章，旨在认可 您在 Google Cloud 产品与服务方面的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得。完成此技能 徽章课程和作为最终评估的实验室挑战赛，即可获得技能徽章， 并在您的社交圈中秀一秀自己的能力。
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Cloud Storage, Cloud Functions, and Cloud Pub/Sub are all Google Cloud Platform services that can be used to store, process, and manage data. All three services can be used together to create a variety of data-driven applications. In this skill badge you will use Cloud Storage to store images, Cloud Functions to process the images, and Cloud Pub/Sub to send the images to another application.
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This challenge lab tests your skills and knowledge from the labs in the Monitor and Manage Google Cloud Resources quest. You should be familiar with the content of labs before attempting this lab.
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Earn the intermediate skill badge by completing the Implement CI/CD Pipelines on Google Cloud course where you will learn how to use Artifact Registry, Cloud Build, and Cloud Deploy. You will interact with the Cloud console, Google Cloud CLI, Cloud Run, and GKE. This course will teach you how to build continuous integration pipelines, store and secure artifacts, scan for vulnerabilities, attest to the validity of approved releases. Additionally, you'll get hands-on experience deploying applications to both GKE and Cloud Run. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an skillbadge hands-on environment. Complete this skill badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the App Building with AppSheet course, where you learn how to build, configure, and publish apps using AppSheet.
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Complete the intermediate Manage Kubernetes in Google Cloud skill badge to demonstrate skills in the following: managing deployments with kubectl, monitoring and debugging applications on Google Kubernetes Engine (GKE), and continuous delivery techniques. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
Earn a skill badge by completing the Get Started with Looker quest, where you learn how to analyze, visualize, and curate data using Looker Studio and Looker. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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完成 Pub/Sub 使用入门挑战任务，赢取技能徽章。 您将学习如何通过 Cloud 控制台使用 Pub/Sub，如何使用 Cloud Scheduler 安排 作业以节省工作量，以及 Pub/Sub Lite 如何在有大量 事件注入的场景中节省费用。 技能徽章是一种专属数字徽章， 由 Google Cloud 颁发，旨在认可您已熟悉特定的 Google Cloud 产品与服务， 并在交互式实操环境中证明了运用所学知识 的能力。完成此技能徽章课程和作为最终评估的实验室挑战赛， 获得相应的数字徽章，在您的人际圈中秀出自己的技能。
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Earn a skill badge by completing the App Engine: 3 ways quest, where you learn how to use App Engine with Python, Go, and PHP. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Networking Fundamentals on Google Cloud quest, where you learn how to work with VPC networks and load balancers on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Earn a skill badge by completing the Get Started with Cloud Storage quest, where you learn how to create a Cloud Storage bucket, how to use the Cloud Storage command line, and how to use Bucket Lock to protect objects in a bucket. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Hey there! You're invited to game on with the Arcade Trivia for November Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the November Trivia Week 2 badge!
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完成开发 Google Cloud 网络课程，赢取技能徽章。在此课程中，您将学习 部署和监控应用的多种方法，包括执行以下任务的方法：探索 IAM 角色并添加/移除 项目访问权限、创建 VPC 网络、部署和监控 Compute Engine 虚拟机、 编写 SQL 查询、在 Compute Engine 中部署和监控虚拟机，以及使用 Kubernetes 通过多种部署方法部署应用。 技能徽章是 由 Google Cloud 颁发的专有数字徽章，旨在认可 您在 Google Cloud 产品与服务方面的熟练度；您需要在交互式实操环境中参加考核， 证明自己运用所学知识的能力后才能获得。完成此技能徽章课程和 作为最终评估的实验室挑战赛，即可获得技能徽章，并在您的社区圈中秀一秀 自己的水平。
Hey there! You're invited to game on with the Arcade Trivia for November Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the November Trivia Week 1 badge!
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Welcome to Base Camp, where you’ll develop key Google Cloud skills (available in Spanish and Portuguese too!) and earn an exclusive credential that will open doors to the cloud for you. No prior experience is required!
