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Davi Rangel Oliveira

Member since 2024

Diamond League

130027 points
Future Ready Skills Earned авг. 13, 2025 EDT
Deploy Multi-Agent Systems with Agent Development Kit (ADK) and Agent Engine Earned авг. 5, 2025 EDT
Deploy a RAG application with vector search in Firestore Earned июля 30, 2025 EDT
Implement Hybrid Search Earned июля 30, 2025 EDT
Implement RAG with Vertex AI Earned июля 30, 2025 EDT
Create Embeddings, Vector Search, and RAG with BigQuery Earned июля 30, 2025 EDT
Evaluate Gen AI model and agent performance Earned июля 29, 2025 EDT
Machine Learning Operations (MLOps) with Vertex AI: Model Evaluation Earned июля 29, 2025 EDT
Edit images with Imagen Earned июля 29, 2025 EDT
Generate and Edit Media with Imagen, Gemini, and Veo Earned июля 29, 2025 EDT
Build Gen AI solutions using Model Garden models and APIs Earned июля 29, 2025 EDT
Find, Explore and Deploy Model Garden Models Earned июля 29, 2025 EDT
Extend Gemini with controlled generation and Tool use Earned июля 29, 2025 EDT
Empower Gen AI apps with tool use Earned июля 29, 2025 EDT
Engineer Effective Prompts for Generative Models Earned июля 29, 2025 EDT
Explore Google's Gen AI Models Earned июля 29, 2025 EDT
Evaluate ADK Agents with Vertex AI Gen AI Evaluation Service Earned июля 23, 2025 EDT
Improve Performance by Fine-Tuning Foundation Models Earned июля 23, 2025 EDT
Build Production-Ready Conversational Agents Earned июля 20, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents Earned июля 20, 2025 EDT
Advanced Performance Measurement Earned июля 20, 2025 EDT
Basic Performance Measurement Earned июля 20, 2025 EDT
Customer Engagement Suite with Google AI Architecture Earned июля 20, 2025 EDT
Extend virtual agents with webhooks, tools, and Messenger integration Earned июля 20, 2025 EDT
Conversational AI Voice and Chat Integrations Earned июля 20, 2025 EDT
Configure AI Applications to optimize search results Earned июля 17, 2025 EDT
Create media search and media recommendations applications with AI Applications Earned июля 17, 2025 EDT
Create and maintain Vertex AI Search data stores Earned июля 17, 2025 EDT
Build search and recommendations applications with AI Applications Earned июля 17, 2025 EDT
Introduction to AI Applications Earned июля 17, 2025 EDT
Create Data Stores for Gen AI Applications Earned июля 17, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows Earned июля 16, 2025 EDT
Extend Conversational Agents Functionality with Webhooks and Tools Earned июля 16, 2025 EDT
Virtual FAQ with data store agents Earned июля 16, 2025 EDT
Incorporate Generative Features into Conversational Agent flows Earned июля 16, 2025 EDT
Recommendations with AI Applications Earned июля 16, 2025 EDT
Improve Vertex AI Search and Google Agentspace Search Results Earned июля 16, 2025 EDT
Vertex AI Search and Google Agentspace UI Configurations Earned июля 16, 2025 EDT
Stateful Flows Earned июля 16, 2025 EDT
Generative Playbooks Earned июля 15, 2025 EDT
Introduction to CES and Conversational Agents Earned июля 15, 2025 EDT
Improve customer and agent satisfaction with Agent Assist Earned июля 15, 2025 EDT
Agent Summarization (Custom) Earned июля 15, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems Earned июля 14, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities Earned июля 14, 2025 EDT
Conversational Insights Earned июля 8, 2025 EDT
Analyze patterns in conversational data with Conversational Insights Earned июля 7, 2025 EDT
Configure and Maintain CCAIP as an Admin Earned июля 3, 2025 EDT
Manage Functions and Reporting with CCAIP Earned июля 3, 2025 EDT
Handle Consumer Interactions with CCAIP Earned июля 3, 2025 EDT
Introduction to NotebookLM Earned июня 27, 2025 EDT
Customer Experiences with Contact Center AI Earned июня 27, 2025 EDT
Contact Center as a Service Implementation Earned июня 27, 2025 EDT
Accelerate Knowledge Exchange with Google Agentspace Earned июня 13, 2025 EDT
Extend Google Agentspace assistant capabilities Earned июня 5, 2025 EDT
Deploy Google Agentspace Earned июня 5, 2025 EDT
Vertex AI Search and Google Agentspace Analytics Earned июня 4, 2025 EDT
Skills Boost Arcade Trivia March 2025 Week 4 Earned марта 25, 2025 EDT
Level 3: ACE App Dev Earned марта 17, 2025 EDT
Skills Boost Arcade Trivia March 2025 Week 2 Earned марта 17, 2025 EDT
Skills Boost Arcade Trivia February 2025 Week 4 Earned февр. 27, 2025 EST
Level 3: Building Blocks Earned февр. 19, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 3 Earned февр. 17, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 2 Earned февр. 9, 2025 EST
