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Google Cloud Skills Boost for Partners

Contact Center as a Service (CCaaS)

school 4 attività
update Ultimo aggiornamento: 5 mesi
person Gestione da parte di Google Cloud Partners
This learning path offers comprehensive training on Google Cloud's Contact Center as a Service (CCaaS) wich was previously known as Contact Center as a Platform (CCAIP) . Contact center agents will learn to use CCaaS's core features for handling customer interactions through chat and calls. Contact center managers will gain insights into monitoring, reporting, and configuring CCaaS to optimize performance. Contact center admins will dive deeper into advanced configuration, troubleshooting, and analysis of the platform. This learning path equips contact center professionals with the necessary skills to leverage CCaaS effectively for improved customer interactions and operational efficiency. Contact Center as a Service (CCaaS) wich was previously known as Contact Center as a Platform (CCAIP) so you will see it refered to as CCAIP throughout the courses.
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Miniatura dell'attività per Handle Consumer Interactions with CCAIP
01 Handle Consumer Interactions with CCAIP
book Corso
access_time 2 ore 30 minuti
show_chart Introduttivi

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple...

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Miniatura dell'attività per Manage Functions and Reporting with CCAIP
02 Manage Functions and Reporting with CCAIP
book Corso
access_time 4 ore
show_chart Introduttivi

Manage Functions and Reporting with CCAI Platform provides end-users with essential training about the core features, functionality, monitoring, reporting, and configuration information that is most relevant to the role. This course is most appropriate for those at the managerial level...

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Miniatura dell'attività per Configure and Maintain CCAIP as an Admin
03 Configure and Maintain CCAIP as an Admin
book Corso
access_time 8 ore 30 minuti
show_chart Intermedio

Configure and Maintain CCAIP as an Admin is a course that provides end users with essential learning about the core features, functionality, reporting, and configuration information most relevant to the role. This course is most appropriate for those who perform...

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Miniatura dell'attività per Contact Center as a Service Implementation
04 Contact Center as a Service Implementation
book Corso
access_time 10 ore
show_chart Intermedio

An AI-driven Contact Center as a Service (CCaaS) solution that is built natively on Google Cloud. The Implementation course provides Partners with essential training about the delivery of key features and functionality. The course explores how to leverage your key...

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