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Earn a skill badge by completing the Create a Streaming Data Lake on Cloud Storage course, where you use Pub/Sub, Dataflow, and Cloud Storage together to create a streaming data lake on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
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This Diwali, learn image classification with AutoML, uncover insights with Looker, bring images to life with the Vision API, and more! Celebrate the festival of lights by earning an exclusive Google Cloud Credential and brighten your cloud skills—no prior experience needed!
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完成入门级使用 Google Cloud Observability 进行监控和记录技能徽章课程， 展示自己在以下方面的技能：监控 Compute Engine 中的虚拟机； 利用 Cloud Monitoring 监控多个项目；将监控和日志记录功能扩展到 Cloud Functions； 创建和发送自定义应用指标；以及根据自定义指标配置 Cloud Monitoring 提醒。 技能徽章是由 Google Cloud 颁发的专属数字徽章，旨在认可 您在 Google Cloud 产品与服务方面的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得。完成此技能 徽章课程和作为最终评估的实验室挑战赛，获得技能徽章， 在您的人际圈中炫出自己的技能。
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完成构建安全的 Google Cloud 网络课程，赢取技能徽章。在此课程中，您将了解与网络有关的众多 资源，以便在 Google Cloud 上构建、扩缩和保护自己的应用。 技能徽章是由 Google Cloud 颁发的专有数字徽章，旨在认可 您在 Google Cloud 产品与服务方面的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得此徽章。完成此技能 徽章课程和作为最终评估的实验室挑战赛，即可获得技能徽章， 在您的人际圈中炫出自己的技能。
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Earn the introductory skill badge by completing the Monitoring in Google Cloud course, where you learn how to use Cloud Monitoring tools.
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Earn a skill badge by completing the Cloud Run functions: 3 Ways course, where you learn how to use Cloud Run functions through the Google Cloud console and on the command line. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services. It tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course, including the final assessment challenge lab, to receive a digital badge that you can share with your network.
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Cloud services and serverless solutions have grown by over 400% in the last decade, influencing business operations and innovation. Earn your next Google Cloud Credential through hands-on labs where you'll manage Cloud SQL with Terraform, build Google Chat bots, and create no-code chat apps with AppSheet. Learn to design efficient data pipelines with Python in Dataflow and generate PDFs using Go and Cloud Run.
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Hey there! You're invited to game on with the Arcade Trivia for October Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 4 badge!
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Join the Halloween party and earn your exclusive Google Cloud Credential with The Arcade Trick or Skills! Deploy and troubleshoot eerie websites, prepare data for Looker dashboards, and brew up some magic with Apps Script and AppSheet development. Explore the spook-tacular wonders of the Cloud Speech API, and learn to secure your BigLake data from lurking threats. No experience needed—just put on your best mask of curiosity and GAME ON!
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This course introduces you to the fundamentals of no-code application development and the capabilities offered by Google Cloud's AppSheet. AppSheet helps in digitizing and automating manual or paper-based business processes to turn them into mobile and web apps.
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完成在 Google 表格中使用函数、公式和图表挑战任务，赢取技能徽章。 在这项中级挑战任务中，您将利用函数分析数据， 并通过图表直观呈现数据。您还将学习如何搜索、 验证、格式化和展示数据。 技能徽章是由 Google Cloud 颁发的专属数字徽章， 旨在认可您在 Google Cloud 产品与服务方面的熟练度。 您需要在交互式实操环境中参加考核，证明自己运用所学知识的能力后 才能获得此徽章。完成此技能徽章挑战任务和作为最终评估的实验室挑战赛， 获得数字徽章，在您的人际圈中秀出自己的技能。
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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI.
A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.