Skills Boost Arcade Trivia February 2025 Week 1 Earned февр. 9, 2025 EST
Skills Boost Arcade Trivia January 2025 Week 4 Earned янв. 30, 2025 EST
The Arcade Trivia January 2025 Week 3 Earned янв. 30, 2025 EST
The Arcade Trivia January 2025 Week 2 Earned янв. 29, 2025 EST
The Arcade Trivia January 2025 Week 1 Earned янв. 29, 2025 EST
Skills Boost Arcade Skillsresolve Earned янв. 28, 2025 EST
Level 3: Arcade Heroes Earned янв. 19, 2025 EST
The Arcade Certification Zone January 2025 Earned янв. 19, 2025 EST
The Arcade Trivia December 2024 Week 1 Earned дек. 12, 2024 EST
Use APIs to Work with Cloud Storage Earned нояб. 18, 2024 EST
Automate Data Capture at Scale with Document AI Earned нояб. 13, 2024 EST
Build Infrastructure with Terraform on Google Cloud Earned нояб. 13, 2024 EST
Optimize Costs for Google Kubernetes Engine Earned нояб. 12, 2024 EST
Implement Cloud Security Fundamentals on Google Cloud Earned нояб. 11, 2024 EST
Store, Process, and Manage Data on Google Cloud - Command Line Earned нояб. 11, 2024 EST
Monitor and Manage Google Cloud Resources Earned нояб. 11, 2024 EST
Implement CI/CD Pipelines on Google Cloud Earned нояб. 11, 2024 EST
App Building with AppSheet Earned нояб. 11, 2024 EST
Manage Kubernetes in Google Cloud Earned нояб. 11, 2024 EST
Implementing Cloud Load Balancing for Compute Engine Earned нояб. 11, 2024 EST
Get Started with Looker Earned нояб. 10, 2024 EST
Get Started with Pub/Sub Earned нояб. 10, 2024 EST
App Engine: 3 Ways Earned нояб. 10, 2024 EST
DEPRECATED Networking Fundamentals on Google Cloud Earned нояб. 10, 2024 EST
Get Started with Cloud Storage Earned нояб. 10, 2024 EST
The Arcade Trivia November 2024 Week 2 Earned нояб. 10, 2024 EST
Develop your Google Cloud Network Earned нояб. 10, 2024 EST
Create a Secure Data Lake on Cloud Storage Earned нояб. 9, 2024 EST
The Arcade Trivia November 2024 Week 1 Earned нояб. 9, 2024 EST
The Arcade Base Camp November 2024 Earned нояб. 9, 2024 EST
Create a Streaming Data Lake on Cloud Storage Earned нояб. 8, 2024 EST
Diwali in The Arcade Earned нояб. 8, 2024 EST
Monitor and Log with Google Cloud Observability Earned окт. 30, 2024 EDT
Build a Secure Google Cloud Network Earned окт. 30, 2024 EDT
Monitoring in Google Cloud Earned окт. 24, 2024 EDT
Cloud Run Functions: 3 Ways Earned окт. 24, 2024 EDT
Level 2: Cloud and Serverless Solutions Earned окт. 24, 2024 EDT
The Arcade Trivia October 2024 Week 4 Earned окт. 24, 2024 EDT
Trick-or-Skills Earned окт. 24, 2024 EDT
Building No-Code AppSheet Apps Earned окт. 22, 2024 EDT
Use Functions, Formulas, and Charts in Google Sheets Earned окт. 17, 2024 EDT
Generative AI Fundamentals Earned окт. 16, 2024 EDT
Implement DevOps Workflows in Google Cloud Earned окт. 16, 2024 EDT
Deploy Kubernetes Applications on Google Cloud Earned окт. 16, 2024 EDT
Get Started with Eventarc Earned окт. 16, 2024 EDT
Get Started with Dataplex Earned окт. 16, 2024 EDT
The Arcade Trivia October 2024 Week 3 Earned окт. 16, 2024 EDT
The Arcade Trivia October 2024 Week 2 Earned окт. 16, 2024 EDT
Level 1: Automation and CI/CD Skills Earned окт. 15, 2024 EDT
The Arcade Certification Zone October 2024 Earned окт. 15, 2024 EDT
The Arcade Trivia October 2024 Week 1 Earned окт. 14, 2024 EDT
Level 3: Google Cloud Adventures Earned окт. 14, 2024 EDT
Introduction to Generative AI Earned окт. 14, 2024 EDT
The Arcade Base Camp October 2024 Earned окт. 13, 2024 EDT
Scaling with Google Cloud Operations Earned авг. 21, 2024 EDT
Trust and Security with Google Cloud Earned авг. 21, 2024 EDT
Modernize Infrastructure and Applications with Google Cloud Earned авг. 21, 2024 EDT
Innovating with Google Cloud Artificial Intelligence Earned авг. 21, 2024 EDT
Exploring Data Transformation with Google Cloud Earned авг. 21, 2024 EDT
Digital Transformation with Google Cloud Earned авг. 19, 2024 EDT
Change Management for Google Workspace Earned июля 16, 2024 EDT
Gemini in Google Slides Earned июля 15, 2024 EDT
Configure your Workplace: Google Workspace for IT Admins Earned июля 15, 2024 EDT
DEPRECATED Planning for a Google Workspace Deployment Earned июня 21, 2024 EDT
Google Workspace Data Governance Earned июня 21, 2024 EDT
Google Workspace Security Earned июня 20, 2024 EDT
Preparing for Your Google Workspace Administrator Journey Earned июня 20, 2024 EDT
Get Started with Google Workspace Tools Earned июня 20, 2024 EDT
Google Workspace Core Services Earned июня 18, 2024 EDT
Introduction to Gemini for Google Workspace Earned июня 18, 2024 EDT
Google Workspace User and Resource Management Earned июня 18, 2024 EDT
Google Workspace Essentials Earned июня 17, 2024 EDT

