Improve customer and agent satisfaction with Agent Assist
Earned sep 9, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned sep 8, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned sep 5, 2025 EDT
Analyze patterns in conversational data with Conversational Insights
Earned sep 4, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned sep 3, 2025 EDT
Virtual FAQ with data store agents
Earned sep 3, 2025 EDT
Incorporate Generative Features into Conversational Agent flows
Earned sep 2, 2025 EDT
Stateful Flows
Earned sep 1, 2025 EDT
Generative Playbooks
Earned ago 29, 2025 EDT
Introduction to CES and Conversational Agents
Earned ago 25, 2025 EDT
Configure and Maintain CCAIP as an Admin - Español
Earned ago 21, 2025 EDT
Customer Engagement Suite with Google AI Architecture
Earned ago 18, 2025 EDT
Conversational Insights
Earned ago 13, 2025 EDT
Google Cloud Computing Foundations: Cloud Computing Fundamentals - Español
Earned ago 11, 2025 EDT
Introducción a la IA generativa
Earned ago 7, 2025 EDT
Manage Functions and Reporting with CCAI Platform les brinda a los usuarios finales entrenamiento esencial sobre información básica relacionada con las funciones, la funcionalidad, la supervisión, los informes y la configuración más relevantes para sus roles. Este curso está especialmente dirigido a los responsables de los centros de contacto que tienen la tarea de supervisar la efectividad, la eficiencia y el cumplimiento de los KPI en todas las interacciones con los consumidores. Aunque en este programa se revisarán algunos aspectos relacionados con los parámetros y las opciones de configuración, se enfoca principalmente en las funciones de informes que proporciona la plataforma de CCAI.
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En este curso, se les enseña a los agentes de centros de contacto sobre las principales características y funcionalidades de Contact Center AI Platform (CCAIP). CCAIP es una plataforma de centro de contacto unificada que acelera las capacidades de las organizaciones para usar y, luego, implementar CCAI sin depender de múltiples proveedores de tecnología. Este curso está especialmente dirigido a personas que se encargan de gestionar interacciones con los consumidores a través de chat y llamadas.
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Complete the Leverage best practices for developing, operating, and securing production-grade Conversational Agents skill badge to demonstrate your ability to implement a variety of best practices around development, deployment, and security. These will include: Using versions and environments, backing up with Git integration, leveraging test cases and CI/CD testing, tracking conversations with conversation history and logging, redacting data, and securing acceess to agent and webhook endpoints.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have develope…
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This course will equip you with the tools to develop complex conversational experiences in Conversational Agents using best practices to create production-ready agents.
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In this course, you will learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents. Please note Dialogflow CX was recently renamed to Conversational Agents and this course is in the process of being updated to reflect the new product name for Dialogflow CX.
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This course explores the fundamentals of the feedback loop process for Conversational Agent development and introduces the native capabilities within Conversational Agents that support it. You will also learn about advanced methods and tools to monitor the performance of your Conversational agent in Conversational Agents.
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In this course you will learn how Conversational AI Agent Assist can help distill complex customer interactions into concise and clear summaries. Please note Dialogflow CX was recently renamed to Conversational Agents, Virtual agent renamed to Conversational agent, and CCAI Insights were renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product names for Dialogflow CX, and Virtual Agent, CCAI Insights.
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Complete the Improve customer and agent satisfaction with Agent Assist skill badge to demonstrate your proficiency in configuring basic conversational agents that can escalate actions to human agents, and configuring Agent Assist to help human agents with customer queries. You prove your knowledge in configuring Generators for summarization, classification and recommendation of tickets as well leverage tools such as Generative Knowledge Assist, to provide further context to human agents.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the voice channel, as well as the options available for integration with other platforms in the Conversational AI ecosystem.
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In this course you will learn how Agent Assist can enhance the productivity of human agents while interacting with customers through the chat channel.
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Complete the Analyze patterns in conversational data with Conversational Insights skill badge to demonstrate your proficiency in analysing customer conversations with Conversational Insights. After completing this challenge, you will be ready to deploy Conversation Insights to improve customer service performance, and create better customer experiences.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
Más información
Complete the Build basic Conversational Agents with Playbooks and Flows skill badge to demonstrate your proficiency in building virtual agents using traditional NLU and generative-based features.
A skill badge is an exclusive digital badge issued by Google Cloud in recognition of your proficiency with Google Cloud products and services and tests your ability to apply your knowledge in an interactive hands-on environment. Complete the assessment challenge lab, to receive a skill badge that you can share with your network.
When you complete this course, you can earn the badge displayed here and claim it on Credly! Boost your cloud career by showing the world the skills you have developed!
Más información
In this course, you'll learn to develop generative agents that answer questions using websites, documents, or structured data. You will explore Vertex AI Applications and understand the advantages of data store agents, including their scalability and security.
You'll learn about different data store types and also discover how to connect data stores to agents and add personalization for enhanced responses.