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完成在 Google Cloud 中实施 DevOps 工作流技能徽章中级课程， 展示您在以下方面的技能：利用 Cloud Source Repositories 创建 git 代码库； 在 Google Kubernetes Engine (GKE) 上启动、管理和扩缩 Deployment； 设计 CI/CD 流水线架构，以自动构建容器映像并将其部署到 GKE。 技能徽章是由 Google Cloud 颁发的专属数字徽章，旨在认可 您在 Google Cloud 产品与服务方面的熟练度；您需要在 交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得。完成此技能 徽章课程和作为最终评估的实验室挑战赛，获得技能徽章， 在您的人际圈中炫出自己的技能。
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完成在 Google Cloud 上部署 Kubernetes 应用技能徽章中级课程，展示您在以下方面的技能： 配置和构建 Docker 容器映像，创建和管理 Google Kubernetes Engine (GKE) 集群，利用 kubectl 实现高效 集群管理，以及按照稳健的持续交付 (CD) 实践部署 Kubernetes 应用。 技能徽章是由 Google Cloud 颁发的专有数字徽章，旨在认可您在 Google Cloud 产品与服务方面的熟练度； 您需要在交互式实操环境中参加考核，证明自己运用所学知识的能力后才能获得。 完成此技能徽章课程和作为最终评估的实验室挑战赛，获得技能徽章，在您的人际圈中炫出自己的技能。
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Earn a skill badge by completing the Get Started with Eventarc quest, where you use Eventarc to create event triggers for different resources including Pub/Sub topics and Cloud Storage buckets. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.
Hey there! You're invited to game on with the Arcade Trivia for October Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 3 badge!
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Hey there! You're invited to game on with the Arcade Trivia for October Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 2 badge!
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Earn your latest Google Cloud Credential by getting started with Automation and CI/CD on the Google Cloud Platform. Gain hands-on experience with Kubernetes Engine, Terraform, and Jenkins to optimize your workflows, and learn how to automatically deploy Python web apps and capture data at scale. No prior experience needed!
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Google Cloud Certifications provide a tangible way for you to demonstrate your skills to potential or current employers. These certifications incorporate performance-based questions, testing your hands-on expertise through practical tasks. Begin your journey towards becoming a Google Certified Professional with the help of the Arcade Cert Zone. Be one of the first 20 people to complete the challenge and earn a 100% discount voucher for your next Google Cloud Digital Leader Examination. Welcome!
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Hey there! You're invited to game on with the Arcade Trivia for October Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 1 badge!
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Your next Google Cloud Credential is within reach! Complete a series of hands-on labs (adventures!) that will help you build key Google Cloud Skills. You’ll cover topics like Compute, Storage, Networking, IAM, Kubernetes, BigQuery, and more, working through real-world scenarios to boost your understanding. No prior experience required!
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这是一节入门级微课程，旨在解释什么是生成式 AI、它的用途以及与传统机器学习方法的区别。该课程还介绍了可以帮助您开发自己的生成式 AI 应用的各种 Google 工具。
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Welcome to Base Camp, where you’ll develop key Google Cloud skills (available in Spanish and Portuguese too!) and earn an exclusive credential that will open doors to the cloud for you. No prior experience is required!
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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task.
Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences.
“Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible.
Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.
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There's much excitement about cloud technology and digital transformation, but often many unanswered questions.
For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin?
If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.
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This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.
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Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本迷你课程中，您将了解 Gemini 的主要功能，以及如何在 Google 幻灯片中使用它们来提高工作效率。
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Earn a skill badge by completing the Configure your Workplace: Google Workspace for IT Admins quest, where you will get try out the Admin role for Workspace and learn to provision Groups, manage applications, security, and manage Meet. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.
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Planning for a Google Workspace Deployment is the final course in the Google Workspace Administration series.
In this course, you will be introduced to Google's deployment methodology and best practices. You will follow Katelyn and Marcus as they plan for a Google Workspace deployment at Cymbal. They'll focus on the core technical project areas of provisioning, mail flow, data migration, and coexistence, and will consider the best deployment strategy for each area.
You will also be introduced to the importance of Change Management in a Google Workspace deployment, ensuring that users make a smooth transition to Google Workspace and gain the benefits of work transformation through communications, support, and training.
This course covers theoretical topics, and does not have any hands on exercises. If you haven’t already done so, please cancel your Google Workspace trial now to avoid any unwanted charges.
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This course equips learners with skills to govern data within their Google Workspace environment. Learners will explore data loss prevention rules in Gmail and Drive to prevent data leakage. They will then learn how to use Google Vault for data retention, preservation, and retrieval purposes. Next, they will learn how to configure data regions and export settings to align with regulations. Finally, learners will discover how to classify data using labels for enhanced organization and security.