Cloud roles are evolving fast—and staying future-ready means knowing more than just code. According to industry reports, over 70% of cloud professionals now work across app development, data engineering, and network management. This challenge is designed to equip you with skills across all three. You'll build dynamic apps with Flutter and Node.js, work with modern data tools like Firestore, LookML, and Cloud SQL, and strengthen your networking fundamentals with Cloud NAT, HA-VPN, and Private Google Access. There’s even a hands-on intro to machine learning with TensorFlow. These are the skills that don’t just meet today’s demands—they prepare you for what’s next!

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In this course, you’ll learn to use the Google Agent Development Kit to build complex, multi-agent systems. You will build agents equipped with tools, and connect them with parent-child relationships and flows to define how they interact. You’ll run your agents locally and deploy them to Vertex AI Agent Engine to run as a managed agentic flow, with infrastructure decisions and resource scaling handled by Agent Engine. Please note these labs are based off a pre-released version of this product. There may be some lag on these labs as we provide maintenance updates.

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This lab tests your ability to develop a real-world Generative AI Q&A solution using a RAG framework. You will use Firestore as a vector database and deploy a Flask app as a user interface to query a food safety knowledge base.

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Learn how to create Hybrid Search applications using Vertex AI Vertex Search to combine semantic searching with keyword search to return results based on both semantic meaning and keyword matching.

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Learn how to build your own Retrieval-Augmented Generation (RAG) solutions for greater control and flexibility than out-of-the-box implementations. Create a custom RAG solution using Vertex AI APIs, vector stores, and the LangChain framework.

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This course explores a Retrieval Augmented Generation (RAG) solution in BigQuery to mitigate AI hallucinations. It introduces a RAG workflow that encompasses creating embeddings, searching a vector space, and generating improved answers. The course explains the conceptual reasons behind these steps and their practical implementation with BigQuery. By the end of the course, learners will be able to build a RAG pipeline using BigQuery and generative AI models like Gemini and embedding models to address their own AI hallucination use cases.

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Complete the Evaluate Gen AI model and agent performance skill badge to demonstrate your ability to use the Gen AI evaluation service. You will evaluate models to select the best model for a given task, compare models against each other and evaluate the performance of agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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This course equips machine learning practitioners with the essential tools, techniques, and best practices for evaluating both generative and predictive AI models. Model evaluation is a critical discipline for ensuring that ML systems deliver reliable, accurate, and high-performing results in production. Participants will gain a deep understanding of various evaluation metrics, methodologies, and their appropriate application across different model types and tasks. The course will emphasize the unique challenges posed by generative AI models and provide strategies for tackling them effectively. By leveraging Google Cloud's Vertex AI platform, participants will learn how to implement robust evaluation processes for model selection, optimization, and continuous monitoring.

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Complete the Edit images with Imagen skill badge to demonstrate your skills with Imagen's mask modes and editing modes to edit images according to certain prompts. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Generate engaging media with Google's foundation models for media. Create new images with Imagen, or edit your existing photos by adding details or outpainting to create a wider view. Replace backgrounds to put your products in new scenes. And learn the basics of generating videos with Veo!

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Complete the Develop solutions using Model Garden APIs skill badge to demonstrate your ability to use Vertex AI Model Garden features when building gen AI solutions. You will use partner APIs such as Anthropic Claude ands Meta Llama, deploy and programatically access foundation models like Gemma and Stable Diffusion XL and access Vertex AI Endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Model Garden is a model library that helps you discover, test, and deploy models from Google and Google partners. Learn how to explore the available models and select the right ones for your use case. And how to deploy and interact with Model Garden models through the Google Cloud console and APIs.

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Complete the Extend Gemini with controlled generation and Tool use skill badge to demonstrate your proficiency in connecting models to external tools and APIs. This allows models to augment their knowledge, extend their capabilities and interact with external systems to take actions such as sending an email. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!"

