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Brett Knighton

Учасник із 2023

Бронзова ліга

Кількість балів: 4625
Introduction to CES and Conversational Agents Earned груд. 30, 2024 EST
Preparing for your Professional Cloud Architect Journey Earned груд. 26, 2023 EST

This course explores the different products and capabilities of Customer Engagement Suite (CES) and Conversational agents. Additionally, it covers the foundational principles of conversation design to craft engaging and effective experiences that emulate human-like experiences specific to the Chat channel.

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This course helps learners create a study plan for the PCA (Professional Cloud Architect) certification exam. Learners explore the breadth and scope of the domains covered in the exam. Learners assess their exam readiness and create their individual study plan.

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