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This course empowers learners to secure their Google Workspace environment. Learners will implement strong password policies and two-step verification to govern user access. They will then utilize the security investigation tool to proactively identify and respond to security risks. Next, they will manage third-party app access and mobile devices to ensure security. Finally, learners will enforce email security and compliance measures to protect organizational data.
了解详情
This course helps learners prepare to study for the Professional Google Workspace Administrator Certification exam. Learners will be exposed to and engage with exam topics through a series of readings, diagnostic questions, and knowledge checks. After completing this course, learners will have a personalized workbook that will guide them through the rest of their certification readiness journey.
了解详情
Earn an introductory skill badge by completing the Get Started with Google Workspace Tools course, where you will get introduced to Google's collaborative platform and learn to use Gmail, Calendar, Meet, Drive, Sheets, and AppSheet.
了解详情
This course was designed to give learners a comprehensive understanding of Google Workspace core services. Learners will explore enabling, disabling, and configuring settings for these services, including Gmail, Calendar, Drive, Meet, Chat, and Docs. Next, they'll learn how to deploy and manage Gemini to empower their users. Finally, learners will examine use cases for AppSheet and Apps Script to automate tasks and extend the functionality of Google Workspace applications.
了解详情
Google Workspace 专用 Gemini 是一个插件，可在 Google Workspace 中为客户提供生成式 AI 功能。在本学习路线中，您将了解 Gemini 的主要功能，以及如何在 Google Workspace 中使用它们来提高工作效率。
了解详情
This course was designed to provide an understanding of user and resource management in Google Workspace. Learners will explore the configuration of organizational units to align with their organization's needs. Additionally, learners will discover how to manage various types of Google Groups. They will also develop expertise in managing domain settings within Google Workspace. Finally, learners will master the optimization and structuring of resources within their Google Workspace environment.
了解详情
Workspace is Google's collaborative applications platform, delivered from Google Cloud. In this introductory-level course you will get hands-on practice with Workspace’s core applications from a user perspective. Although there are many more applications and tool components to Workspace than are covered here, you will get experience with the primary apps: Gmail, Calendar, Sheets and a handful of others. Each lab can be completed in 10-15 minutes, but extra time is provided to allow self-directed free exploration of the applications.
Future Ready Skills
Earned Aug 13, 2025 EDT
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Implement Hybrid Search
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Earned Jul 29, 2025 EDT
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Earned Jul 29, 2025 EDT
Edit images with Imagen
Earned Jul 29, 2025 EDT
Generate and Edit Media with Imagen, Gemini, and Veo
Earned Jul 29, 2025 EDT
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Earned Jul 29, 2025 EDT
Find, Explore and Deploy Model Garden Models
Earned Jul 29, 2025 EDT
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Earned Jul 29, 2025 EDT
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Earned Jul 29, 2025 EDT
Engineer Effective Prompts for Generative Models
Earned Jul 29, 2025 EDT
Explore Google's Gen AI Models
Earned Jul 29, 2025 EDT
Evaluate ADK Agents with Vertex AI Gen AI Evaluation Service