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An LLM-based application can process language in a way that resembles thought. But if you want to extend its capabilities to take actions by running other functions you have coded, you will need to use function calling. This can also be referred to as tool use. Additionally, you can give a model the ability to search Google or search a data store of documents to ground its responses. In other words, to base its answers on that information. In this course, you’ll explore these concepts.

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Learn a variety of strategies and techniques to engineer effective prompts for generative models

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Learn how to leverage Gemini multimodal capabilities to process and generate text, images, and audio and to integrate Gemini through APIs to perform tasks such as content creation and summarization.

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Evaluation is important at every step of your Gen AI development process. In this course you will learn how to evaluate gen AI agents built using agent frameworks.

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Model tuning is an effective way to customize large models to your tasks. It's a key step to improve the model's quality and efficiency. Model tuning provides benefits such as higher quality results for your specific tasks and increased model robustness. You learn some of the tuning options available in Vertex AI and when to use them.

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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.

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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…

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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.

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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational Agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, Virtual Agent, and CCAI Insights.

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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.

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Complete the Extend agent functionality with Webhooks, Tools, and Integrations skill badge to demonstrate your ability to let conversational agents take actions. You will create a flow that calls a webhook and a playbook with a tool and combine them into a hybrid agent. You'll also prepare custom payload for rich content experiences in the Conversational Messenger. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Learn about building conversational AI voice and chat integrations, including how telephony systems can connect with Google to enable phone-based interactions within the Conversational AI ecosystem. Explore key topics such as the differences between chat and voice conversations, the writing process for creating conversation scripts, and the beginning of the interrogative series and closing sequence.

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Complete the Configure AI Applications to optimize search results skill badge to demonstrate your proficiency in configuring search results from AI Applications. You will be tasked with implementing search serving controls to boost and bury results, filter entries from search results and display metadata in your search interface. Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Create media search and media recommendations applications with AI Applications skill badge to demonstrate your ability to create, configure, and access media search and recommendations applications using AI Applications. Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Create and maintain Vertex AI Search data stores skill badge to demonstrate your proficiency in building various types of data stores used in Vertex AI Search applications. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Complete the Build search and recommendations AI Applications skill badge to demonstrate your proficiency in deploying search and recommendation applications through AI Applications. Additionally, emphasis is placed on constructing a tailored Q&A system utilizing data stores. Please note that AI Applications was previously named Agent Builder, so you may encounter this older name within the lab content. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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This course introduces AI Applications. You will learn about the types of apps that you can create using AI Applications, the high-level steps that its data stores automate for you, and what advanced features can be enabled for Search apps.

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Data stores represent a simple way to make content available to many types of generative AI applications, including search applications, recommendations engines, Google Agentspace apps, Agent Development Kit agents, and apps built with Google Gen AI or LangChain SDKs. Connect data from many sources include Cloud Storage, Google Drive, chat apps, mail apps, ticketing systems, third-party file storage providers, Salesforce, and many more.

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Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Connect Conversational Agents to external systems and APIs to expand what agents can do, designing an end-to-end system that is resilient, fault-tolerant and secure.

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In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security. You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses. Finally, you'll gain insights into common search configurations and troubleshooting techniques.

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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows. Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.

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Do you want to keep your users engaged by suggesting content they'll love? This course equips you with the skills to build a cutting-edge recommendations app using your own data with no prior machine learning knowledge. You learn to leverage AI Applications to build recommendation applications so that audiences can discover more personalized content, like what to watch or read next, with Google-quality results customized using optimization objectives.

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If you've worked with data, you know that some data is more reliable than other data. In this course, you'll learn a variety of techniques to present the most reliable or useful results to your users. Create serving controls to boost or bury search results. Rank search results to ensure that each query is answered by the most relevant data. If needed, tune your search engine. Learn to measure search results to ensure your search applications deliver the best possible results to each user.

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Initial deployment of Vertex AI Search and Google Agentspace apps takes only a few clicks, but getting the configurations right can elevate a deployment from a basic off-the-shelf app to an excellent custom search or recommendations experience. In this course, you'll learn more about the many ways you can customize and improve search, recommendations, and Google Agentspace apps.

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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.

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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.

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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.

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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.

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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.

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Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform administrative functions to support the operation of the contact center as well as analyze, troubleshoot, and configure the platform to best meet the demands of customers. While this program will review some monitoring and reporting aspects, those topics are explored in depth in the course titled, “Managing Functions and Reporting with CCAIP.”

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Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level of the contact center who are tasked with monitoring the effectiveness, efficiency, and KPI attainment for all consumer interactions. While this program will review some aspects of settings and configuration options, the major focus is on reporting functionality in CCAI Platform.

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This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

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NotebookLM is an AI-powered collaborator that helps you do your best thinking. After uploading your documents, NotebookLM becomes an instant expert in those sources so you can read, take notes, and collaborate with it to refine and organize your ideas. NotebookLM Pro gives you everything already included with NotebookLM, as well as higher utilization limits, access to premium features, and additional sharing options and analytics.