Finally, you'll gain insights into common search configurations and troubleshooting techniques.
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Explore the Generative AI features for Conversational Agents and how to incorporate them into stateful Flows.
Discover the possibilities with Generators, Generative Fallback, and Data Stores, as well as best practices and security settings for using these features.
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Discover flows in Conversational Agents and learn how to build deterministic chat and voice experiences with language models. Explore key concepts like drivers, intents, and entities, and how to use them to create conversational agents.
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Explore Playbooks and their implementation of the ReAct pattern for building Conversational Agents. You will learn how to construct a Playbook, set up goals and instructions to build a chatbot in natural language, and learn to test and deploy your solution.
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This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.
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Configure and Maintain CCAIP as an Admin es un curso que les proporciona a los usuarios finales aprendizajes esenciales sobre las funciones principales, las características, los informes y, también, la información de configuración más relevantes según el rol. Este curso está especialmente dirigido a personas a cargo de funciones administrativas para respaldar la operación del centro de contacto, así como de analizar, solucionar problemas y configurar la plataforma para satisfacer mejor las demandas de los clientes. Si bien se abordarán algunos aspectos sobre informes y supervisión en este programa, esos temas se exploran en profundidad en el curso llamado “Managing Functions and Reporting with CCAIP”.
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In this course you will learn the key architectural considerations that need to be taken into account when designing for the implementation of Conversational AI solutions. Please note Dialogflow CX was recently renamed to Conversational Agents and CCAI Insights was renamed to Conversational Insights.
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In this course you will learn how to leverage Conversational Insights to uncover hidden information from your contact center data to increase operational efficiency and drive data-driven business decisions. Please note Contact Center AI Insights were recently renamed to Conversational Insights, and this course is in the process of being updated to reflect the new product name for Contact Center AI Insights.
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Los cursos de Google Cloud Computing Foundations están destinados a personas que tienen un poco o nada de noción previa o experiencia sobre computación en la nube. Brindan una descripción general de los conceptos centrales básicos de la nube, los macrodatos y el aprendizaje automático, y explican dónde y cómo resulta adecuado utilizar Google Cloud.
Cuando finalicen la serie de cursos, los alumnos podrán hablar con claridad sobre estos conceptos y demostrar sus habilidades prácticas.
Los cursos deben completarse en el siguiente orden:
1. Google Cloud Computing Foundations: Cloud Computing Fundamentals
2. Google Cloud Computing Foundations: Infrastructure in Google Cloud
3. Google Cloud Computing Foundations: Networking and Security in Google Cloud
4. Google Cloud Computing Foundations: Data, ML, and AI in Google Cloud
Este primer curso brinda una descripción general de la computación en la nube, formas de usar Google Cloud y diferentes opciones de procesamiento.
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Este es un curso introductorio de microaprendizaje destinado a explicar qué es la IA generativa, cómo se utiliza y en qué se diferencia de los métodos de aprendizaje automático tradicionales. También abarca las herramientas de Google para ayudarte a desarrollar tus propias aplicaciones de IA generativa.
Manage Functions and Reporting with CCAIP - Español
Earned sep 24, 2025 EDT
Handle Consumer Interactions with CCAIP - Español
Earned sep 23, 2025 EDT
Leverage best practices for developing, operating, and securing production-grade Conversational Agents
Earned sep 22, 2025 EDT
Build Production-Ready Conversational Agents
Earned sep 15, 2025 EDT
Advanced Performance Measurement
Earned sep 11, 2025 EDT
Performance Measurement
Earned sep 11, 2025 EDT
Agent Summarization (Custom)
Earned sep 10, 2025 EDT
Improve customer and agent satisfaction with Agent Assist
Earned sep 9, 2025 EDT
Integrate Agent Assist with Telephony and Chatbot Systems
Earned sep 8, 2025 EDT
Introduction to Agent Assist and its GenAI Capabilities
Earned sep 5, 2025 EDT
Analyze patterns in conversational data with Conversational Insights
Earned sep 4, 2025 EDT
Build basic Conversational Agents with Playbooks and Flows
Earned sep 3, 2025 EDT
Virtual FAQ with data store agents
Earned sep 3, 2025 EDT
Incorporate Generative Features into Conversational Agent flows
Earned sep 2, 2025 EDT
Stateful Flows
Earned sep 1, 2025 EDT
Generative Playbooks
Earned ago 29, 2025 EDT
Introduction to CES and Conversational Agents
Earned ago 25, 2025 EDT
Configure and Maintain CCAIP as an Admin - Español
Earned ago 21, 2025 EDT
Customer Engagement Suite with Google AI Architecture
Earned ago 18, 2025 EDT
Conversational Insights
Earned ago 13, 2025 EDT
Google Cloud Computing Foundations: Cloud Computing Fundamentals - Español
Earned ago 11, 2025 EDT
Introducción a la IA generativa
Earned ago 7, 2025 EDT