Earned Jul 23, 2025 EDT
Improve Performance by Fine-Tuning Foundation Models
Earned Jul 23, 2025 EDT
Build Production-Ready Conversational Agents
Earned Jul 20, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned Jul 20, 2025 EDT
Advanced Performance Measurement
Earned Jul 20, 2025 EDT
Basic Performance Measurement
Earned Jul 20, 2025 EDT
Customer Engagement Suite with Google AI Architecture
Earned Jul 20, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration
Earned Jul 20, 2025 EDT
Conversational AI Voice and Chat Integrations
Earned Jul 20, 2025 EDT
Configure AI Applications to optimize search results
Earned Jul 17, 2025 EDT
Create media search and media recommendations applications with AI Applications
Earned Jul 17, 2025 EDT
Create and maintain Vertex AI Search data stores
Earned Jul 17, 2025 EDT
Build search and recommendations applications with AI Applications
Earned Jul 17, 2025 EDT
Introduction to AI Applications
Earned Jul 17, 2025 EDT
Create Data Stores for Gen AI Applications
Earned Jul 17, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned Jul 16, 2025 EDT
Extend Conversational Agents Functionality with Webhooks and Tools
Earned Jul 16, 2025 EDT
Virtual FAQ with data store agents
Earned Jul 16, 2025 EDT
Incorporate Generative Features into Conversational Agent flows
Earned Jul 16, 2025 EDT
Recommendations with AI Applications
Earned Jul 16, 2025 EDT
Improve Vertex AI Search and Google Agentspace Search Results
Earned Jul 16, 2025 EDT
Vertex AI Search and Google Agentspace UI Configurations
Earned Jul 16, 2025 EDT
Stateful Flows
Earned Jul 16, 2025 EDT
Generative Playbooks
Earned Jul 15, 2025 EDT
Introduction to CES and Conversational Agents
Earned Jul 15, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned Jul 15, 2025 EDT
Agent Summarization (Custom)
Earned Jul 15, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned Jul 14, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned Jul 14, 2025 EDT
Conversational Insights
Earned Jul 8, 2025 EDT
Analyze patterns in conversational data with Conversational Insights
Earned Jul 7, 2025 EDT
Configure and Maintain CCAIP as an Admin
Earned Jul 3, 2025 EDT
Manage Functions and Reporting with CCAIP
Earned Jul 3, 2025 EDT
Handle Consumer Interactions with CCAIP
Earned Jul 3, 2025 EDT
Introduction to NotebookLM
Earned Jun 27, 2025 EDT
Customer Experiences with Contact Center AI
Earned Jun 27, 2025 EDT
Contact Center as a Service Implementation
Earned Jun 27, 2025 EDT
借助 Agentspace 加速知识交流
Earned Jun 13, 2025 EDT
Extend Google Agentspace assistant capabilities
Earned Jun 5, 2025 EDT
Deploy Google Agentspace
Earned Jun 5, 2025 EDT
Vertex AI Search and Google Agentspace Analytics
Earned Jun 4, 2025 EDT
Skills Boost Arcade Trivia March 2025 Week 4
Earned Mar 25, 2025 EDT
Level 3: ACE App Dev
Earned Mar 17, 2025 EDT
Skills Boost Arcade Trivia March 2025 Week 2
Earned Mar 17, 2025 EDT
Skills Boost Arcade Trivia February 2025 Week 4
Earned Feb 27, 2025 EST
Level 3: Building Blocks
Earned Feb 19, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 3
Earned Feb 17, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 2
Earned Feb 9, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 1
Earned Feb 9, 2025 EST
Skills Boost Arcade Trivia January 2025 Week 4
Earned Jan 30, 2025 EST
The Arcade Trivia January 2025 Week 3
Earned Jan 30, 2025 EST
The Arcade Trivia January 2025 Week 2
Earned Jan 29, 2025 EST
The Arcade Trivia January 2025 Week 1
Earned Jan 29, 2025 EST
Skills Boost Arcade Skillsresolve
Earned Jan 28, 2025 EST
Level 3: Arcade Heroes
Earned Jan 19, 2025 EST
The Arcade Certification Zone January 2025
Earned Jan 19, 2025 EST
The Arcade Trivia December 2024 Week 1
Earned Dec 12, 2024 EST