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Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.

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An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key understanding of the product into successful customer implementation engagements with tips, best practices, guides, and more. Note: This product was previously called Contact Center AI (CCAI) Platform you may see references to that name still in the course, however the course is technically correct.

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Unite Google’s expertise in search and AI with Google Agentspace, an enterprise tool designed to help employees find specific information from document storage, email, chats, ticketing systems, and other data sources, all from a single search bar. The Google Agentspace assistant can also help brainstorm, research, outline documents, and take actions like inviting coworkers to a calendar event to accelerate knowledge work and collaboration of all kinds.

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Complete the Extend Google Agentspace assistant capabilities skill badge to demonstrate your ability to extend Google Agentspace assistant's capabilities with actions, grounding with Google Search, and a conversational agent. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network. When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!

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In this skill badge, you will demonstrate your ability to deploy Google Agentspace and set up data stores and actions. To learn these skills, we encourage you to take the course Accelerate Knowledge Exchange with Agentspace.

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AI Applications provides built-in analytics for your Vertex AI Search and Google Agentspace apps. Learn what metrics are tracked and how to view them in this course.

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Hey there! You're invited to game on with Skills Boost Arcade Trivia for March Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the March Trivia Week 4 badge!

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Learn how to build and deploy cloud applications with hands-on practice and pick up essential skills like automation, optimization, and scalability. Get real-world experience to create efficient, high-performing apps and earn an exclusive Google Cloud Credential!

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Hey there! You're invited to game on with Skills Boost Arcade Trivia for March Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the March Trivia Week 2 badge!

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Hey there! You're invited to game on with Skills Boost Arcade Trivia for February Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the February Trivia Week 4 badge!

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Getting started in the cloud doesn’t have to be complicated. With these hands-on building blocks, you’ll explore essential Google Cloud services like Cloud Storage, BigQuery, and IAM. You’ll learn how to store and manage data, set up secure networks, and even deploy apps with Cloud Run and Firestore. Whether you're new to the cloud or just brushing up on the basics, these labs provide real, practical experience—no prior experience needed!

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Hey there! You're invited to game on with Skills Boost Arcade Trivia for February Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the February Trivia Week 3 badge!

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Hey there! You're invited to game on with Skills Boost Arcade Trivia for February Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the February Trivia Week 2 badge!

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Hey there! You're invited to game on with Skills Boost Arcade Trivia for February Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the February Trivia Week 1 badge!

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Hey there! You're invited to game on with Skills Boost Arcade Trivia for January Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the January Trivia Week 4 badge!

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Hey there! You're invited to game on with the Arcade Trivia for January Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the January Trivia Week 3 badge!

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Hey there! You're invited to game on with the Arcade Trivia for January Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the January Trivia Week 2 badge!

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Hey there! You're invited to game on with the Arcade Trivia for January Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the January Trivia Week 1 badge!

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Stay true to your learning goals this year by earning an exclusive Google Cloud credential and picking up essential skills like automating workflows, managing resources, solving technical issues, and strengthening security. Game on to boost your Skillsresolve!

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Level up your cloud skills with hands-on labs covering everything from storage and BigQuery to VPCs, Pub/Sub, and Artifact Registry for Python and Go. No experience needed—explore, learn, and earn your Google Cloud Credential on your journey to becoming an Arcade Hero!

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Google Cloud Certifications provide a tangible way for you to demonstrate your skills to potential or current employers. These certifications incorporate performance-based questions, testing your hands-on expertise through practical tasks. Begin your journey towards becoming a Google Certified Professional with the help of the Arcade Cert Zone.

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Hey there! You're invited to game on with the Arcade Trivia for December Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the December Trivia Week 1 badge!

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Earn a skill badge by completing the Use APIs to Work with Cloud Storage quest, where you learn how APIs work in Google, and how to use the Cloud Storage API specifically. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Earn the introductory skill badge by completing the Automate Data Capture at Scale with Document AI course. In this course, you learn how to extract, process, and capture data using Document AI.

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Complete the intermediate Build Infrastructure with Terraform on Google Cloud skill badge to demonstrate skills in the following: Infrastructure as Code (IaC) principles using Terraform, provisioning and managing Google Cloud resources with Terraform configurations, effective state management (local and remote), and modularizing Terraform code for reusability and organization.

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Complete the intermediate Optimize Costs for Google Kubernetes Engine skill badge to demonstrate skills in the following: creating and managing multi-tenant clusters, monitoring resource usage by namespace, configuring cluster and pod autoscaling for efficiency, setting up load balancing for optimal resource distribution, and implementing liveness and readiness probes to ensure application health and cost-effectiveness. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.

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Complete the intermediate Implement Cloud Security Fundamentals on Google Cloud skill badge to demonstrate skills in the following: creating and assigning roles with Identity and Access Management (IAM); creating and managing service accounts; enabling private connectivity across virtual private cloud (VPC) networks; restricting application access using Identity-Aware Proxy; managing keys and encrypted data using Cloud Key Management Service (KMS); and creating a private Kubernetes cluster. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge course, and final assessment challenge lab, to receive a digital badge that you can share with your network.