Use APIs to Work with Cloud Storage
Earned Nov 18, 2024 EST
Automate Data Capture at Scale with Document AI
Earned Nov 13, 2024 EST
在 Google Cloud 上使用 Terraform 构建基础设施
Earned Nov 13, 2024 EST
优化 Google Kubernetes Engine 的费用
Earned Nov 12, 2024 EST
在 Google Cloud 上实施云安全基础措施
Earned Nov 11, 2024 EST
Store, Process, and Manage Data on Google Cloud - Command Line
Earned Nov 11, 2024 EST
Monitor and Manage Google Cloud Resources
Earned Nov 11, 2024 EST
Implement CI/CD Pipelines on Google Cloud
Earned Nov 11, 2024 EST
App Building with AppSheet
Earned Nov 11, 2024 EST
Manage Kubernetes in Google Cloud
Earned Nov 11, 2024 EST
在 Compute Engine 上实现负载均衡
Earned Nov 11, 2024 EST
Get Started with Looker
Earned Nov 10, 2024 EST
Pub/Sub 使用入门
Earned Nov 10, 2024 EST
App Engine: 3 Ways
Earned Nov 10, 2024 EST
DEPRECATED Networking Fundamentals on Google Cloud
Earned Nov 10, 2024 EST
Get Started with Cloud Storage
Earned Nov 10, 2024 EST
The Arcade Trivia November 2024 Week 2
Earned Nov 10, 2024 EST
开发 Google Cloud 网络
Earned Nov 10, 2024 EST
在 Cloud Storage 上创建安全的数据湖
Earned Nov 9, 2024 EST
The Arcade Trivia November 2024 Week 1
Earned Nov 9, 2024 EST
The Arcade Base Camp November 2024
Earned Nov 9, 2024 EST
Create a Streaming Data Lake on Cloud Storage
Earned Nov 8, 2024 EST
Diwali in The Arcade
Earned Nov 8, 2024 EST
使用 Google Cloud Observability 进行监控和记录
Earned Oct 30, 2024 EDT
构建安全的 Google Cloud 网络
Earned Oct 30, 2024 EDT
Monitoring in Google Cloud
Earned Oct 24, 2024 EDT
Cloud Run Functions: 3 Ways
Earned Oct 24, 2024 EDT
Level 2: Cloud and Serverless Solutions
Earned Oct 24, 2024 EDT
The Arcade Trivia October 2024 Week 4
Earned Oct 24, 2024 EDT
Trick-or-Skills
Earned Oct 24, 2024 EDT
Building No-Code AppSheet Apps
Earned Oct 22, 2024 EDT
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Earned Oct 17, 2024 EDT
Generative AI Fundamentals
Earned Oct 16, 2024 EDT
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Earned Oct 16, 2024 EDT
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Earned Oct 16, 2024 EDT
Get Started with Eventarc
Earned Oct 16, 2024 EDT
Dataplex 使用入门
Earned Oct 16, 2024 EDT
The Arcade Trivia October 2024 Week 3
Earned Oct 16, 2024 EDT
The Arcade Trivia October 2024 Week 2
Earned Oct 16, 2024 EDT
Level 1: Automation and CI/CD Skills
Earned Oct 15, 2024 EDT
The Arcade Certification Zone October 2024
Earned Oct 15, 2024 EDT
The Arcade Trivia October 2024 Week 1
Earned Oct 14, 2024 EDT
Level 3: Google Cloud Adventures
Earned Oct 14, 2024 EDT
生成式 AI 简介
Earned Oct 14, 2024 EDT
The Arcade Base Camp October 2024
Earned Oct 13, 2024 EDT
Scaling with Google Cloud Operations
Earned Aug 21, 2024 EDT
Trust and Security with Google Cloud
Earned Aug 21, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud
Earned Aug 21, 2024 EDT
Innovating with Google Cloud Artificial Intelligence
Earned Aug 21, 2024 EDT
Exploring Data Transformation with Google Cloud
Earned Aug 21, 2024 EDT
Digital Transformation with Google Cloud
Earned Aug 19, 2024 EDT
Change Management for Google Workspace
Earned Jul 16, 2024 EDT
Google 幻灯片中的 Gemini
Earned Jul 15, 2024 EDT
Configure your Workplace: Google Workspace for IT Admins
Earned Jul 15, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment
Earned Jun 21, 2024 EDT
Google Workspace Data Governance
Earned Jun 21, 2024 EDT
Google Workspace Security
Earned Jun 20, 2024 EDT
Preparing for Your Google Workspace Administrator Journey
Earned Jun 20, 2024 EDT
Get Started with Google Workspace Tools
Earned Jun 20, 2024 EDT
Google Workspace Core Services
Earned Jun 18, 2024 EDT
Gemini for Google Workspace 简介
Earned Jun 18, 2024 EDT
Google Workspace User and Resource Management
Earned Jun 18, 2024 EDT
Google Workspace Essentials
Earned Jun 17, 2024 EDT