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Cloud Storage, Cloud Functions, and Cloud Pub/Sub are all Google Cloud Platform services that can be used to store, process, and manage data. All three services can be used together to create a variety of data-driven applications. In this skill badge you will use Cloud Storage to store images, Cloud Functions to process the images, and Cloud Pub/Sub to send the images to another application.

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This challenge lab tests your skills and knowledge from the labs in the Monitor and Manage Google Cloud Resources quest. You should be familiar with the content of labs before attempting this lab.

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Earn the intermediate skill badge by completing the Implement CI/CD Pipelines on Google Cloud course where you will learn how to use Artifact Registry, Cloud Build, and Cloud Deploy. You will interact with the Cloud console, Google Cloud CLI, Cloud Run, and GKE. This course will teach you how to build continuous integration pipelines, store and secure artifacts, scan for vulnerabilities, attest to the validity of approved releases. Additionally, you'll get hands-on experience deploying applications to both GKE and Cloud Run. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an skillbadge hands-on environment. Complete this skill badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Earn a skill badge by completing the App Building with AppSheet course, where you learn how to build, configure, and publish apps using AppSheet.

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Complete the intermediate Manage Kubernetes in Google Cloud skill badge to demonstrate skills in the following: managing deployments with kubectl, monitoring and debugging applications on Google Kubernetes Engine (GKE), and continuous delivery techniques. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Complete the introductory Implementing Cloud Load Balancing for Compute Engine skill badge to demonstrate skills in the following: creating and deploying virtual machines in Compute Engine and configuring network and application load balancers.

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Earn a skill badge by completing the Get Started with Looker quest, where you learn how to analyze, visualize, and curate data using Looker Studio and Looker. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Earn a skill badge by completing the Get Started with Pub/Sub quest, where you learn how to use Pub/Sub through the Cloud console, how Cloud Scheduler jobs can save you effort, and when Pub/Sub Lite can save you money on high-volume event ingestion. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Earn a skill badge by completing the App Engine: 3 ways quest, where you learn how to use App Engine with Python, Go, and PHP. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Earn a skill badge by completing the Networking Fundamentals on Google Cloud quest, where you learn how to work with VPC networks and load balancers on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Earn a skill badge by completing the Get Started with Cloud Storage quest, where you learn how to create a Cloud Storage bucket, how to use the Cloud Storage command line, and how to use Bucket Lock to protect objects in a bucket. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Hey there! You're invited to game on with the Arcade Trivia for November Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the November Trivia Week 2 badge!

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Earn a skill badge by completing the Develop your Google Cloud Network course, where you learn multiple ways to deploy and monitor applications including how to: explore IAM rols and add/remove project access, create VPC networks, deploy and monitor Compute Engine VMs, write SQL queries, deploy and monitor VMs in Compute Engine, and deploy applications using Kubernetes with multiple deployment approaches. A skill badge is an exclusivedigital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge, and the final assessment challenge lab, to receive a skill badge that you can share with your network.

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Earn a skill badge by completing the Create a Secure Data Lake on Cloud Storage quest, where you use Cloud Storage, IAM, and Dataplex together to create a secure data lake on Google Cloud.

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Hey there! You're invited to game on with the Arcade Trivia for November Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the November Trivia Week 1 badge!

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Welcome to Base Camp, where you’ll develop key Google Cloud skills (available in Spanish and Portuguese too!) and earn an exclusive credential that will open doors to the cloud for you. No prior experience is required!

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Earn a skill badge by completing the Create a Streaming Data Lake on Cloud Storage course, where you use Pub/Sub, Dataflow, and Cloud Storage together to create a streaming data lake on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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This Diwali, learn image classification with AutoML, uncover insights with Looker, bring images to life with the Vision API, and more! Celebrate the festival of lights by earning an exclusive Google Cloud Credential and brighten your cloud skills—no prior experience needed!

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Complete the introductory Monitor and Log with Google Cloud Observability skill badge to demonstrate skills in the following: monitoring virtual machines in Compute Engine, utilizing Cloud Monitoring for multi-project oversight, extending monitoring and logging capabilities to Cloud Functions, creating and sending custom application metrics, and configuring Cloud Monitoring alerts based on custom metrics. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.

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Earn a skill badge by completing the Build and Secure Networks in Google Cloud course, where you will learn about multiple networking-related resources to build, scale, and secure your applications on Google Cloud. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge, and final assessment challenge lab, to receive a digital badge that you can share with your network.

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Earn the introductory skill badge by completing the Monitoring in Google Cloud course, where you learn how to use Cloud Monitoring tools.

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Earn a skill badge by completing the Cloud Run functions: 3 Ways course, where you learn how to use Cloud Run functions through the Google Cloud console and on the command line. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services. It tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course, including the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Cloud services and serverless solutions have grown by over 400% in the last decade, influencing business operations and innovation. Earn your next Google Cloud Credential through hands-on labs where you'll manage Cloud SQL with Terraform, build Google Chat bots, and create no-code chat apps with AppSheet. Learn to design efficient data pipelines with Python in Dataflow and generate PDFs using Go and Cloud Run.

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Hey there! You're invited to game on with the Arcade Trivia for October Week 4! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 4 badge!

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Join the Halloween party and earn your exclusive Google Cloud Credential with The Arcade Trick or Skills! Deploy and troubleshoot eerie websites, prepare data for Looker dashboards, and brew up some magic with Apps Script and AppSheet development. Explore the spook-tacular wonders of the Cloud Speech API, and learn to secure your BigLake data from lurking threats. No experience needed—just put on your best mask of curiosity and GAME ON!

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This course introduces you to the fundamentals of no-code application development and the capabilities offered by Google Cloud's AppSheet. AppSheet helps in digitizing and automating manual or paper-based business processes to turn them into mobile and web apps.

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Earn a skill badge by completing the Use Functions, Formulas and Charts in Google Sheets quest, where you analyze data with functions and visualize data using charts. In this intermediate-level quest, you learn to search, validate, format and display data. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.

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Earn a skill badge by passing the final quiz, you'll demonstrate your understanding of foundational concepts in generative AI. A skill badge is a digital badge issued by Google Cloud in recognition of your knowledge of Google Cloud products and services. Share your skill badge by making your profile public and adding it to your social media profile.

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Complete the intermediate Implement DevOps Workflows in Google Cloud skill badge to demonstrate skills in the following: creating git repositories with Cloud Source Repositories, launching, managing, and scaling deployments on Google Kubernetes Engine (GKE), and architecting CI/CD pipelines that automate container image builds and deployments to GKE. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.

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Complete the intermediate Deploy Kubernetes Applications on Google Cloud skill badge to demonstrate skills in the following: configuring and building Docker container images, creating and managing Google Kubernetes Engine (GKE) clusters, utilizing kubectl for efficient cluster management, and deploying Kubernetes applications with robust continuous delivery (CD) practices. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this skill badge course and the final assessment challenge lab to receive a skill badge that you can share with your network.

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Earn a skill badge by completing the Get Started with Eventarc quest, where you use Eventarc to create event triggers for different resources including Pub/Sub topics and Cloud Storage buckets. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete this Skill Badge, and the final assessment challenge lab, to receive a digital badge that you can share with your network.

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Complete the introductory Get Started with Dataplex skill badge to demonstrate skills in the following: creating Dataplex assets, creating aspect types, and applying aspects to entries in Dataplex.

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Hey there! You're invited to game on with the Arcade Trivia for October Week 3! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 3 badge!

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Hey there! You're invited to game on with the Arcade Trivia for October Week 2! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 2 badge!

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Earn your latest Google Cloud Credential by getting started with Automation and CI/CD on the Google Cloud Platform. Gain hands-on experience with Kubernetes Engine, Terraform, and Jenkins to optimize your workflows, and learn how to automatically deploy Python web apps and capture data at scale. No prior experience needed!

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Google Cloud Certifications provide a tangible way for you to demonstrate your skills to potential or current employers. These certifications incorporate performance-based questions, testing your hands-on expertise through practical tasks. Begin your journey towards becoming a Google Certified Professional with the help of the Arcade Cert Zone. Be one of the first 20 people to complete the challenge and earn a 100% discount voucher for your next Google Cloud Digital Leader Examination. Welcome!

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Hey there! You're invited to game on with the Arcade Trivia for October Week 1! Play throughout the month and boost your cloud learning journey. Every week, we'll release a new set of questions to test your knowledge of Google Cloud Platform. Get started now and earn the October Trivia Week 1 badge!

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Your next Google Cloud Credential is within reach! Complete a series of hands-on labs (adventures!) that will help you build key Google Cloud Skills. You’ll cover topics like Compute, Storage, Networking, IAM, Kubernetes, BigQuery, and more, working through real-world scenarios to boost your understanding. No prior experience required!

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This is an introductory level microlearning course aimed at explaining what Generative AI is, how it is used, and how it differs from traditional machine learning methods. It also covers Google Tools to help you develop your own Gen AI apps.

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Welcome to Base Camp, where you’ll develop key Google Cloud skills (available in Spanish and Portuguese too!) and earn an exclusive credential that will open doors to the cloud for you. No prior experience is required!

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Organizations of all sizes are embracing the power and flexibility of the cloud to transform how they operate. However, managing and scaling cloud resources effectively can be a complex task. Scaling with Google Cloud Operations explores the fundamental concepts of modern operations, reliability, and resilience in the cloud, and how Google Cloud can help support these efforts. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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As organizations move their data and applications to the cloud, they must address new security challenges. The Trust and Security with Google Cloud course explores the basics of cloud security, the value of Google Cloud's multilayered approach to infrastructure security, and how Google earns and maintains customer trust in the cloud. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Many traditional enterprises use legacy systems and applications that can't stay up-to-date with modern customer expectations. Business leaders often have to choose between maintaining their aging IT systems or investing in new products and services. "Modernize Infrastructure and Applications with Google Cloud" explores these challenges and offers solutions to overcome them by using cloud technology. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Artificial intelligence (AI) and machine learning (ML) represent an important evolution in information technologies that are quickly transforming a wide range of industries. “Innovating with Google Cloud Artificial Intelligence” explores how organizations can use AI and ML to transform their business processes. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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Cloud technology can bring great value to an organization, and combining the power of cloud technology with data has the potential to unlock even more value and create new customer experiences. “Exploring Data Transformation with Google Cloud” explores the value data can bring to an organization and ways Google Cloud can make data useful and accessible. Part of the Cloud Digital Leader learning path, this course aims to help individuals grow in their role and build the future of their business.

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There's much excitement about cloud technology and digital transformation, but often many unanswered questions. For example: What is cloud technology? What does digital transformation mean? How can cloud technology help your organization? Where do you even begin? If you've asked yourself any of these questions, you're in the right place. This course provides an overview of the types of opportunities and challenges that companies often encounter in their digital transformation journey. If you want to learn about cloud technology so you can excel in your role and help build the future of your business, then this introductory course on digital transformation is for you. This course is part of the Cloud Digital Leader learning path.

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This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.

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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this mini-course, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Slides.

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Earn a skill badge by completing the Configure your Workplace: Google Workspace for IT Admins quest, where you will get try out the Admin role for Workspace and learn to provision Groups, manage applications, security, and manage Meet. A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the skill badge quest, and final assessment challenge lab, to receive a digital badge that you can share with your network.

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Planning for a Google Workspace Deployment is the final course in the Google Workspace Administration series. In this course, you will be introduced to Google's deployment methodology and best practices. You will follow Katelyn and Marcus as they plan for a Google Workspace deployment at Cymbal. They'll focus on the core technical project areas of provisioning, mail flow, data migration, and coexistence, and will consider the best deployment strategy for each area. You will also be introduced to the importance of Change Management in a Google Workspace deployment, ensuring that users make a smooth transition to Google Workspace and gain the benefits of work transformation through communications, support, and training. This course covers theoretical topics, and does not have any hands on exercises. If you haven’t already done so, please cancel your Google Workspace trial now to avoid any unwanted charges.

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This course equips learners with skills to govern data within their Google Workspace environment. Learners will explore data loss prevention rules in Gmail and Drive to prevent data leakage. They will then learn how to use Google Vault for data retention, preservation, and retrieval purposes. Next, they will learn how to configure data regions and export settings to align with regulations. Finally, learners will discover how to classify data using labels for enhanced organization and security.

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This course empowers learners to secure their Google Workspace environment. Learners will implement strong password policies and two-step verification to govern user access. They will then utilize the security investigation tool to proactively identify and respond to security risks. Next, they will manage third-party app access and mobile devices to ensure security. Finally, learners will enforce email security and compliance measures to protect organizational data.

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This course helps learners prepare to study for the Professional Google Workspace Administrator Certification exam. Learners will be exposed to and engage with exam topics through a series of readings, diagnostic questions, and knowledge checks. After completing this course, learners will have a personalized workbook that will guide them through the rest of their certification readiness journey.

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Earn an introductory skill badge by completing the Get Started with Google Workspace Tools course, where you will get introduced to Google's collaborative platform and learn to use Gmail, Calendar, Meet, Drive, Sheets, and AppSheet.

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This course was designed to give learners a comprehensive understanding of Google Workspace core services. Learners will explore enabling, disabling, and configuring settings for these services, including Gmail, Calendar, Drive, Meet, Chat, and Docs. Next, they'll learn how to deploy and manage Gemini to empower their users. Finally, learners will examine use cases for AppSheet and Apps Script to automate tasks and extend the functionality of Google Workspace applications.

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Gemini for Google Workspace provides customers with generative AI features in Google Workspace. In this learning path, you learn about the key features of Gemini and how they can be used to improve productivity and efficiency in Google Workspace.

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This course was designed to provide an understanding of user and resource management in Google Workspace. Learners will explore the configuration of organizational units to align with their organization's needs. Additionally, learners will discover how to manage various types of Google Groups. They will also develop expertise in managing domain settings within Google Workspace. Finally, learners will master the optimization and structuring of resources within their Google Workspace environment.

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Workspace is Google's collaborative applications platform, delivered from Google Cloud. In this introductory-level course you will get hands-on practice with Workspace’s core applications from a user perspective. Although there are many more applications and tool components to Workspace than are covered here, you will get experience with the primary apps: Gmail, Calendar, Sheets and a handful of others. Each lab can be completed in 10-15 minutes, but extra time is provided to allow self-directed free exploration of the applications.

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